My Spotify playlist covers/thumbnails are not showing up

[sonofrageandlove]

Plan

Free

Country

America

Device

Dell laptop

Operating System

Chrome OS

I'm aware of the album covers not showing up on Spotify, but this is different. For me, album covers do show up and are normal. Images that I've set as the thumbnails for playlists are normal. It's just that the playlists that I didn't set thumbnails for are showing the grey box with the music note. Usually the cover is a mash-up of the different album covers that are in the playlist, but it's not showing up anywhere. For context, I only use desktop. Can someone tell me why or help solve?

[Joan]

Hi there @sonofrageandlove,

Thanks for reaching out. We'll be happy to help you freely enjoy all your playlists.

We haven't seen anything similar floating around, so let's try and narrow down a possible root cause. Could you please provide us the following:

• What browser are you using? Consider trying on different ones and in an incognito window as well?
• When did this start happening? Did it work before?
• Does it affect newly created playlists as well? If you haven't tested this, please do so.

With this information, we’d be happy to investigate.

Keep us posted.

[gctyson]

I have had this same issue for several days and have not been able to resolve it. 

[gctyson]

Hi Joan. I have also had this issue for 4-5 days in Chrome. It affects newly created playlists as well. 

[Eni]

Hey there @gctyson, 

Thanks for getting in touch about this here in the Community. 

Could you let us know which troubleshooting steps you've already tried? That way we can avoid repeating any steps. If you haven't checked if the same happens with a different network yet, we'd recommend that you do so. If you've been using WiFi, you can try creating a hotspot on your phone and using that to test this. 

Additionally, make sure to send us all the info @Joan asked for previously. We'll take a closer look.

We'll be waiting for your reply.

[sonofrageandlove]

I'm using chrome, and I don't have other browsers. Also have tried incognito, and it still does the thing. It started happening in I think late April and through May so far. It does affect newly created playlists, and the ones with a thumbnail that I put there myself are normal.

[MihailY]

Hey folks,

Thanks for your reports.

We've forwarded this to our tech team for further review. We'll keep you posted on any updates in this thread.

Cheers,

[akiirui]

I have same issue, devtools shows:

Access to fetch at 'https://mosaic.scdn.co/60/ab67616d00001e02141f3f80e8ad1721000083a9ab67616d00001e026901668f016a5464b3...' from origin 'https://open.spotify.com' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource.

[mooseandstuff]

I'm having the exact same issues, also since later April through to present.

Album artwork appears fine, only custom playlists (without a set image) using the default collage of album artwork from the first 4 tracks in the playlist aren't  appearing. Just a grey square image with a music note appears.

Tried clearing cache and using incognito but the issue persists.

I've noticed that when I click into a playlist that this issue is effecting, a tiny broken image icon flashes at the top left corner of the playlist cover (the grey square with the music icon) for a split second before disappearing 

This issue only impacts the web browser desktop version on Chrome for me, mobile has no problems.

[defiantBlaze]

Same problem here, started in the beginning of May, still happening.

Problem happens on Chrome, Firefox and the Windows desktop app.

It's hard to identify playlists by name only.

I can see my console is returning this error:

```

Failed to load ‘https://mosaic.scdn.co/60/{hash}’. A ServiceWorker passed a promise to FetchEvent.respondWith() that rejected with ‘Error: no-response :: [{"url":"https://mosaic.scdn.co/60/{hash},"error":{}}]’.
```

There's a big ID string in the place of where I wrote {hash}. This error is thrown once per playlist with a blank thumbnail.

[maria_f]

I have the same problem since early May. I use Chrome and Firefox to access the web app. I use a Lenovo (Windows 11) and HP laptop (Windows 10). Please fix this asap.

[Yordan]

Hi everyone,

Could you try the following in Chrome / MS Edge to see if that does the trick:

1. Open the Web Player in your browser and press Ctrl + Shift + I to open the Developer tools.
2. Switch to the "Application" tab.
3. Select "Service workers" from the menu on the left and check Bypass for network.
4. Reload the page.
   
   

Hope this helps! Let us know how it goes 👍

[akiirui]

Yes it works.

[akiirui]

But I need to open DevTools and refresh the page every time I open the browser to get it to work again, so a real fix is ​​still needed.

[MJ06]

It worked, but I have to do it each time I open the web player.

[blabala22]

Plan

Free 

Country

Turkey

Device

PC

Operating System

W10

Problem : 

Web browser spotify, my public playlists have this default cover :

Clearing cookies only works for a few minutes, opening the playlist in incognito has no issue. Anyone else with this problem? How do I fix it? 

[Joan]

Hi there @blabala22,

Thanks for reaching out. We'll be happy to clarify the functionality of the web player.

When you use Spotify in the browser, if a playlists doesn't have a set cover image, it will appear like in your screenshot. If you set an image prior, then perhaps it was automatically removed. If you open the same playlists in the desktop or mobile app, you should instead see the collage of four album covers as per usual.

Hope this clears things up.

[blabala22]

I didn't set an image prior. This happened to all my playlists. I don't ever add an image to my playlists myself. And like I said, problem dissapears when I clear cookies or I open the page in incognito.

[MSebring]

1. If you clear your cache, it works.
    Until you get out of Spotify and get back in again. Then it's broken again.
2. If you use Developer tools, select Service Workers, check Bypass for network, and reload, it works.
    (This causes you to bypass the data in the cache and reload it from the internet.)
    Until you get out of Spotify and get back in again. Then it's broken again.

What these prove is that the data being written to the cache by the Spotify Web Player is corrupted,
and that is what's causing the problem.

[chernaya-vdova]

I first discovered this problem after clearing my browser cache / history, and I thought it was that that caused the problem. But when I opened spotify web player in another browser, I realized the problem was on spotify's end. It's rather frustrating 😞

Auto-generated playlist covers work just fine on the mobile and desktop apps, as other users have mentioned. This has also been going on for a couple of months for me, just as other users have found.