Lyrics hidden behind control bar after last update

[murilobernardes]

Plan

Premium

Country

Brasil

Device

Lenovo

Operating System

Windows 10,etc.)

My Question or Issue

Lyrics hidden behind control bar after last update

[Jeremy]

Hi there @murilobernardes,

Thank you for your post here in the Community. We're happy to take a closer look into this.

Can you provide us a screen recording or a screenshot so that we can have a closer look directly from your end?

We'll keep an eye out for your reply.

Cheers!

[murilobernardes]

Hi! thanks for replying... evidence attached

[Novy]

Hey @murilobernardes, 

Thanks for getting back to us with this info. 

Just to confirm, is the app maximized or have you resized it? 

Also, could you let us know if you notice any difference after a clean reinstall of the app? This can be helpful to get rid of any cache that might be causing issues. 

Keep us posted.

[murilobernardes]

Hi Novy,

It happens independently of window size, windows app or browser, friends bar activated, maximized or not....

[Novy]

Hi @murilobernardes, 

Thanks for keeping us in the loop.

If possible, could you ask a friend or a family member to log in to their personal account using your device to see if they can replicate this? 

If you don't have another account that you can use at the moment, you can create a new account here for testing purposes. 

Let us know how it goes. 

[murilobernardes]

I created another account, a free one, it only happened on chrome when I changed the size of the window, on the windows program, it didn't happen, but I noticed that the lyrics font size is smaller, maybe because of the publicity banner just below, reducing the space, which also change de size of lyrics square

[Novy]

Hi again @murilobernardes, 

Thanks for your reply. 

Would you mind sending over the exact Spotify version you're currently running? We'll see what we can suggest.

Keep us posted.

[murilobernardes]

Hi Novy, I'm using the 1.1.57.443.ga029a6c4-a

[Eni]

Hey @murilobernardes, 

Thanks for your reply. 

Could you let us know if the issue persists when you log in to your Spotify account on a different PC?

Additionally, would you mind letting us know if you've the downloaded the app from our website or from the Microsoft Store?

We'll be waiting for your reply.

[murilobernardes]

Hi, Eni!

I don't have a different computer, but I've logged off and on several times, it persists..

I downloaded it from your website

[Eni]

Hi there @murilobernardes, 

Thanks for your quick reply. 

In this case, would you mind restarting your PC in Safe mode and reinstall the app again following the steps we've sent you previously? Make sure to download the app this time from the Microsoft Store. 

If this doesn't do the trick, we suggest that you check your firewall and antivirus and make sure Spotify is set as an exception.

Keep us in the loop 🙂