Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


Captured tracks change title and artist. Windows 7.

Captured tracks change title and artist. Windows 7.

Plan Premium

Country Sweden

Device PC

Operating System Windows 7/64


My Question or Issue

I'm going for a trip in area without Internet coverage.

Therefore I have a software that captures my songs from Spotify and tags them with artist and title of the song.

All shows correctly in Spotify and also in my capturing program. When I look in the folder where the songs are stored something strange happens. Just after a song has been captured it shows the correct name and title of the song. But just seconds later the information has changed to a completely other name of both artist and song title.


A song with The Emotions shows up as a song by Maria Carey with a totally different name of the song.

Sometimes the title is correct, but the artist is different.

Sometimes the artist is correct but with a different song.

Sometimes the artist and/or the info is missing and is shown as Spotify Premium.


My playlist has 750 tracks that are captured and 250 of them are unusable as it is now.

This makes me crazy and I hope someone can help me solve this.

Retagging the tracks does not help.

1 Reply

Hi there @olledahlquist,


Thank you for reaching out to the Community.


Can you perform a clean reinstall of the app? This will make sure there's no old cache files causing this.


On another note, what's the software's name?


We'll keep an eye out for your reply.


Take care!

Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Live, love, laugh and listen to music 🙂

Suggested posts