Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Content Questions

Start a topic

Forum Posts

New Feature To Try On Desktop: Quick Search Shortcuts

Hey folks, The Spotify team is always working to make the software as simple as possible for everyone to use, and for those of you who like to save a bit of time by using keyboard shortcuts, there's a very convenient trick that you may not have notic...

dinomight_0-1661880282065.jpeg
  • Spotify Star
  • Spotify Star
  • fumikimkim
  • Roadie
  • 55420 Views
  • 46 replies
  • 105 likes
  • 55420 Views
  • 46 replies
  • 105 likes

New Home Feed Interface?

Sorry but this new "tiktok-like" interface is so ugly. Spotify needs to realise that a familiar design on one app absolutely doesn't work for others. It doesn't "promote discovery" and honestly just makes me feel less inclined to scroll through hundr...

  • Visitor
  • nin302
  • Regular
  • 257550 Views
  • 2353 replies
  • 1910 likes
  • 257550 Views
  • 2353 replies
  • 1910 likes

Where do I submit mislabeled artists/songs?

I understand that you may not control the metadata for your content, however when a customer identifies incorrect content, Spotify should endeavour to report the information" to their supplier/labels. Incidents of this sort could potentially impact m...

  • Regular
  • I understand that you may not control the metadata for your content, however when a customer identifies incorrect content, Spotify should endeavour to report the information" to their supplier/l...
  • OneByBoo
  • Roadie
  • 319 Views
  • 1 replies
  • 0 likes
  • 319 Views
  • 1 replies
  • 0 likes

Add Songs

can u add Christmas Vacation by Mavis Staples it’s one of my favorite christmas songs

  • Casual Listener
  • can u add Christmas Vacation by Mavis Staples it’s one of my favorite christmas songs
  • OneByBoo
  • Roadie
  • 352 Views
  • 1 replies
  • 0 likes
  • 352 Views
  • 1 replies
  • 0 likes

Help me find this song please?

https://www.instagram.com/p/BR9ENQ5B_vP/?taken-by=camhugss Copy and watch the link video on Instagram, anybody be able to recognise that house song please? been looking for over a year HELP ME PLEASE

  • Newbie
  • https://www.instagram.com/p/BR9ENQ5B_vP/?taken-by=camhugss   Copy and watch the link video on Instagram, anybody be able to recognise that house song please? been looking for over a year 😞 HE...
  • cuepoints
  • Gig Goer
  • 344 Views
  • 1 replies
  • 0 likes
  • 344 Views
  • 1 replies
  • 0 likes

Why do you remove songs you have the rights to? The Cure?

why have you removed The Cure "Killing An Arab" probably one of my favorite The Cure songs? also you used to have Peste Noir, Grand Belial's Key and other black metal bands but have removed them. I've been a premium Spotify customer for 7 years now a...

  • Casual Listener
  • why have you removed The Cure "Killing An Arab" probably one of my favorite The Cure songs? also you used to have Peste Noir, Grand Belial's Key and other black metal bands but have removed them. I'v...
  • cuepoints
  • Gig Goer
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Top Genre 2018

What was your top genre 2018 from Spotify Wrapped?

  • Composer
  • What was your top genre 2018 from Spotify Wrapped?
  • Anna43
  • Regular
  • 4119 Views
  • 5 replies
  • 0 likes
  • 4119 Views
  • 5 replies
  • 0 likes

Top Artists 2018

Who was your top artist of 2018 from Spotify Wrapped?

  • Composer
  • Who was your top artist of 2018 from Spotify Wrapped?
  • LaloPech
  • Songwriter
  • 3687 Views
  • 7 replies
  • 3 likes
  • 3687 Views
  • 7 replies
  • 3 likes

UNDERSTANDING EDITORIAL PLAYLISTS - MORE INFORMATION.

Hey everyone, on my Spotify for artists account it says I am featured in an editorial playlist. However, there’s no date under “first added” but somehow we have listeners and streams but I can’t find our song in the playlist? PLZ HELP!!!!

  • Newbie
  • Hey everyone, on my Spotify for artists account it says I am featured in an editorial playlist. However, there’s no date under “first added” but somehow we have listeners and streams but I can’t find...
  • LaloPech
  • Songwriter
  • 638 Views
  • 1 replies
  • 0 likes
  • 638 Views
  • 1 replies
  • 0 likes

Black Sabbath - The End Live Album removed

The content from of the album has been removed with only 3 songs left

  • Newbie
  • The content from of the album has been removed with only 3 songs left
  • Jose_M
  • Spotify Star
  • 910 Views
  • 1 replies
  • 0 likes
  • 910 Views
  • 1 replies
  • 0 likes

Spotify is a ghost!

