Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Content Questions

Start a topic

Forum Posts

New Feature To Try On Desktop: Quick Search Shortcuts

Hey folks, The Spotify team is always working to make the software as simple as possible for everyone to use, and for those of you who like to save a bit of time by using keyboard shortcuts, there's a very convenient trick that you may not have notic...

dinomight_0-1661880282065.jpeg
  • Spotify Star
  • Spotify Star
  • fumikimkim
  • Roadie
  • 55990 Views
  • 46 replies
  • 105 likes
  • 55990 Views
  • 46 replies
  • 105 likes

New Home Feed Interface?

Sorry but this new "tiktok-like" interface is so ugly. Spotify needs to realise that a familiar design on one app absolutely doesn't work for others. It doesn't "promote discovery" and honestly just makes me feel less inclined to scroll through hundr...

  • Visitor
  • nin302
  • Regular
  • 260998 Views
  • 2353 replies
  • 1913 likes
  • 260998 Views
  • 2353 replies
  • 1913 likes

Solved!!Superuser Contribution No playlists shown on Artists profile

Since updating Spotify, I've noticed that when viewing an Artist's profile it no longer shows Playlists created by members, only an Artist's playlist/s. How would one go about viewing compilations/collections made by members now that they're not show...

  • Casual Listener
  • Since updating Spotify, I've noticed that when viewing an Artist's profile it no longer shows Playlists created by members, only an Artist's playlist/s. How would one go about viewing compilations/co...
  • capirossi
  • Casual Listener
  • 382 Views
  • 2 replies
  • 0 likes
  • 382 Views
  • 2 replies
  • 0 likes

Superuser Contribution Joshua Radin presale

Did anyone get the code? I did not, and I listen to him all the time, and I am following him on Spotify. Support said they have no access to the presale codes, and they should go out in an email. Presale already started for Spotify with no email. Is ...

  • Newbie
  • Did anyone get the code? I did not, and I listen to him all the time, and I am following him on Spotify. Support said they have no access to the presale codes, and they should go out in an email. Pre...
  • CarlosE
  • Moderator
  • 399 Views
  • 1 replies
  • 0 likes
  • 399 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sorry I have to ask this.

Seriously what is up with the naming on this album. https://open.spotify.com/album/2WT1pbYjLJciAR26yMebkHIs it really necessary to put remastered twice?

  • Music Fan
  • Seriously what is up with the naming on this album. https://open.spotify.com/album/2WT1pbYjLJciAR26yMebkH Is it really necessary to put remastered twice?
  • Eni
  • Moderator
  • 423 Views
  • 3 replies
  • 0 likes
  • 423 Views
  • 3 replies
  • 0 likes

Superuser Contribution Re-releasing tracks with no interest in keeping the streams

Hi guys,Been looking around your site but I couldn't find an answer to my doubt.Ok, I have recently uploaded a few songs on Spotify through a distributor. The thing is, once they were uploaded I realised I had followed the loudness penalty rules too ...

  • Newbie
  • Hi guys, Been looking around your site but I couldn't find an answer to my doubt. Ok, I have recently uploaded a few songs on Spotify through a distributor. The thing is, once they were uploade...
  • Eni
  • Moderator
  • 401 Views
  • 1 replies
  • 0 likes
  • 401 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify curated playlist is gone

Looking for the Spotify curated playlist call "Cozy Hygge". It had a whole bunch of great Scandinavian music and it seems to have been removed. Anyway to see the tracklist again?

  • Casual Listener
  • Looking for the Spotify curated playlist call "Cozy Hygge". It had a whole bunch of great Scandinavian music and it seems to have been removed. Anyway to see the tracklist again?  
  • Eni
  • Moderator
  • 382 Views
  • 3 replies
  • 0 likes
  • 382 Views
  • 3 replies
  • 0 likes

Superuser Contribution Suggested Podcasts on iOS Home is disturbing me. Please make it stop!

PlanPremiumGermany DeviceiPhone XROperating SystemIOS 14.6 My Question or IssueWhen starting the iOS App of Spotify there is one line of Podcasts right on the front page under the headline "Shows you could like" ("Shows, die dir gefallen könnten"). I...

