Music videos not showing... for some reason?

[janm2000]

So, I've got the problem that I can't get my spotify to show me any music videos at all. I'm in a Family Plan (GER) together with my brother and my parents, and all of them can access the music video-feature on their phone (of selected songs which feature it obv.)

First I thought it might be smth. wrong with my Galaxy A52 (even though it has the latest app version and Android 14). So, i tried to access the videos with my account on the following devices: Lenovo Tab M9 (Android 13), Samsung SmartTV (tizenOS), Desktop PC/Laptop (Win10 & Win11, via App and Web-Player) - nothing, I am just not able to watch them, it doesn't even show the little "play" symbol to switch from audio-only to video.

I've disabled everything remotely related to data-saving, double-checked and compared settings between working devices and mine... I don't get it?! I just can assume, it has to be related to my account - which I also don't get; I'm a premium user, other than me all plan members can access the videos, and afaik the feature isn't beta anymore, so 'everyone' should have it?

Am I a second-class citizen to spotify?

[#2]

no me aparecen los videos musicales

no tiene ninguna configuración especial y en ningún dispositivo me aparecen, pero a los del plan familiar si

[daniel2591]

Soy suscriptor premium y no me sale la opción de ver los videos musicales

No me sale la opción en mi celular ni en el xbox, pero si otra cuenta se conecta si le sale la opcion

[#4]

No puedo ver los vídeos, no me permite reproducirlos. Me pueden ayudar para poder ver los videos

[Sellis97]

Plan

Premium Duo

Country

Finland

Device

OnePlus Nord 3

Operating System

Android 14

Issue

I'm the Duo subscription owner and I'm not seeing Spotify music videos on my device or in our Spotify TV app. Spotify versions on all devices are up to date and even reinstalled. My girlfriend on the same subscription has the videos working on her iPhone though. We live in the same house and it works correctly on her phone and in the tv too. The feature should be rolled gradually by countries right?

Could you clarify if the rollout is gradual inside the country, by device or literally by one country at a time? I've heard that other people with Duo subscription have the same problem as me, I'm wondering if the feature is bugged for the subscription owners? Anyways, some clarification is needed or this is a bug.

[Brayanborja82005]

Llevo tiempo paga do Spotify y no me salen los videos

PlPremium

Country

Device

Samsung a25 

Iso iu 6.1

My Question or Issue

[Veetoria]

I used to have two Spotify account, I gave my brother one and kept one for myself, the one I gave out has the video option where I can switch to video when listening to music, now the one I kept for myself doesn't have it , I can't watch videos on it, I can only listen to music and it's so annoying

[janm2000 · Accepted solution]

Friends and folks, Hermanos y hermanas, Genossen;

let's just face it: They f'd us all big time and forgot about us common plebs a long time ago. I've not much hope left, and at this rate we're probably better off with YT premium via a VPN, while gambling our google-accounts.

But hey, since the shareholders are happy, why should they care 'bout the users🕺🚀

[Re-Re]

Hello,

Spotify has suddenly stopped playing the videos. All I see is a black screen, even though the music is playing. I've cleared the cache, uninstalled the app, checked the settings and still couldn't figure out why it stopped working. Please help!

Plan

Family Account 

Country

Germany 

Device

(iPhone 16)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[rebekah00]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

The “Music Videos” feature doesn’t work for me. Does anyone know how I can set this up? (The Canvas function works)

[Wilsiguenza]

Por que a mi no me sale esa opción, ayúdenme por favor, me acabo de unir al plan familiar