Why is canvas feature gone?

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Why is canvas feature gone?

ugnekry
Newbie

Plan

Premium

Country

Lithuania

 

Device

(iPhone 11)

Operating System

(iOS 14.5.1)

 

My Question or Issue:

 

In other topics I learnt that Canvas feature is gone for some people for no reason and the only solution is to create new account.

 

Why is this not looked into and fixed?

 

I had the same account for a few years, I have quite a few playlists, I always look forward to Year in Music so no, I don't want to create a new account for those reasons.

 

And yes, Canvas is not a feature that is super important, I can live without it, but it just concerns me that for some reason I can not use a simple yet pleasant feature like that.

 

1 Reply

Mihail
Moderator
Moderator

Hey @ugnekry,

 

Thanks for reaching out and welcome to the Community.

 

Even though we aren't able to provide an exact timeframe for a fix, the relevant team is looking into possible solutions to this. We also recommend that you vote for the Ongoing Issue here if you haven't already. You can also follow the steps provided under Status Update.    

 

It'll also be useful to Subscribe via the three-dots menu in the top right corner next to the title. That'll make sure you stay up to date with any relevant updates about this. We'll be sure to keep you updated with any news on the matter there.

 

Hope this is helpful and don't hesitate to let us know if you have any further questions!

 

MihailModerator
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“Music is a language that doesn’t speak in particular words. It speaks in emotions, and if it’s in the bones, it’s in the bones.” - Keith Richards
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