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[Car Thing] Setup & troubleshooting guide

Hey folks, glad to see you here! We've put together this guide to help you out along your Car Thing journey. Getting a Car Thing Spoiler (Highlight to read) If you haven't already, you can register for one here. When you successfully register, you'll...

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  • Spotify Legend
  • JesseNewsom
  • Casual Listener
  • 44148 Views
  • 48 replies
  • 4 likes
  • Car Thing
    Other
  • 44148 Views
  • 48 replies
  • 4 likes

What do you like most about Car Thing?

Hey everyone, Since announcing the launch of our new smart player Car Thing last week, the enthusiasm we keep receiving in response has been as awesome as the thing itself. More than just a player, it’s your own soundtrack curator when in the car whi...

  • Spotify Legend
  • im_england
  • Regular
  • 16849 Views
  • 26 replies
  • 8 likes
  • 16849 Views
  • 26 replies
  • 8 likes

Solved!! Carthing availability

Good evening, I wanted to purchase the carthing however it's sold out. Do you know when it will be available for purchase in Canada again anytime soon ? Thank youdanarose8104

  • Newbie
  • Good evening,  I wanted to purchase the carthing however it's sold out. Do you know when it will be available for purchase in Canada again anytime soon ?    Thank you danarose8104
  • MattSuda
  • Spotify Star
  • 803 Views
  • 1 replies
  • 0 likes
  • 803 Views
  • 1 replies
  • 0 likes

Superuser Contribution My car thing backlight is no longer working.

My car thing backlight is no longer working. All other functions of the device are working but I cannot see the screen. If I shine a flashlight into it I can see some portions of the UI.

  • Visitor
  • My car thing backlight is no longer working. All other functions of the device are working but I cannot see the screen. If I shine a flashlight into it I can see some portions of the UI.
  • AlejaR
  • Moderator
  • 740 Views
  • 1 replies
  • 0 likes
  • 740 Views
  • 1 replies
  • 0 likes

Superuser Contribution Car thing hasn’t shipped

PlanPremiumCountryUnited States My Question or IssueHello all,I bought a car thing 3 weeks ago and I have yet to receive a confirmation email or the car thing itself. help?

  • Casual Listener
  •   Plan Premium Country United States   My Question or Issue Hello all, I bought a car thing 3 weeks ago and I have yet to receive a confirmation email or the car thing itself. &nbs...
  • TheMalevolentOne
  • Casual Listener
  • 8118 Views
  • 34 replies
  • 4 likes
  • 8118 Views
  • 34 replies
  • 4 likes

Superuser Contribution Please explain this claim in Car Thing advertising

Here’s where I’m confused. Your product sales page reads“Car Thing is its own thing - Let your phone do phone stuff. Car Thing has one job and does it awesomely.”Now I understand that car thing needs the phone for Internet access. However according t...

  • Music Fan
  • Here’s where I’m confused. Your product sales page reads “Car Thing is its own thing - Let your phone do phone stuff. Car Thing has one job and does it awesomely.” Now I understand that car th...
  • Lyubka
  • Moderator
  • 2153 Views
  • 5 replies
  • 0 likes
  • 2153 Views
  • 5 replies
  • 0 likes

Superuser Contribution Installation issue with Car Thing

I'm having trouble installing the car thing in my car. It says go to settings and then go to "car" and look for car thing. Unfortunately I cannot locate "car" in my settings. I am a premium user

  • Visitor
  • I'm having trouble installing the car thing in my car. It says go to settings and then go to "car" and look for car thing. Unfortunately I cannot locate "car" in my settings. I am a premium user &nb...
  • Alex
  • Spotify Legend
  • 718 Views
  • 2 replies
  • 0 likes
  • 718 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution How to "Remove" Car Thing?

I have the latest Android version of Spotify and successfully connected the Car Thing to the app and it works ok. But, because the Car Thing does not have a "Hide" button or even support "Hide this song" voice command, this is a deal breaker for me. ...

  • Music Fan
  • I have the latest Android version of Spotify and successfully connected the Car Thing to the app and it works ok.   But, because the Car Thing does not have a "Hide" button or even support "Hi...
  • angelyquep
  • Visitor
  • 2290 Views
  • 2 replies
  • 0 likes
  • 2290 Views
  • 2 replies
  • 0 likes

Superuser Contribution Show full library category instead of "More" button

PlanPremiumCountryUnited States DeviceiPhone 6Operating SystemiOS 15 My Question or IssueI think it would be much safer and efficient if, when I choose a library category ("Playlists", "Podcasts", etc.), Car Thing would allow me to scroll through all...

  • Newbie
  • Plan Premium Country United States   Device iPhone 6 Operating System iOS 15   My Question or Issue I think it would be much safer and efficient if, when I choose a library categ...
  • Alex
  • Spotify Legend
  • 606 Views
  • 1 replies
  • 0 likes
  • 606 Views
  • 1 replies
  • 0 likes

Superuser Contribution Car Thing option not available in settings

PlanPremiumCountryUSADeviceiPhone 12 proOperating System14.7.1 My Question or IssueI've recently moved to the states from Australia, and got my hands on a Car Thing, however i am unable to locate the Option in settings to continue set-up. I've made s...

  • Newbie
  • Plan Premium Country USA Device iPhone 12 pro Operating System 14.7.1   My Question or Issue I've recently moved to the states from Australia, and got my hands on a Car Thing, however ...
  • OscarDC
  • Moderator
  • 2726 Views
  • 3 replies
  • 0 likes
  • 2726 Views
  • 3 replies
  • 0 likes

How to control other media on Car Thing

PlanPremiumCountryUSDeviceiPhone 12Operating SystemiOS 15.2.1 My Question or IssuePer the latest press release (https://newsroom.spotify.com/2022-04-07/spotifys-car-thing-device-debuts-new-features/), we should be able to control other media using an...

