Help Wizard

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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Forum Posts

Plus button swaps with Shuffle button

I'm driving a 2021 Toyota RAV4 and using Android Auto. Sometimes my plus button will disappear and be replaced by the shuffle button. To access the plus button I have to hit the three dots and then select the plus button and then hit the three dots a...

  • Casual Listener
  • I'm driving a 2021 Toyota RAV4 and using Android Auto. Sometimes my plus button will disappear and be replaced by the shuffle button. To access the plus button I have to hit the three dots and then s...
  • tykofoed
  • Casual Listener
  • 242 Views
  • 1 comments
  • 3 likes
  • Live Idea
  • 242 Views
  • 1 comments
  • 3 votes

Only a handful of songs are played from playlist

So it looks like this problem is posted all over the internet, but I can't find a solution for it. I have a 167 song playlist that I like to play, but at random times when playing it, it will only play the same 10 songs in a row, shuffle or no shuffl...

  • Casual Listener
  • So it looks like this problem is posted all over the internet, but I can't find a solution for it. I have a 167 song playlist that I like to play, but at random times when playing it, it will only pl...
  • Alejandar
  • Spotify
  • 867 Views
  • 3 comments
  • 3 likes
  • iOS
    Shuffle play
  • 867 Views
  • 3 comments
  • 3 votes

Playlist Folders!

There needs to be a feature where we can add playlists into a folder. For the listeners who have multiple playlists and need some organisations to make our playlists easier to find - for example - I have a few Spotify Made playlists that I’d like to ...

  • Casual Listener
  • There needs to be a feature where we can add playlists into a folder. For the listeners who have multiple playlists and need some organisations to make our playlists easier to find - for example - I ...
  • OscarDC
  • Moderator
  • 150 Views
  • 2 comments
  • 2 likes
  • Closed - Doesn't Meet Requirements
  • 150 Views
  • 2 comments
  • 2 votes

Depersonalization

I want hearts back why depersonalize the UIAlso number the songs on albums on mobileI would also like more ways of customizing the UI and being able toggle certain features on and off like smart shuffle

  • Casual Listener
  • I want hearts back why depersonalize the UI Also number the songs on albums on mobile I would also like more ways of customizing the UI and being able toggle certain features on and off like smart ...
  • AlejaR
  • Moderator
  • 255 Views
  • 1 comments
  • 2 likes
  • Closed - Doesn't Meet Requirements
  • 255 Views
  • 1 comments
  • 2 votes

Allow ability to organize playlists into groups/files.

I have so many playlists. Some are regular "go tos" and other are created for events or sharing. It would be nice to be able to organize them into groups to be able to navigate better.

  • Casual Listener
  • I have so many playlists. Some are regular "go tos" and other are created for events or sharing. It would be nice to be able to organize them into groups to be able to navigate better.
  • Joan
  • Moderator
  • 304 Views
  • 1 comments
  • 2 likes
  • Closed - Doesn't Meet Requirements
  • 304 Views
  • 1 comments
  • 2 votes

Scrolling for songs but specificly to add to a playlist

Theres should be a gui at the bottom of a playlist titled recommended songs but below the recommended ones where it will take songs from that playlist and the name and find songs that sound simmilair but there's a plus that immediately adds it to the...

  • Casual Listener
  • Theres should be a gui at the bottom of a playlist titled recommended songs but below the recommended ones where it will take songs from that playlist and the name and find songs that sound simmilair...
  • Maria
  • Moderator
  • 280 Views
  • 1 comments
  • 2 likes
  • Closed - Doesn't Meet Requirements
  • 280 Views
  • 1 comments
  • 2 votes

Free audio books on Student Plan

I am a student who listens to audio books a lot and uses them for study! Spotify is a great resource for me, but unaffordable at premium prices as a student. I think access to audio books should be included in the Student Plan!

