Listen count doesn't update + another bug

[11HJEANNE]

Hey there, yesterday morning I had around 2.6k listens on my lastest release and when I checked later that day it said I had 8 200 listens, but it hadn't updated since even if people listened to it since. And those listens don't show on the website, only on phone app.

Are those 5000 listen real or is it just a bug? I'm confused. 😞

[OneByBoo · Accepted solution]

Hi there @11HJEANNE,

thanks for reaching out about this !

I'd first recommend checking out this artist FAQ page which contains a lot of useful information.

On top of that, due to the fact it might be something worth taking a closer look at, please reach out to Spotify for Artists support team through this contact page.

They'll be able to provide you with the right answer or steps if needed.

Hope this helps.

Good luck 🙂