Not sure if I'm putting this in the right place so apologies in advance.
My 9 year old daughter had the Spotify playlist Tween Hangs on over the weekend and I was disappointed to find that Spotify have included tracks on a playlist aimed at such a young age group with explicit lyrics. Whilst I appreciate this might not be such a concern for all parents, is there any way I can filter out these tracks so that my kids (ages 6 and 9) can enjoy their music? Thanks
If you go to your Spotify account page here: https://www.spotify.com/account/overview/ there should be a feature to adjust the birth date and age of the users on the accounts, this goes a ways in limiting what kinds of content the users get access to. But there is always a chance something inappropriate could pop up on a Spotify curated playlist, due to different regions and the ages of users accessing the Spotify service. The Spotify service I believe is set for 13 and above currently, so you might get a few tracks that are parental advisory type tracks from time to time. But the age limit is also dependent upon which listening region one is in with using the Spotify service.
The end user age limits from different listening regions on the Spotify service:
In order to use the Spotify Service and access the Content, you need to (1) be 18 or older, or be 13 or older and have your parent or guardian's consent to the Agreements (except as set forth in the chart below), (2) have the power to enter a binding contract with us and not be barred from doing so under any applicable laws, and (3) be resident in a country where the Service is available. You also promise that any registration information that you submit to Spotify is true, accurate, and complete, and you agree to keep it that way at all times.
Chile, Ecuador, Paraguay, Peru
Must be 18 or older, or be 15 or older and have parent or guardian consent.
Must be 18 or older, or be 16 or older and have parent or guardian consent.
Must be 20 or older, or be 13 or older and have parent or guardian consent.
Bulgaria, Hungary, Germany
Must be 18 or older, or be 14 or older and have parent or guardian consent.
Must be 13 or older to use Free Service. To register for a Paid Subscription, you must be 18 or older, or be 13 or older and have parent or guardian consent (your parents/guardians will enter into contract on behalf of you).
Must be 18 or older, or if 13 to 18, parent or guardian consent is required, and guardian enters into agreement.
Must be 13 or older to use Service. For Paid Subscriptions, you must be 18 or older, or be 14 or older with parent or guardian consent. If you are 13 to 18, guardian enters into agreement.
Must be 13 or older to use Service. For Paid Subscriptions, you must be age of majority in your province or territory of residence, or 13 or older with parent or guardian consent.
Must be 14 or older to use Free Service. To register for a Paid Subscription, you must be 18 or older, or be 14 or older and have parent or guardian consent (your parents/guardians will enter into contract on behalf of you).
So users under the age of 13, your going to get some questionable content from time to time, just like one would when buying a legal CD release from like Best Buy, Target, so and so forth if one lapses a bit, and does not notice the parental advisory labels and/or other parental warnings from other markets about adult content in music.
The best thing to do would be to create special playlists on your own account that are age appropriate, and screen the content carefully before letting your young ones play music on the service. The Spotify service is for individual users only of appropriate age to have access to the Spotify service. Right now there is not an age filter for music content on the Spotify service. Spotify leaves this kind of thing up to the end user on content access, with the warning that users are limited by age and access to the Spotify service, and the warning that giving false account information can result in a terminated account if found out.
Most of the content on the Spotify service is flagged with explicit tags on the songs with adult content, but with so many labels and providers uploading content to the Spotify service a few releases do tend to slip through without the proper tagging. Those releases not meta tagged correctly can be reported with this information below:
If you've seen either
- a track, album, or artist in our catalogue with incorrect information (i.e. wrong release year, misspelling, etc.)
- different artists in the same Artist Page
- incorrect cover arts
- incorrect artists biography
- a track or album that isn't playing correctly (i.e. a song only playing one second of music)
Then you can report the error using the Contact Form. Once there, perform the following steps:
Step 1: Click on "I want to report a broken song or wrong song information". Step 2: Click on the Green Button that reads "I STILL NEED HELP". Step 3: Copy and Paste the track URI links to the songs into the field that reads "Song URI". Step 4: Type up a description of the track issues in the "Tell us more" field. Step 5: Click on the green button "SEND QUESTION". Be sure to include all Spotify URI's in the body of the message!