  • Casual Listener
  • I am a student who listens to audio books a lot and uses them for study! Spotify is a great resource for me, but unaffordable at premium prices as a student. I think access to audio books should be i...
  • OscarDC
  • Moderator
  • 290 Views
  • 1 comments
  • 2 likes
  • Closed - Doesn't Meet Requirements
  • 290 Views
  • 1 comments
  • 2 votes

Increase the audiobook limits due to price increase. Music is unlimited, audiobooks should be too.

At this time with the limit of audiobooks you can not even always make it through one book. Audible offers 1 free credit per month and you get to listen to the entire book. You can purchase a book separately but then you're still laying for the audib...

  • Casual Listener
  • At this time with the limit of audiobooks you can not even always make it through one book. Audible offers 1 free credit per month and you get to listen to the entire book. You can purchase a book se...
  • Novy
  • Moderator
  • 612 Views
  • 1 comments
  • 2 likes
  • Closed - Doesn't Meet Requirements
  • 612 Views
  • 1 comments
  • 2 votes

Additional features for the Songify application in regards to its use on Twitch.tv & other platforms

The Songify application is a popular choice for streamers who would like to have song requests but I feel that it's lacking features, and that's what I would like to suggest here. Because there is a command to vote to skip the song "!voteskip" I beli...

  • Casual Listener
  • The Songify application is a popular choice for streamers who would like to have song requests but I feel that it's lacking features, and that's what I would like to suggest here.   Because th...
  • OscarDC
  • Moderator
  • 437 Views
  • 2 comments
  • 2 likes
  • Closed - Doesn't Meet Requirements
  • 437 Views
  • 2 comments
  • 2 votes

Let people section off their playlists

Let people section off their playlists. If I wanted to make a playlist about songs relating to my favorite book couples I shouldn't have to make hundreds of different playlists for every couple. I could create 1 playlist and section it by character. ...

  • Casual Listener
  • Let people section off their playlists. If I wanted to make a playlist about songs relating to my favorite book couples I shouldn't have to make hundreds of different playlists for every couple. I co...
  • Eni
  • Moderator
  • 205 Views
  • 1 comments
  • 2 likes
  • Closed - Doesn't Meet Requirements
  • 205 Views
  • 1 comments
  • 2 votes

Improvements in existing Premium plans

Individual Plan: Increase the number of offline downloads allowed, introduce a feature that lets users share a limited number of songs or playlists with friends who don't have Premium, and provide personalized recommendations based on listening habit...

  • Music Fan
  • Individual Plan: Increase the number of offline downloads allowed, introduce a feature that lets users share a limited number of songs or playlists with friends who don't have Premium, and provide pe...
  • Yordan
  • Moderator
  • 281 Views
  • 1 comments
  • 2 likes
  • Closed - Doesn't Meet Requirements
  • 281 Views
  • 1 comments
  • 2 votes

AI recommandations in Radio feature

Currently song Radio feature shows similar artists' songs and my idea is to have similar songs to this particular song, even from completely different genre.

  • Casual Listener
  • Currently song Radio feature shows similar artists' songs and my idea is to have similar songs to this particular song, even from completely different genre. 
  • Joan
  • Moderator
  • 277 Views
  • 1 comments
  • 2 likes
  • Closed - Doesn't Meet Requirements
  • 277 Views
  • 1 comments
  • 2 votes

Secondary/High School students should be eligible for the student plan as well.

As you are aware, Spotify offers a discounted subscription plan specifically tailored for college and university students. However, I believe there is merit in extending this opportunity to secondary/high school students as well. Here are a few reaso...

