Content issues on Playlist Titles and Descriptions

[Phoenix77z]

Dear Spotify Community and Spotify,

I am getting so tired of content for a particular playlist being removed every time, and I honestly cannot see anything wrong. It seems to be some sort of auto removal.

Does anyone have this issue? What have Spotify said? Have they "updated" things?

I am very upset to be honest, after 3 years, it's now a problem. All the help agent could say is to wait for Spotify to reply. Why can't we be advised of what content is the problem and then have 24 hours to amend it (maybe special auto removals for certain content)? Now it's just an irritating game of hit and miss, and I still have no idea what the issue is.

This is a very sad development in Spotify's journey.

[Alex]

Hey @Phoenix77z,

Thanks for reaching out about this in the Community!

Can you clarify if this playlist is created by you or is a playlist you follow?

It would be great if you provide us with some more context, so that we can offer more relevant advice.

If you're in contact with Customer Support, they should get back to you as soon a possible. Make sure to check your email Spam/ Junk folder for a reply.

Keep us posted.

[Phoenix77z]

It is a public playlist that I created.

The content (title, description, picture) is being removed almost instantaneously. I just trialled only "Renegade Rock" and this was removed. There was nothing unseemly as far as I could tell with the original content, but I am yet to hear a response from Spotify, since Friday. Nothing in spam.

This is really disappointing, who can I call? I've worked hard on alternative playlists, and don't want them to have their searchability to be removed for a "whatevs" reason, black box, etc.

[Alex]

Hi @Phoenix77z,

Thanks for the reply.

Can you try creating a new playlist and adding the songs to that one? 

You can try using a different device or the Web player, as there might be some cache related issue on your devices, which might be causing this issue.

Keep us posted.

[Phoenix77z]

Hi Alex,

I have tried entering the title and description on the web player. Same problem. Have just e-mailed Spotify as they have still not e-mailed for weeks. Yes checked the junk folder...and yes I cleared the browser cache and everything else. I really don't want to create a new playlist as 1,000 people will get rather confused. What is such a technical issue here? Last correspondence below:

Dear Spotify,

This has been done in error several times! Please can you respond. This playlist just had a short description saying that it was cowboy (southern) rock, garage rock, hip hop rock, heavy rock and blues rock, with the title It’s a Rock Playlist.

Could you please enlighten me as to why this is being removed?

Please reply ASAP as this has been an issue for weeks now!