After contacting Customer Support, you should receive an automated response from Spotify. The tracks will then be aggregated and reported to the content provider. Customer Support will update their database with the correct information as soon as the label or aggregator has sent them an update with the correct data.
Frankly guys, I doubt things will change anytime soon, competition or no competition. The response to the explicit content filter/parental control is huge - and only thing we are getting is the same copy pasted "assurance" they "haven't forgot about it", once every year or so. Ugh, seriously?
Anything you send to the CS these days is being replied with pre-templated pile of nonsense. I reached out to them recently in a slightly different case, and was responded to in a vague, dismissive manner (problem still not resolved), which then turned to an eternal silence on their end.
I love the app - when it's working fine, it's excellent; but when the problem appears, you may as well go through all nine circles of **bleep** - and it would still be an easier task than making Spotify treat you properly - at least in my experience.
I've been working in customer care for a few years and I find myself cringing over the support's replies people post here. It's as if Spotify didn't realise they can't exist without customers - that they make their living by embracing full responsibility for their own product (i.e. not only accepting praise, but also allowing criticism and constantly setting new benchmarks). Despite working with various people for many years I still managed to treat each one in respectful, kind and humane way, without passing the blame and watering down the responsibility when things went south. Simple conclusion - if I can do that on my day-to-day basis, they can too; but for whatever reason they doesn't seem to be very keen on doing it. They seem to believe that low standard is satisfying enough - so they keep feeding us bread crumbs (vague promises, generic responses) just so that we don't go somewhere else - and in the meantime things remain exactly the same they were few years (!) ago.
I doubt there is any other way to get results other than forcing Spotify's employees to be good people - reaching out to Ombudsman/BBB/Watchdog, posting stories on Twitter, sharing them on Facebook, going to the media. Otherwise, they may as well continue to treat us as they please - and that's not the kind of treatment anyone deserves.
Kudos if you've read through this wall of text - it turned out to be much more than I originally intended to write!
Wait... I have to adjust the overall age of users to filter out explicit songs for my 6 year old? I read this as everyone in the family account will now be barred from explicit tracks. If my understanding is accurate, then that's a pretty woeful solution.
Please allow us to set each user in the family account (separately, not overall) as either allowed or disallowed to play tracks labelled as explicit.
Thank you for your reply, I've only just now received a notification.
Due to my daughter only being 10, she doesn't have her own Spotify account. I try to monitor what my children are exposed to and would have thought a Spotify curated playlist named 'Tween Hangs' would have no explicit content as they would understand that a Tween is between the ages of 8 to 12. I appreciate that you do not represent Spotify, but feel it should be brought to their attention that they have a social responsibility to ensure that their playlists are named, and curated appropriately.
They have no social responsibilities as far as I can see. All I ask for is a button to turn explicit content off and replace that track on playlists with radio edits. I was a premium subscriber in a house with young girls & couldn't listen to any Spotify playlists at home, at work or when driving with others. I cancelled and moved elsewhere.
So, finally, it looks like Spotify have taken notice as I happened to stumble across an Explicit Content option in Spotify's settings today. It must have been added in a recent update. It's a step towards fixing the issue, but not enough for most families as (1) it is device specific - so you'd have to switch it off on all the devices in your family; and (2) it's open access - so if you have older/tech savvy children they will quickly find it and switch it back on again! For this option to be actually of any use, it needs to be password controlled at the account or device level. Come on Spotify, a good first step, but let's have something a little more child proofed!
Honestly, in 2018 there is AI and speech recognition software that is very high level out there. There should be an option to muffle swearwords in songs so that kids are still able to listen to the music without having to hear explicit content. This should be implemented via algos that scan songs automatically. This should be well within the ability of any company with decent dev capacity and I am shocked that this option is not available (and tbh even more shocked that there is no blanket option to filter out explicit content - **bleep**? So basic...).
I guess contracts would have to be renegotiated as the music content would be altered but Spotify/other streaming operators would have moral high ground to force artists hand on this. Such rudimentary functionality lacking is pretty poor...