Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Explicit content showing with simple search

Explicit content showing with simple search

Our teenage son came to us in tears as he thought he was in trouble. He had searched for his playlist by typing in "my playlist #1" into the search in his Spotify app, only to be presented with a whole bunch of pornographic images. We have the explicit filter enabled on his account, and still this stuff pops up. My wife and I tried the same search on our accounts and got the same result. It's unbelievable that kids are getting targeted with this kind of stuff in an innocent search. Is there anything that can be done to prevent this from popping up in the future?

Reply
0 Replies

Suggested posts

Type a product name

Did you find this article helpful?