Hey there @AmiANA,
Thanks for reaching out here in the Community! We moved your post from the Chat section to the help boards as its content fits better here.
If the song appears to be grayed out and unplayable, this could be related to it not being available in your country at the moment. This is because the content that gets uploaded to Spotify can vary depending on permissions from right holders. You can find more info here.
If the song isn't grayed out and you still can't play it, you can try performing a clean reinstall of the app as this can help remove any cache that might be causing trouble.
In case this doesn't do the trick, could you let us know your device's make, model, OS version and the Spotify version you're currently running? Also, let us know if this is happening with any other track.
We'll be on the lookout for your reply.
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