  • Casual Listener
  •   As you are aware, Spotify offers a discounted subscription plan specifically tailored for college and university students. However, I believe there is merit in extending this opportunity to s...
  • Joan
  • Moderator
  • 315 Views
  • 1 comments
  • 2 likes
  • Closed - Doesn't Meet Requirements
  • 315 Views
  • 1 comments
  • 2 votes

listening to music in different devices at the same time

We could play the same song as our friend without having to share an airpod,,, or we could listen to the same song as our long distance friend, listening to the same song in 2 different devices would be great

  • Casual Listener
  • We could play the same song as our friend without having to share an airpod,,, or we could listen to the same song as our long distance friend, listening to the same song in 2 different devices would...
  • Novy
  • Moderator
  • 276 Views
  • 1 comments
  • 2 likes
  • Closed - Doesn't Meet Requirements
  • 276 Views
  • 1 comments
  • 2 votes

rearranging songs in playlists via drag and drop on Android

Dear Spotify Team, I'm having a bit of trouble with rearranging songs in my playlists on Spotify using an Android device. It feels like a bit of a hassle and not very intuitive when I want to switch up the order to match my mood or change the vibe of...

  • Casual Listener
  • Dear Spotify Team,   I'm having a bit of trouble with rearranging songs in my playlists on Spotify using an Android device.   It feels like a bit of a hassle and not very intuitive when...
  • Novy
  • Moderator
  • 325 Views
  • 2 comments
  • 2 likes
  • Closed - Doesn't Meet Requirements
  • 325 Views
  • 2 comments
  • 2 votes

Caixa de seleção nas faixas

No aplicativo do celular, quando fosse procurar em uma playlist, seria interessante se abrisse caixas de seleção nas faixas de música, assim eu posso ter uma múltipla escolha e adicionar á fila apenas as faixas que eu quero escutar no momento.

  • Casual Listener
  • No aplicativo do celular, quando fosse procurar em uma playlist, seria interessante se abrisse caixas de seleção nas faixas de música, assim eu posso ter uma múltipla escolha e adicionar á fila apena...
  • Vasil
  • Moderator
  • 300 Views
  • 1 comments
  • 2 likes
  • Closed - Doesn't Meet Requirements
  • 300 Views
  • 1 comments
  • 2 votes

Add lyrics to songs without displayable lyrics on Spotify

Aim: to elevate the listening experience on Spotify by making displayable lyrics available on most songs through user contribution.This will have two parts:1) Spotify users will be able to add lyrics to songs without displayable lyrics viewable for t...

  • Casual Listener
  • ...dd lyrics to songs without displayable lyrics viewable for themselves only (no approval by Spotify required as it's not available to the public). This will enable users to add personal edits and i...
  • AlejaR
  • Moderator
  • 435 Views
  • 3 comments
  • 2 likes
  • Closed - Doesn't Meet Requirements
  • 435 Views
  • 3 comments
  • 2 votes

extend student discount verification

I have been using spotify for years, and it's my favorite music app. However, I was really disappointed to see that the student discount can only be reverified up to 4 times. I am curious why this is the case as many students go onto graduate and eve...

  • Casual Listener
  • I have been using spotify for years, and it's my favorite music app. However, I was really disappointed to see that the student discount can only be reverified up to 4 times. I am curious why this is...
  • Maria
  • Moderator
  • 153 Views
  • 1 comments
  • 2 likes
  • Closed - Doesn't Meet Requirements
  • 153 Views
  • 1 comments
  • 2 votes

I want weatherman by Hank Williams jr back on spotify

I don’t know why this song was taken from Spotify but I want it back.

  • Casual Listener
  • I don’t know why this song was taken from Spotify but I want it back.
  • Noah
  • Spotify Star
  • 943 Views
  • 1 comments
  • 2 likes
  • Closed - Doesn't Meet Requirements
  • 943 Views
  • 1 comments
  • 2 votes

Sort Your Episodes from oldest to newest. Basic User Experience design principle.

What the title says. What is the point of downloading episodes of a podcast if the system forces you to listen to them from newest to oldest. You have the functionality on the podcasts themselves, so I really do not understand why this isn't the case...

  • Casual Listener
  • What the title says.  What is the point of downloading episodes of a podcast if the system forces you to listen to them from newest to oldest. You have the functionality on the podcasts themselv...
  • Vasil
  • Moderator
  • 319 Views
  • 2 comments
  • 2 likes
  • Closed - Doesn't Meet Requirements
  • 319 Views
  • 2 comments
  • 2 votes