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New Feature To Try On Desktop: Quick Search Shortcuts

Hey folks, The Spotify team is always working to make the software as simple as possible for everyone to use, and for those of you who like to save a bit of time by using keyboard shortcuts, there's a very convenient trick that you may not have notic...

Spotify Star

TheresaMcKenna

Newbie

79150 Views

49 replies

110 likes

  • 79150 Views
  • 49 replies
  • 110 likes

Streaming on multiple apps to one or more speakers (connected by BT or wi-fi) using the same account

PlanPremium StudentCountryAustraliaDeviceAndroid device - Samsung/Oppo or alike.Operating SystemAndroid (at least initially) My Question or IssueThere has been a number of ideas around connecting spotify to MULTIPLE bluetooth or wi-fi speakers, no ma...

Visitor

Plan Premium Student Country Australia Device Android device - Samsung/Oppo or alike. Operating System Android (at least initially)   My Question or Issue There has been a number of id...

793 Views

0 replies

0 likes

  • 793 Views
  • 0 replies
  • 0 likes

Superuser Contribution Remove Social Media side-pane

PlanFree/PremiumCountry DeviceMacbook pro Big Sur 11.6.2Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue How can I remove the 'social media side-pane' in the spotify application. I don't want to use social media so it's ju...

Casual Listener

Plan Free/Premium Country   Device Macbook pro Big Sur  11.6.2 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   How can I remove t...

bearb

Casual Listener

670 Views

2 replies

1 likes

  • 670 Views
  • 2 replies
  • 1 likes

Spotify started deleting / muffling some words in songs

PlanPremiumCountryUkraineDeviceXiaomi Mi 8 liteOperating SystemWindows 10 My Question or IssueWords that refer to the names of medicines, drug names, suicide starts muffling. Why? How can I listen to "normal" songs as before?

Newbie

Plan Premium Country Ukraine Device Xiaomi Mi 8 lite Operating System Windows 10   My Question or Issue Words that refer to the names of medicines, drug names, suicide starts muffling....

251 Views

0 replies

0 likes

  • 251 Views
  • 0 replies
  • 0 likes

Superuser Contribution Reporting Tracks on wrong Artist page

The method for reporting the wrong tracks on my favourite artists pages used to be very easy and worked like magic. I used the method described here:https://community.spotify.com/t5/Community-Blog/How-to-report-a-broken-song-or-wrong-song-information...

Casual Listener

The method for reporting the wrong tracks on my favourite artists pages used to be very easy and worked like magic. I used the method described here: https://community.spotify.com/t5/Community-Blog/...

MafeG

Spotify Legend

331 Views

1 replies

0 likes

  • 331 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song radio not working

PlanPremiumCountryBrazilDeviceMotorola edge 20 proOperating SystemAndroid 11 My Question or IssueWhen I try to listen to any song radio the app plays it on shuffle, even though it's not on, and if I skip the song the next one is totally random ( it's...

Newbie

Plan Premium Country Brazil Device Motorola edge 20 pro Operating System Android 11   My Question or Issue When I try to listen to any song radio the app plays it on shuffle, even thou...

Alex

Spotify Legend

273 Views

1 replies

0 likes

  • 273 Views
  • 1 replies
  • 0 likes

unavailable song

few days ago i listened song https://open.spotify.com/track/5UirOlMsR0SJuL6mZNGQq7?si=39f48cf3364648c6&nd=1 but now it unavaliable, what's happened, thanks for all answers

Newbie

few days ago i listened song    https://open.spotify.com/track/5UirOlMsR0SJuL6mZNGQq7?si=39f48cf3364648c6&nd=1   but now it unavaliable, what's happened, thanks for all answers

Keanu_C

Community Legend

390 Views

1 replies

0 likes

  • 390 Views
  • 1 replies
  • 0 likes

Difficulty in searching for an artist

When I/my friends search for my artist name on Spotify they find it very difficult to locate me. They always need to add the name of the song on top of the name which isn't ideal. Even when the full name is added in search, other non-relevant names a...

