Music Videos don't show

[zzHurrizz_]

Plan

Premium (Duo)

Country

United Kingdom

Device

Samsung Galaxy A33

Operating System

Android 14

My Question or Issue

My family member had Spotify Premium and we were really impressed by the Music Video feature, playing on our TV. So we upgraded to Duo so I could enjoy the same benefits from my device. However, when searching for songs on my device, the results do not show music versions of the song, and there is no option to switch to video. I saw posts from months ago saying this is gradually being rolled out, however the UK was one of the first 11 regions. I understand this has now been rolled out to 70 or 80+ countries, so logically the UK has finished its rollout.

We logged into my family members account on my device and the music videos work. Log back in as my account, and sure enough they do not. See attached screenshot of mine compared to my family members - there is no "video icon" next to the results, but there is on my family members. This is the SOLE reason we upgraded to Duo, I only really have interest with the videos.

Please kindly tell me how to resolve this. I have performed a clean installation of Spotify on my device, and have ruled out the device given logging in with the family members account on my device to test.

[Joan]

Hi there @zzHurrizz_,

Thanks for reaching out. We'll be glad to help with the videos.

We appreciate the detailed info and everything you've tried so far. Can you confirm if the behaviour is the same with your account across all devices and likewise that the other user(s) can access the videos across all devices as well? If that's the case, then it's safe to say that the videos simply aren't available on your account yet. While you are correct that the UK was one of the first markets to get them, we cannot confirm that the rollout is at 100% in any market thus far.

At Spotify, we're often testing new features and improvements, that's why you may have something in the app that other users don't or vice versa, or have a feature to try temporarily. In this case, we suggest to keep the app always updated so you don't miss out on any new features and improvements.

Hope this clears things up. If you need a hand with anything else, the Community is here for you.

[zzHurrizz_]

Thanks for the reply Joan.

It looks like the same thing on a laptop so does look account related rather than device related.

I have tried experimenting a little more. I've found something interesting.

If I search for a song and choose the videos tab at the top, I do see the music videos (see attached screenshot). If I play this, the video does appear on my TV. But if I add a music video to the queue or the playlist, when it plays, it only plays the audio version. There is no option to switch to a video. So it renders playlists and queues pointless and I'd have to choose a new song each time the current one ends.

Any ideas?

Thanks 

[Dessi]

Hey @zzHurrizz_,

Thanks for testing this out!

This really does seem account-related and as @Joan mentioned, music videos are currently still gradually rolling out to Premium users in select markets, so it looks like they aren't available for your account yet. Despite not being able to see them at the moment, rest assured they’re coming your way. 

Hope this clears things up.

[zzHurrizz_]

Thanks for the reply. What % of UK accounts currently have this feature and
what is the timeline for the complete rollout?

Thanks

[Dessi]

Hey @zzHurrizz_,

Thanks for the quick reply!

Unfortunately, we don't have any information to share about this at the moment, but if there are any news on the topic, they will be shared on News & Announcements, such as this one here.

Take care.

[zzHurrizz_]

Thank you for the reply.

I've read and re-read the article you kindly linked and there's nothing to suggest (to me) that it's only available for some users in a launched market, rather it is being rolled out by song, rather than by user.

"How to watch music videos on Spotify: 

We’ll begin to roll out music videos from a select catalog for Premium users in the U.K., Germany, Italy, the Netherlands, Poland, Sweden, Brazil, Colombia, Philippines, Indonesia, and Kenya. 

Premium listeners in those markets can head to their iOS, Android, desktop, or TV device and select the “Switch to Video” toggle for supported music tracks. Then, the music video will start playing from the beginning within the Now Playing view."

Select catalog yes, but not a select number of users.

Additionally the newer article in October 2024 is even more explicit:-

https://newsroom.spotify.com/2024-10-15/music-videos-in-beta-brings-an-improved-viewing-experience-t...

"Want to give it a try? Here’s how it works:

If you’re a Premium subscriber in one of our 97 beta markets, open Spotify on your iOS, Android, desktop, or TV device and tap the “Switch to video” button for music tracks with video. 

The music video will start playing within the Now Playing view, picking up right where you left off."

Note the prerequisite "If you’re a Premium subscriber" which I am.

This suggests something fundamentally wrong with the configuration of my account at the Spotify side?

Thanks

[11345]

Been over a year since this has released and I’m the only one that I know of (and I’ve asked over 200 people) without the feature. I’ve been a premium user since 2017 and it is terrible that they haven’t even resolved this issue. 

