Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Announcement.png
In March 2023, the ♡ Heart button will start being replaced with a (+) Plus button for saving things to Your Library. Things that have been saved to Your Library will now show a green ✔ Check icon instead of a green Heart icon.
This new experience is now rolling out to the mobile and desktop apps first and will then come to the other apps (watch, TV, etc.) at a later time.
You can check out this Spotify news article for more information:
Save Your Favorite Songs, Podcasts, and More With Spotify’s Plus Button
In this post, we will show you how to use the new experience and answer your questions. You might have already seen this change being discussed in the Community recently.
New Experience:
Old Experience:
How does the (+) Plus button work?
FAQ:
This section will answer your frequently asked questions and will be updated with the latest answers.
Why are the 💚 green heart icons next to songs I've already liked missing? I used to be able to see the songs I've previously liked when viewing songs on Album and Playlist pages.
I want to add a song to a playlist from the Now Playing View, but I don't want to save it to my Liked Songs. Why do I have to save the song to Liked Songs first?
How do I remove a song from Liked Songs or my other playlists now?
How do I remove a podcast episode from Your Episodes or my other playlists now?
What happened to the "Like all songs" menu option on Album pages in the mobile app?
What happened to the "Swipe left to Like" gesture to quickly like and unlike songs in the mobile app?
Why can I no longer add a song to a playlist more than once using the "Add to playlist" menu in the mobile app? There used to be a popup telling me if a song was already added to a playlist and there was an option to ignore that and add it again.
Feedback:
Where can I give my feedback about the new (+) Plus button?
I HATE the plus button! I don’t want to ‘like’ every song I put into an album. So I have to ‘like’ it, then add to the playlists I want, then ‘unlike’ it. Just have one button for adding to a playlist and a love heart to add it to liked songs (…exactly how it was before!!).
Is UNBELIEVABLE the DISGUSTING WAY you don’t listen your community, you don’t read the comments and you DO NOTHING about it. Is just DISGUSTING even when we monthly pay you millions for you to be rich and you don’t care at all anyway 🤦🏻♂️🤦🏻♂️🤦🏻♂️🤢🤢🤢🤮🤮🤮
I miss the heart, if it’s possible I think it’d be great to have a setting to choose between the heart and the plus.
Sometimes a song that I’ve added to a custom playlist, but not my Liked Songs, does not have the green checkmark. Most of the time a green checkmark appears next to the song once added to a playlist, but some songs it still shows the plus sign even after the song has been added to a playlist. Happens on iPad.IMG_0022.PNG
IMG_0021.PNG
i just wonder when the **bleep** Spotify will understand and will finally return this!?
Interesting, I now have the heart buttons back in the Android app...for whatever reason.
Spotify team; you suck. Plain and simple, you guys suck. Your community has mourned for this feature back for months, and you guys have refused to make any statement or change. Why ask for our feedback if you aren't going to listen? We pay you monthly
Today is August 19, 2023. Look the new releases date were yesterday. I mean somehow I recovered BEST OLD TiMES for this today**bleep** application. It means somehow Spotify can give back to us what we’re asking MONTHS AGO. It’s so obvious you just care bout ur **bleep**ing money and **bleep** US 🤬🤬🤬 YOU SUCKS SPOTIFY 🤢🤢🤢🤮🤮🤮
70DDDE26-B72D-43D8-A857-99D4DCABEB21.jpeg
97B47046-7ED5-43EA-84D9-121B21EC86A9.jpeg
21E70A8A-F509-4EC3-A2A1-19FF1EA3923A.jpeg
I commented back in March against this decision, and I’m glad you ended up getting back to the heart icon… on Android.
The UI rollback on iOS is still pending, but I’m grateful because you listened the feedback.
Back again after months of this feature. This truly was a downgrade. My music library and playlists have became so unorganized. Songs I have listened to and enjoyed ive missed out on because i thought i liked it but hadnt. Had there been a heart indicator i would still have those songs. Very disappointing. I expected you all to take in the feedback and put action behind it…
The UI change is unnecessary and counter helpful to users. Due to this, if one were to add an entire album as a playlist to sieve their favourites, they would need to individually re-add the songs to Liked Songs instead of using the heart button.
What's the worst of all this is that Spotify has decided to engage in such a huge change to the fundamental app experience beyond checking with their users, who have paid money monthly, if they actually would find this UI change useful.
If the UI team is so bored they could have always expanded the app to include features like how stats for spotify and other 3rd party apps like last-fm show us our listening stats, information about songs etc. But NOOOOOOOO.... you had to screw up what was already working.
If you want to change how the heart button looks, sure.
Dont take away how the existing system works for people already.
Liked songs is a way for people to sieve out for their playlists. Playlists are a way for people to sieve out Liked Songs. Etc.
Have the decency to let people know which songs in a playlist are already liked.
Shame on you UI team.
There’s a simple solution to make everyone happy. Place a plus (+) sign next to every song. While browsing playlists etc you can select/press the plus (+) to add the song either to liked songs, or any playlist of your choice. The plus (+) then turns to a green tick, to signify the song is now in a list.
If you only want to add to liked songs then use the legacy action and swipe left to add direct to ‘liked songs’ and again the plus (+) will turn to a green tick.
Now, when you search Spotify - a tick next to a song signifies the track is either in a playlist, or liked songs. If you want to see which, just select/press the tick.
The heart was always a bit cheesy. But, by removing a way of identifying songs that you’ve already liked when browsing lists - well, Spotify wins gold prize for the most daft functionality update.
Nah, Spotify better leave the heart symbol as it was always perfect and not at all cheesy.
Currently I have heart and also my apps have hearts so, all is fine. Don't do any changes, especially unnecessary changes for the sake of change as it's totally pointless.
WOW this whole thing is still going on why not just drop this whole thing and forget about it and deal with it and this is the most popular email in my inbox.
Almost September and they keep ignoring us
The heart is simply a direct expression of the emotions you have when you’re listening to a song while the “+” is just a cold mechanical action and your brain won’t process any emotions when you tap it..
It raises the serotonin level in my body when I tap that heart button and I’m pretty sure thousands of millions users are feeling the same way I feel.
So please, don’t copy Apple, please bring back the heart, music is for expressing and the heart expresses well.
And it helps reduce people’s stress level.
Some benefits of the new behavior (with the plus button) when wanting to add a song to a playlist
Why not just look at the way YouTube manages playlists, that is so much more mature.
See, I've waited for months for that new plus-button, I've had it for a few weeks in July and now it is gone again.
Spotify is really putting our patience to the test.
This change is awful and I hate it, the like button is an integral part of the way I use spotify, I listen to discover weekly, I put those songs into a 'new music' playlist, then after I've heard the song a few times and I've really decided I enjoy it more than average, super like it you could say, I click the heart, and it adds it to my top top song playlist (liked songs) and then within all my playlists at a glance I can see which songs are my favourite and specifically play them over some of the less banger filler songs on there, it is the way I use the app.
Honestly if you take this away from me permanently I will leave to another app. There are plenty of better choices if this is how you are going to treat your customer base. Seriously not okay, and seeing the amount of negative feedback you've ignored just leaves a bad taste in my mouth about giving you so so SO much of my money over the many years I've subscribed to this service. Absolutely abysmal treatment of your userbase, bring it back, extremely quickly, or I, and countless others, are gone!!
I just wish I could again see songs that I've "liked" when viewing albums and artists!! The heart icon is missing from those views. Please bring it back as soon as possible!
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.