Newbie

When I/my friends search for my artist name on Spotify they find it very difficult to locate me. They always need to add the name of the song on top of the name which isn't ideal. Even when the full ...

MauriceMV

Spotify Star

292 Views

1 replies

0 likes

  • 292 Views
  • 1 replies
  • 0 likes

Superuser Contribution Korean Lyrics on Roku

PlanPremiumCountryUnited States Operating SystemRoku Express 10 5 0build: 4208 My Question or IssueHello, I listen to a lot of Korean music and the lyrics won’t show up on my TV. Every language shows up except Korean. I have an LG tv but have Spotify...

Newbie

Plan Premium Country United States  Operating System Roku Express 10 5 0 build: 4208   My Question or Issue Hello,  I listen to a lot of Korean music and the lyrics won’t sho...

bbybell

Newbie

2281 Views

10 replies

4 likes

  • 2281 Views
  • 10 replies
  • 4 likes

Solved!!Superuser Contribution IP location, account region which decides the Spotify mix playlist songs version of region

PlanPremium (Family)Region(account): Japan DeviceiPhone, mac, Windows(this problem will not appear at web player)Operating SystemiOS 15, mac OS 11.5, Windows 11 My Question or IssueWhich one decides the Spotify mix playlist songs version of region, a...

Casual Listener

Plan Premium (Family) Region(account): Japan   Device iPhone, mac, Windows(this problem will not appear at web player) Operating System iOS 15, mac OS 11.5, Windows 11   My Questio...

Eni

Moderator

1706 Views

7 replies

0 likes

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  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Song unavailable in your country, but I have listened to it for weeks

PlanPremium (Family)CountryThe NetherlandsDeviceSamsung Galaxy s9+Operating SystemWindows 10/android My Question or IssueThe song "Space" by 637godwin and sonny the vampyr got disabled because "The song is not available in your country". This is stra...

Casual Listener

Plan Premium (Family) Country The Netherlands Device Samsung Galaxy s9+ Operating System Windows 10/android   My Question or Issue The song "Space" by 637godwin and sonny the vampyr go...

Alex

Spotify Legend

1291 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Superuser Contribution My account sees less songs in the same (official/public) playlist compared to other accounts

Useful Information:PlanPremiumCountryGermany Device/OSDoes not matter - Windows, iOS, every Device that I sign in My Question or Issue TLDR: The Tracks from the "Remix Hits" Playlist by spotify when I view it with my account signed in differ from the...

Newbie

Useful Information: Plan Premium Country Germany   Device/OS Does not matter - Windows, iOS, every Device that I sign in   My Question or Issue   TLDR: The Tracks from the "...

Eni

Moderator

340 Views

1 replies

0 likes

  • 340 Views
  • 1 replies
  • 0 likes

Selecting a Track with a higher Number as 500

The Album „Outlander - Feuer und Stein“ has a lot more Tracks than 500. For example, how can I select track 602?

Newbie

The Album „Outlander - Feuer und Stein“ has a lot more Tracks than 500. For example, how can I select track 602?

MauriceMV

Spotify Star

359 Views

1 replies

0 likes

  • 359 Views
  • 1 replies
  • 0 likes

HiFi in 5 days or …. ?

By this link https://newsroom.spotify.com/2021-02-22/five-things-to-know-about-spotify-hifi/ we can see that till new HiFi content start we have about 5 days. So - are Spotify liars or we will get the HiFi quality inside 5 days? What all community th...

Music Fan

By this link https://newsroom.spotify.com/2021-02-22/five-things-to-know-about-spotify-hifi/ we can see that till new HiFi content start we have about 5 days.    So - are Spotify liars o...

Gromushka

Music Fan

688 Views

2 replies

6 likes

  • 688 Views
  • 2 replies
  • 6 likes

Superuser Contribution "Ibiza 2016 (DJ Mix) — TOKiMONSTA

PlanPremiumCountryUnited StatesDeviceAll devices (iPhone XS, MacBook Pro, Mid-2015, iMac 24", Fire TV)Operating System(iOS 15.1, macOS Big Sur) My Question or IssueTrack 2 — Say It Mixed (https://open.spotify.com/track/5mxrB5HnQ8Zicb63KO2RMY?si=31e5b...