  • Casual Listener
  • Plan Premium Country US Device iPhone 12 Operating System iOS 15.2.1   My Question or Issue Per the latest press release (https://newsroom.spotify.com/2022-04-07/spotifys-car-thing-dev...
  • volodoscope
  • Newbie
  • 6101 Views
  • 7 replies
  • 0 likes
  • 6101 Views
  • 7 replies
  • 0 likes

Superuser Contribution Is there a way to hide recently played podcasts?

I sometimes listen to podcasts that I don't necessarily want everyone else seeing when they get in the car. Just wondering if there's a way of keeping some private so when my phone is running through the Car Play my kids can't see that I'm listening ...

  • Visitor
  • I sometimes listen to podcasts that I don't necessarily want everyone else seeing when they get in the car. Just wondering if there's a way of keeping some private so when my phone is running throug...
  • MihailY
  • Moderator
  • 1027 Views
  • 1 replies
  • 0 likes
  • 1027 Views
  • 1 replies
  • 0 likes

Superuser Contribution Car thing blank screen

my car thing when turned on displays a black blank screen. When I connect to my phone, I can hear the voice saying “let’s take a tour” but the screen is still blank. I can’t try resetting it because I can’t see the screen.

  • Visitor
  • my car thing when turned on displays a black blank screen. When I connect to my phone, I can hear the voice saying “let’s take a tour” but the screen is still blank. I can’t try resetting it because ...
  • FatBo18
  • Visitor
  • 2842 Views
  • 2 replies
  • 1 likes
  • 2842 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify Carthing - This playlist is currently empty

PlanPremiumCountryUSDevicePixel 6, Car ThingOperating SystemAndroid 13 My Question or IssueWhen I try to play the playlist that I listen to my car with my Car Thing, it tells me "This playlist is currently empty". I can play other playlists, just not...

  • Newbie
  • Plan Premium Country US Device Pixel 6, Car Thing Operating System Android 13   My Question or Issue When I try to play the playlist that I listen to my car with my Car Thing, it tells...
  • Alex
  • Spotify Legend
  • 586 Views
  • 1 replies
  • 0 likes
  • 586 Views
  • 1 replies
  • 0 likes

Superuser Contribution Connecting issues

My Spotify car thing started off working great and then after about a week it won’t connect to my phone. This happened first and I reset it & it worked for about another week & now it won’t connect to my phone. It’ll connect and immediately disconnec...

  • Visitor
  • My Spotify car thing started off working great and then after about a week it won’t connect to my phone. This happened first and I reset it & it worked for about another week & now it won’t c...
  • OscarDC
  • Moderator
  • 481 Views
  • 1 replies
  • 0 likes
  • 481 Views
  • 1 replies
  • 0 likes

Superuser Contribution Screen won’t turn on

I got it set up and I turned my car on and now the screen won’t turn on or work. All other buttons work and it will respond to voice but screen stays off.

  • Casual Listener
  • I got it set up and I turned my car on and now the screen won’t turn on or work. All other buttons work and it will respond to voice but screen stays off.
  • Vasil
  • Moderator
  • 665 Views
  • 3 replies
  • 0 likes
  • 665 Views
  • 3 replies
  • 0 likes

Superuser Contribution Car thing

Ordered a car thing and never got the email saying it’s been shipped 

  • Newbie
  • Ordered a car thing and never got the email saying it’s been shipped 
  • OscarDC
  • Moderator
  • 1182 Views
  • 1 replies
  • 0 likes
  • 1182 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tracking code so I can see when I’m getting it

Just waiting for a tracking number so I can track my package who are we delivering with all I got was a order number

  • Visitor
  • Just waiting for a tracking number so I can track my package who are we delivering with all I got was a order number   
  • MihailY
  • Moderator
  • 465 Views
  • 1 replies
  • 0 likes
  • 465 Views
  • 1 replies
  • 0 likes

Superuser Contribution Brand new, cant use skip buttons

I just got my car thing today, and while it's overall working, the skip buttons and shuffle button are grayed out, and I have no idea why. Any help is appreciated.

  • Casual Listener
  • I just got my car thing today, and while it's overall working, the skip buttons and shuffle button are grayed out, and I have no idea why.  Any help is appreciated.  
  • Lyubka
  • Moderator
  • 4094 Views
  • 30 replies
  • 4 likes
  • 4094 Views
  • 30 replies
  • 4 likes

Does anyone have any experience with the original Car Thing?

Picture listed below. I am having issues connecting this device to what I am assuming is the included cellular service. The UI hard blocks you from being able to go into settings until a wireless connection can be made. I am assuming that this would ...

  • Newbie
  • Picture listed below. I am having issues connecting this device to what I am assuming is the included cellular service. The UI hard blocks you from being able to go into settings until a wireless con...
  • 284 Views
  • 0 replies
  • 0 likes
  • 284 Views
  • 0 replies
  • 0 likes

Superuser Contribution Car thing complains about adaptor

Car thing says to plug it into the adapter. I've tried 2 different adaptors, a USB port, a different car, but Car thing will not move out of the error screen. 2014 Acura MDX. Was able to verify 12v are coming out of each plug I use.

  • Music Fan
  • Car thing says to plug it into the adapter. I've tried 2 different adaptors, a USB port, a different car, but Car thing will not move out of the error screen.  2014 Acura MDX. Was able to ver...
  • Acabrera8765
  • Visitor
  • 8612 Views
  • 14 replies
  • 0 likes
  • 8612 Views
  • 14 replies
  • 0 likes