Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


Spotify Alexa plays wrong playlists

Spotify Alexa plays wrong playlists

This skill worked for 2 years and now just stopped; now it keeps playing random playlists when I ask it to play mine.


Things I've tried:

1. Turning skill on and off.

2. Disconnecting my account and reconneting.

3. Renaming the playlists to simpler strings.

4. Adding the MY prefix FROM SPOTIFY suffix.

5. Clearing app cache, and de and re-registering my devices


My specs:

1. US Premium user

2. Devices include: 4 echos snd my android phone. 



3 Replies

Hey @nysteve,


Thanks for the post.


Can you check if there are any pending firmware updates for the Echo devices and let those run?


Let us know how you get on.

Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Nothing pending; solution would be to narrow the scope of search to ONLY playlists created by the user asking when the term MY is uttered.

Hey @nysteve,


Thanks for getting back to us.


Just to confirm, does everything work as expected when you use the Connect feature instead of voice commands?


On another note, could you let us know the exact make/model, operating system and Spotify version of your phone?

Keep us posted.

Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp

Suggested posts