Newbie

Plan Premium Country United States Device All devices (iPhone XS, MacBook Pro, Mid-2015, iMac 24", Fire TV) Operating System (iOS 15.1, macOS Big Sur)   My Question or Issue Track 2 — ...

Jeremy

Spotify Legend

260 Views

1 replies

0 likes

  • 260 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Discover] Unrelated and unwanted artists are showing up in Release Radar

I will grant you that multiple artists use identical or similar names. However, too many that I have never listened to are showing up in my Release Radar. I can guarantee you that I am not interested in the song FUNDZ - by naldd, Opeth, TAEMIN just b...

Casual Listener

I will grant you that multiple artists use identical or similar names. However, too many that I have never listened to are showing up in my Release Radar.   I can guarantee you that I am not i...

mistafu

Music Fan

1727 Views

7 replies

0 likes

  • 1727 Views
  • 7 replies
  • 0 likes

Superuser Contribution albums and songs missing from artists page

PlaPremiumCountry Deviceiphone 11 Operating SystemiOS 15.2 My Question or IssueWhenever go to an artist page it does not show their albums or their music it only shows the playlist they have been on and the about the artist and the concerts that they...

Newbie

PlaPremium Country   Device iphone 11  Operating System iOS 15.2   My Question or Issue Whenever go to an artist page it does not show their albums or their music it only show...

MafeG

Spotify Legend

565 Views

1 replies

1 likes

Glitch
Help Spotify!
  • 565 Views
  • 1 replies
  • 1 likes

Superuser Contribution Lyrics only scrollable on mobile

PlanPremiumCountryUKDeviceAll desktops My Question or IssueI have a glitch where the lyrics screen is fixed so I can only see about 3 lines at a time, even when I zoom out. There's loads of empty space, but its still locked to the song sync. Scrollin...

Roadie

Plan Premium Country UK Device All desktops   My Question or Issue I have a glitch where the lyrics screen is fixed so I can only see about 3 lines at a time, even when I zoom out. There...

HellishAbyss

Roadie

944 Views

5 replies

0 likes

Desktop
lyrics
  • 944 Views
  • 5 replies
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Superuser Contribution Where can I find better AI?

Spotify plays songs I actively like no more than 5% of the time. 60% I'm okay with. 35% I skip or block if I can. I've been providing the machine feedback for years, on countless thousands of songs, and I need a better hit rate than I'm getting. Mayb...

Regular

Spotify plays songs I actively like no more than 5% of the time. 60% I'm okay with. 35% I skip or block if I can.   I've been providing the machine feedback for years, on countless thousands o...

Jkellyinsf

Regular

538 Views

2 replies

0 likes

  • 538 Views
  • 2 replies
  • 0 likes

Superuser Contribution [Android][Other] Listen to songs in original language

I would really like the option to choose to listen to tracks in their original language, rather than the app defaulting to English language versions when available. One example is Christine and The Queens, who I like to listen to in French. It's quit...

Gig Goer

I would really like the option to choose to listen to tracks in their original language, rather than the app defaulting to English language versions when available. One example is Christine and The Q...

CarlosE

Spotify Legend

654 Views

1 replies

0 likes

Android
Other
  • 654 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to turn off autoplay when listening on Echo Dot

PlanPremiumCountryCanadaDeviceEcho Dot Generation 3My Question or IssueI like to listen to my playlists on my Echo Dot, but I want the music to stop when the playlist ends. When I go to Playback on the app, it is greyed out. I became a premium user a...

Newbie

Plan Premium Country Canada Device Echo Dot Generation 3 My Question or Issue I like to listen to my playlists on my Echo Dot, but I want the music to stop when the playlist ends. When I go to...

OneByBoo

Roadie

2994 Views

1 replies

0 likes

  • 2994 Views
  • 1 replies
  • 0 likes