I have a Spotify message that keeps popping upon my Mac

[JMR1101]

My Spotify app on my MAC keeps showing me a window telling me, that Spotify wants to make changes on my app, but when I type my usernumber and kode in the window nothing happens, So this window just keeps popping up again and again. I have tried to chance my code, but that doesn´t do any difference. What to do?

[Joan]

Hi @JMR1101,

Thanks for reaching out. Could you please provide us the following:

• Is this on all devices or only on specific one(s)?
• The exact makes, models and OS/Firmware versions of all your affected devices
• The exact Spotify Versions you use.
• When did this start happening?
• Screenshots or a video of the behaviour

With this information, we’d be happy to investigate.

Keep us posted.

[JMR1101]

Hi Joan
Thanks for answering me 🙏😊
I have a MacBook Pro and this window telling me that Spotify want to make changes keeps popping up on my computer continously. See the attached film, where I show you the problem. Hopefully that explains the problem and hopefully you can help.

[JMR1101]

By the way. This is only a problem on my computer, not on my other devices.

[ab100001]

same here.  no answer??

[JMR1101]

Hi Joan
You never returned on this one. I am looking forward to hear from you
Al the best from Jørgen

[Lyubka]

Hey there folks,

Thank you for your replies in this thread and apologies for the delayed response.

Just to be sure we understood you correctly, are you being prompted to enter your MacOS user credentials?

If that's the case, you might need to take a look at this article here for further help.

We'll be on the lookout for your update.