  • Casual Listener
  • ...ront page under the headline "Shows you could like" ("Shows, die dir gefallen könnten"). I see it every time I open the app. It shows several podcasts I absolutely detest, because of their political content...
  • Ver
  • Spotify Legend
  • 318 Views
  • 2 replies
  • 0 likes
  • 318 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Song/Album Availability in Nigeria

PlanPremiumCountryNigeria My Question or IssueA fair number of songs and albums I listen to (mostly Japanese game OSTs) were made unavailable when I recently changed my Spotify region to Nigeria. I've read through the similar posts on this topic but ...

  • Casual Listener
  • Plan Premium Country Nigeria   My Question or Issue A fair number of songs and albums I listen to (mostly Japanese game OSTs) were made unavailable when I recently changed my Spotify regio...
  • Jeremy
  • Spotify Legend
  • 431 Views
  • 3 replies
  • 0 likes
  • 431 Views
  • 3 replies
  • 0 likes

Superuser Contribution Not Possible to Find Bands With 2 Character Names

PlanPremiumCountryGermanyDeviceSamsung Galaxy S7, PC, SonosOperating SystemAndroid 8, Windows 10 My Question or IssueIt seems to not be possible to find bands with a two character name by that. It's likely that the same happens for songs but I have n...

  • Casual Listener
  • Plan Premium Country Germany Device Samsung Galaxy S7, PC, Sonos Operating System Android 8, Windows 10   My Question or Issue It seems to not be possible to find bands with a two char...
  • Camperr123
  • Casual Listener
  • 671 Views
  • 2 replies
  • 0 likes
  • bug
    Search failure
  • 671 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution [Release Radar][Issue/Suggestion] Spotify doesn't take my choices into account

PlanPremiumCountryFrance DevicePCOperating SystemWindows 10 64bit My Question or IssueHello,I would like to adress issues I'm having with Spotify for a while now ...Release Radar is a playlist I tend to listen to every Friday, to have the latest titl...

  • Casual Listener
  • Plan Premium Country France   Device PC Operating System Windows 10 64bit   My Question or Issue Hello, I would like to adress issues I'm having with Spotify for a while now&nbs...
  • Jeremy
  • Spotify Legend
  • 555 Views
  • 3 replies
  • 0 likes
  • 555 Views
  • 3 replies
  • 0 likes

Glitch Mob

Can we get Seven Nation Army remix by The Glitch Mob added? I really love that song and the BF1 trailer makes me want to listen to it everyday!

  • Newbie
  • Can we get Seven Nation Army remix by The Glitch Mob added? I really love that song and the BF1 trailer makes me want to listen to it everyday!
  • Rocckyman729
  • Newbie
  • 11220 Views
  • 8 replies
  • 28 likes
  • 11220 Views
  • 8 replies
  • 28 likes

Superuser Contribution Problems with SUB-GENRES

My Question or Issue Hey!Context: I'm in modern thrash band called Shrapnel. We sound a bit like Evile, Harlott, and Warbringer etc etcI've been doing a bit of exploring of Spotify analysis sites like everynoise/Choisic/organizeyourmusic, and have no...

  • Music Fan
  • My Question or Issue   Hey! Context: I'm in modern thrash band called Shrapnel. We sound a bit like Evile, Harlott, and Warbringer etc etc I've been doing a bit of exploring of Spotify a...
  • CarlosE
  • Moderator
  • 533 Views
  • 1 replies
  • 0 likes
  • music genre
    Sub-genres
    Thrash Metal
  • 533 Views
  • 1 replies
  • 0 likes

Lack of transparency about weird filtering

Hello, I'd like to ask why BTS songs get filtered by more than 40% while all the other artists songs usually get filtered by 2%? Me as a payer of the platform deserve to know, right? I'm trying to help my favourite artists and Spotify team don't give...

