Help Wizard

Step 1


Ads freeze the player

Ads freeze the player

Every time an ad tries to play, it freezes up the entire player and I’m forced to close it down and restart it. This is especially true if playing through a web browser. Happens on both my ipad and iphone, and across all web browsers. My ios version is up to date as are alI my apps. I have no ad-blocks or vpns running. Scrolling through the topics in this help section, I’ve seen others posting this same issue for 10 years now. The moderators just post the same generic fixes that don’t actually help anyone. This leads me believe that Spotify’s tech dept either doesnt know how to fix it, or more likely, have no desire to try to fix it. So my question is directed to all the other users out there. Anyone find a solution yet, or is it time to find another platform?


1 Reply

Hello, Billyjoebob1!


I'm sorry to hear that you're experiencing issues with ads freezing the player on Spotify. I know that can be frustrating, especially when you just want to enjoy your favorite tunes. Thank you for sharing your experience with us and for mentioning that you've already tried some of the suggested solutions.


I would like to inform you that Spotify is aware of some technical issues faced by users and is constantly working to improve its platform. Recently, updates and adjustments have been made to the app, which may temporarily affect the functioning of some features, such as ad playback. The development team is working hard to fix these issues as quickly as possible.

We understand that this may cause some inconvenience, but we ask for a little patience while we work to resolve these problems. We believe that soon you will be able to enjoy Spotify without unwanted interruptions.


In the meantime, we suggest that you keep an eye on app updates and, if possible, share your experiences with us so that we can continue to improve the service for all of our users.


Once again, we appreciate your feedback and hope that you continue to enjoy Spotify. We wish you many musical discoveries and amazing moments with our beloved musical companion!

Warm regards and good luck!

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