Podcast not available - only for my Profile

[Huebi66]

Plan

Premium Family

Country

Germany

Device

Android, Desktop-App & Webplayer

Operating System

Android, Windows 10

My Question or Issue

When I'm searching for the Podacst "Quality time mit Riccardo & Anke", without being logged in (e.g. in the WebBrowser - Win10), spotify finds it and I can listen to it (with commercials).
When I'm logged in, I can't search for the Podacst. When I directly add the adress, spotify tells me "Seite wurde nicht gefunden" (page not found). It seems like the podcast is on a kind of personal "blacklist".

It's the same on Android, in the Desktop-App or in the Webbrowser - so it must be something wrong with my account. All of my family members get this podcast.

Maybe there is more content, I can't get, without knowing this?

Greez, Armin

[qnaf]

I have the same issue but with a different podcast. Here is my thread. No solution yet. 

Different songs/podcasts on different devices - The Spotify Community

https://community.spotify.com/t5/Android/Different-songs-podcasts-on-different-devices/m-p/5523016#M...

[Dian]

Hey @Huebi66 ,

Thanks for posting in the Community.

Could you share a direct link to the podcast? Once we have it we can relay the info to the respective team for further review.

@qnaf Let's keep the investigation for your case in the thread you've linked. We've requested additional info there.

Keep us posted,

Cheers!

[darkwerks]

I've got the same problem, even search can't find it

Not on iphone, windows app nor windows browser

[darkwerks]

https://open.spotify.com/show/4j2PDeDcI7VHYAFoPVZZqvhttps://community.spotify.com/t5/Content-Questio...

here's the link

[Huebi66]

Hello @Dian and thanks for the reply.

The link to this podcast is:

https://open.spotify.com/show/4j2PDeDcI7VHYAFoPVZZqv

In the meantime I have used a free account from my family subscription to create another profile to listen to the podcast. Everything works fine here.

Thanks for the support.
Greez, Armin

[Huebi66]

Here is the link angain:

https://open.spotify.com/show/4j2PDeDcI7VHYAFoPVZZqv 

[Eni]

Hey folks, 

Thanks for sending us this info. 

Could you share your Spotify username of the account you're not seeing the podcast on in a DM? We'll pass this info on to the right team.

We'll be on the lookout.

[qnaf]

Hello, my accountname is **** @Eni

[darkwerks]

It works now for me.

[Huebi66]

Yes! It works now!
Thanks @eni! 👍

Greez, Armin

[AlejaR]

Hey folks,

Thanks for your replies and for the info shared.

@Huebi66, @darkwerks, we really appreciate you keeping us posted about this inconvenience. We’re happy to know everything is working as it should.

@qnaf, we've gone ahead and edited your post, since it contained personal info. Keep in mind this is a public space, so, to maintain your personal data secure, we've deleted the username you kindly sent us.

It's better to avoid posting in more than one thread, so we can help you smoothly and quickly to resolve your inconvenience. We noticed you got a response on the other thread you've created, so we'd recommend following the instructions you received there.

If anything else comes up, the Community will always be here for you.
 

Take care!