Rock Star Program News

[Meredith]

The Spotify Community Rock Star Program is getting an update. 

Since the launch of the Spotify Community four years ago and the Rock Star Program two years later, we have seen some massive milestones.

Two Rock Star Jams, a hundred Rock Stars, and almost two million registered users later, it's time for the Rock Star Program to get an update. 

As of today our Stars can now:

• Help folks on Twitter through the handle @AskRockStars. 
• Earn points for contributing and redeem them for amazing prizes (we're talking Spotify gear, headphones, speakers).
• Achieve a new rank: Top Star.

We have an updated Rock Star Program PDF you find it attached below.  

Want to join the Rock Star band? Let us know by filling in this short application form here.

Those interested in helping us on Twitter at @AskRockStars should also take this Twitter survey. Those selected will then receive access to our tool for finding great tweets to help others.

If you're selected to join us a Rising Star then a Moderator, Manager or a Rock Star will be in touch. 

We're excited to welcome more Rock Stars backstage in 2016!  

[Alemaya20]

Hi!

I got the invitation to join the Spotify Rock Star program 8 days ago, I downloaded the Litium app and followed all the steps but I'm still waiting for the approval of a Spotify staff member.

How long does it takes to have new feedback?

[Adam]

Hey @Alemaya20 If you log out of LSW and back in now, you'll be able to start tweeting. Enjoy! :)

[user-removed]

How do I know the number of points I currently have?

[Meredith]

Hey @user-removed great to you're interested in the program. Only once you apply for and join the Rock Star Program do you start getting points. You can apply for the program right here: 

https://docs.google.com/a/spotify.com/forms/d/1VeAa0JRMwhWyoi0XGR1z83kLSaOQWAegy2by1NivXg0/viewform

[Kdraptor]

How do I get ahold of someone to fix my Spotify I just signed up and got prem

[Kdraptor]

How do I get ahold of someone to fix my Spotify I just signed up and got premium and was charged 10$ but I don't have premium and every time I go to cancel it it doesn't work like the cancel button isn't a working button

[Alemaya20]

Hi!

I tried to access to Lithium after a long time ( shame on me) but it says that my account is disabled.

How can I fix it?

[mollybeee]

Hello All, I have been a Rock Star in the past but I want to become more involved again. What is the best way for me to proceed? Do I need to fill out the application? (That didn't exist the last time I was heavily involved.) Thanks, as always, for your help?

[tmandy360]

I am trying to update my payment information and I enter it all and it keeps telling me to enter the expiration month which I did what do I do can I talk to someone??

[Ironcreeper]

As a Rising Star how do I check my points?

[Meredith]

@Ironcreeper we have info about your Points in the Rock Star KB. Please check there :)

[dami45ry]

Good night I want to help me in my spotify account meti a premium paraser card but does not believe it on the page and the expiration date comes out but my account is still free I can do help

[knaggen]

how can i mail spotify ?

[mollybeee]

@knaggen, you can contact Spotify directly using their contact form here: https://support.spotify.com/us/contact-spotify-support/

[Christianpa94]

Hello,  I want to purchase Spotify premium but it doesn't get me the option to buy, when I go to subscription it doesn't appears the option to get it, somebody can help me with this issue, please 

[justinewin_]

Awesome update. :D

[chinobustamante]

Hello, i can´t buy spotify premium. i insert credit card numbers but i cant get it. Im from Argentina, i checked my information so i dont know what is the problem. I wish you can tell me what to do.

Thanks a lot. 

[justinewin_]

Hi @chinobustamante. Please make a separate post so we can help you out. That way, others can see it and reply to you directly. Thank you :)

[MattSuda]

Hey @chinobustamante

Check out this support article:

https://support.spotify.com/account_payment_help/payment_help/problems-paying-for-spotify-by-card/

[Jona_joni]

Disculpen por las molestias reaultaque yo el dia de ayer pague 3 meses de premium y es hora que mi cuenta sigue gratuita el pago lo hice por oxxo