I can literally make a new account and the feature is added everytime. Contacted support so many times but they have the same reply’s everytime saying it’s coming but let’s face it it’s not. I hate being lied too. 

Plan

Premium

Country

Australia 

Device

(iPhone 13

Operating System

(iOS 18

[zzHurrizz_]

Please can I have an update, or alternatively provide me details on how to file an official complaint? I'm paying for this feature. Not good enough.

[murilo_h15]

Plan

Premium

Country

Brazil

Device

Samsung Galaxy S23, Dell Desktop

Operating System

Android 14 (app version 9.0.32.624), Windows 10

My Question or Issue

Hi Spotify Team,

I’m writing again because I’ve contacted support twice already regarding the new music video feature. Both times, I was told that "this feature is not available to all users yet" and that I just need to wait. I understand features are rolled out gradually, but I’ve been waiting for weeks with no updates, no estimated timeline, and no meaningful explanation.

I’m a paying Premium Family user, my app is fully updated, and I’ve even tried reinstalling – nothing changes. What’s even more frustrating is that my mother, who is on the exact same Family plan, already has access to the music videos, while I don’t. We live in the same household, use the same plan, and still have completely different access.

At this point, it’s very disappointing to feel left out of a feature that’s been officially announced and already available to others in my own family plan.

Is there any clear criteria for who gets the feature or a timeline for full rollout? I believe users deserve more transparency than “just wait.”

[zzHurrizz_]

Has anyone had any meaningful update to this issue yet? 

Could you also kindly reply if you are someone who didn't used to have videos but it has suddenly started working? (Say, in the last 3 months).

Thanks 

[tjiivkglzu64nhu86nui]

I've been facing this issue lately. When I first saw the music video symbol on a song, I got so excited. Only to be disappointed. When tapped to watch music video, it only shows the canvas and the song, not the video. This is same as generally streaming a song on Spotify. I'm from India, BTW, with Student Premium. It sure is an issue on Spotify's end.

[Boki40]

I also don't have it yet. It's so annoying that everyone else has it in my friends group, but I still don't have access. I'm paying the same money as them for the service...

[Smnn99]

I have a problem with that option, I have Spotify premium for family plan and the other members do see the "play video" option, I tried updating the app, and I even changed my account To another device and nothing. I'd really like to know what to do because I was really intrigued by this new option and would like to use it.

[protocollin]

Plan

Premium (Duo)

Country

United States

Device

iPhone 14pro

Operating System

iOS 18.4

Yeah, I’m in New York and have been a premium customer for years. I don’t have this feature either. Seems to be getting rolled out piecemeal without any rhyme or reason. It would be great if the support page about videos had a notice that not all users have access to this feature. I wonder if you guys just have a huge bug in the system that is preventing existing accounts from receiving the features? I’ve restarted devices, logged in and out multiple times to reset the app, as well as deleting and performing a clean install. Clearly priorities are elsewhere at Spotify HQ.

[zhx1]

I have the same experience and the same conclusion.

Its been over a year of 'roll out' and there is no indication on their site that this is a 'beta' thing - which was the suggestion from support.

Did you have canvas (the looping videos) enabled on your account? Have you always? I never did, and wondered if that option, when set on the 'roll out' precluded my account from getting activated. And now the device don't know how to fix it.

[JessicaDeRien]

I have the same problem, even i talked with spotify but his anwser just was useless :(, i really need this function cause its the only thing that i can have in my job. 

This was the anwer:

         ¨We're always testing potential improvements, so you or someone else may see something new or get a temporarily limited feature in the app.¨

I really hope this problem can be solved in some moment. 

[Aether4]

Plan

Premium

Country

England

Device

iPhone 14 Pro, PC

Operating System

iOS 18.5, Windows 11

My Question or Issue

Hi, 

On both PC and iPhone there are no options for me to switch to video. I think it must be something linked to my account, but the only reason I could find was that it does work as I’m in the incorrect region. I live in England, which is one of the listed countries that video is available to. Can anyone help?

Thanks.

[z4c]

Well, I just got Spotify Premium but when I tried to find the music videos button, I couldn't find it. But then, I asked Spotify support for help in the website and it says the instructions I did. Can someone help me on this?

[willy24289]

• Plan

Premium

Country

Spain

Device

Iphone 16 Pro, iPhone 13, LG TV

Operating System

iOS and LG WebOs 

My Question or Issue

I have several accounts in the family plan and in some I can watch videos and in others not using the same devices. Accounts that allow it are seen on all devices and those that do not allow are not seen on any device.