  • Newbie
  • Hello, I'd like to ask why BTS songs get filtered by more than 40% while all the other artists songs usually get filtered by 2%? Me as a payer of the platform deserve to know, right? I'm trying to he...
  • 534 Views
  • 0 replies
  • 17 likes
  • 534 Views
  • 0 replies
  • 17 likes

[Community][Other] Black-Pink constantly high beep sound

There´s a very annoying high beep sound in every single song from Black-Pink. This problem is reported on Reddit since January this year and it´s still not fixed. Sad that i have to switch to YT for listening Black-Pink... Please fix that…

  • Visitor
  • There´s a very annoying high beep sound in every single song from Black-Pink. This problem is reported on Reddit since January this year and it´s still not fixed. Sad that i have to switch to YT for ...
  • Billy-J
  • Spotify Star
  • 354 Views
  • 1 replies
  • 0 likes
  • Other
  • 354 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How to view streams on Chromebook

PlanFreeCountryUSADevicePersonal Acer ChromebookOperating SystemChrome OSMy Question or IssueHow to view streams of a song not in the top 10 of the artist's page on a chromebook?

  • Casual Listener
  • Plan Free Country USA Device Personal Acer Chromebook Operating System Chrome OS My Question or Issue How to view streams of a song not in the top 10 of the artist's page on a chromebook?
  • Eni
  • Moderator
  • 718 Views
  • 1 replies
  • 0 likes
  • 718 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Certain albums unavailable to me (but are available to others)

Hi, I use Spotify Premium from Japan. As the subject states, I am unable to access certain albums (they don't show up on artist's page or in search), but friends on the exact same plan and location are able to listen to them normally. If I try to acc...

  • Casual Listener
  • Hi, I use Spotify Premium from Japan.    As the subject states, I am unable to access certain albums (they don't show up on artist's page or in search), but friends on the exact same plan...
  • Jeremy
  • Spotify Legend
  • 858 Views
  • 6 replies
  • 0 likes
  • 858 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution My releases don't show up on my spotify for artists page

I use distrokid as my distributor.Here is my artist page: https://open.spotify.com/artist/5EVk1DFFYBgzH5EekhZGmj?si=P5P9yBP3RcGXufb6DwfUlQ&dl_branch=1

  • Newbie
  • I use distrokid as my distributor. Here is my artist page: https://open.spotify.com/artist/5EVk1DFFYBgzH5EekhZGmj?si=P5P9yBP3RcGXufb6DwfUlQ&dl_branch=1
  • Julian
  • Moderator
  • 693 Views
  • 1 replies
  • 0 likes
  • 693 Views
  • 1 replies
  • 0 likes

Superuser Contribution Captured tracks change title and artist. Windows 7.

Plan PremiumCountry SwedenDevice PC Operating System Windows 7/64 My Question or IssueI'm going for a trip in area without Internet coverage.Therefore I have a software that captures my songs from Spotify and tags them with artist and title of the so...

  • Newbie
  • Plan Premium Country Sweden Device PC Operating System Windows 7/64   My Question or Issue I'm going for a trip in area without Internet coverage. Therefore I have a software that ...
  • Jeremy
  • Spotify Legend
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Superuser Contribution Train won't play anymore.

PlanPremiumCountry DeviceSamsung GalaxyOperating SystemAndroid My Question or IssueMy songs by Train won't play. Why?

  • Casual Listener
  • Plan Premium Country   Device Samsung Galaxy Operating System Android   My Question or Issue My songs by Train won't play.  Why?
  • CarlosE
  • Moderator
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Superuser Contribution 2020 Wrapped Slideshow

Was the 2020 wrapped slideshow only available for a limited time? I can’t seem to find it I only see the playlists

  • Newbie
  • Was the 2020 wrapped slideshow only available for a limited time? I can’t seem to find it I only see the playlists
  • ZGIRLY62
  • Newbie
  • 13643 Views
  • 3 replies
  • 1 likes
  • 13643 Views
  • 3 replies
  • 1 likes

Podcasts in Russia

Hi!All I could find about this topic was an idea with a status "Closed - Doesn't Meet Requirements" (it's here). And it looks like Russia won't ever get podcasts on Spotify which is really strange. Does anyone know if podcasts will ever be available ...

  • Casual Listener
  • Hi! All I could find about this topic was an idea with a status  "Closed - Doesn't Meet Requirements" (it's here). And it looks like Russia won't ever get podcasts on Spotify which is real...
  • 352 Views
  • 0 replies
  • 0 likes
  • App & Features
  • 352 Views
  • 0 replies
  • 0 likes