So, basically I have a samsung s8+ and spotify always glitches out... Always... I would be listening to music and I would go to pause the song, but nothing is there. It's like spotify is a ghost and it's just playing in the background. Like the spoti...

  • Newbie
  • So, basically I have a samsung s8+ and spotify always glitches out... Always... I would be listening to music and I would go to pause the song, but nothing is there. It's like spotify is a ghost and ...
  • Theolex
  • Music Fan
  • 504 Views
  • 2 replies
  • 0 likes
  • 504 Views
  • 2 replies
  • 0 likes

More Classic Music

This isn't a question, as much it is a comment. Although Spotify's algorithm system works perfect for me. Interms of playlist, I really do think that spotify neglects the classi music category. We sooooooo lack music culture nowadays, it it would rea...

  • Visitor
  • This isn't a question, as much it is a comment. Although Spotify's algorithm system works perfect for me. Interms of playlist, I really do think that spotify neglects the classi music category. We so...
  • Jose_M
  • Spotify Star
  • 832 Views
  • 5 replies
  • 3 likes
  • back in the day
    Classic Music
    Greatest Hits
    Old School Music
    The Best Of
  • 832 Views
  • 5 replies
  • 3 likes

Skip acoustic music

Hi. My fiancé and I listen to a lot of soft music eg. as wake up alarms. We do, however, not appreciate all the acoustic versions that are floating around. Is there any way to have Spotify skip acoustic versions in general?

  • Regular
  • Hi. My fiancé and I listen to a lot of soft music eg. as wake up alarms. We do, however, not appreciate all the acoustic versions that are floating around. Is there any way to have Spotify skip acous...
  • Theolex
  • Music Fan
  • 381 Views
  • 1 replies
  • 0 likes
  • 381 Views
  • 1 replies
  • 0 likes

Can’t post in music exchange

It kept on saying “must include spotify url/link”

  • Casual Listener
  • It kept on saying “must include spotify url/link”
  • jaiwareham
  • Composer
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Solved!! Playlist recomendations only show Australian music.

If a playlist has any Australian music in it, the recommendations at the bottom of the page only shows Australian music. I can fix this by copying the playlist, and in the copy deleting all music from Australia. But this is a pain. Can anyone help?

  • Casual Listener
  • If a playlist has any Australian music in it, the recommendations at the bottom of the page only shows Australian music. I can fix this by copying the playlist, and in the copy deleting all musi...
  • supergirl558824
  • Music Fan
  • 408 Views
  • 1 replies
  • 0 likes
  • 408 Views
  • 1 replies
  • 0 likes

Your TOP songs 2018

Hey, I just browsed my Top songs 2018 and much to my surprise I can see that most of the songs are not even on any of my lists. Some of them I don't even know at all.. All the other TOP year lists were on point, while this one seems to be a bug of so...

  • Regular
  • Hey,   I just browsed my Top songs 2018 and much to my surprise I can see that most of the songs are not even on any of my lists. Some of them I don't even know at all.. All the othe...
  • karolya
  • Regular
  • 672 Views
  • 4 replies
  • 1 likes
  • Other
  • 672 Views
  • 4 replies
  • 1 likes

Logic procedure behind Tastebrakers and suggestions?

Does anyone know how that list is being made up? 80% of songs in my list are spot on.These suggestions are 1000 times better than those personalized google adds.

  • Regular
  • Does anyone know how that list is being made up? 80% of songs in my list are spot on. These suggestions are 1000 times better than those personalized google adds. 😉
  • jakoblee
  • Casual Listener
  • 1039 Views
  • 2 replies
  • 1 likes
  • 1039 Views
  • 2 replies
  • 1 likes

Solved!! my user name (numbers) showing instead of my name

hi! my user name-ID (numbers) showing instead of my name, and I searched and read contents about similar issue, that they say "log in with fb", I guess I log out fb somehow so I log out-in with fb, even a deleted spotify from fb's device, and it stil...

  • Music Fan
  • hi! my user name-ID (numbers) showing instead of my name, and I searched and read contents about similar issue, that they say "log in with fb", I guess I log out fb somehow so I log out-in w...
  • Jose_M
  • Spotify Star
  • 6804 Views
  • 11 replies
  • 1 likes
  • 6804 Views
  • 11 replies
  • 1 likes

Scafell Pike

HelloAnyone who knows something about this group? Scafell Pikewith album: United States of JapanWith kind regards,Rolf

  • Newbie
  • Hello Anyone who knows something about this group? Scafell Pike with album: United States of Japan With kind regards, Rolf
  • kangsuh
  • Casual Listener
  • 345 Views
  • 1 replies
  • 0 likes
  • 345 Views
  • 1 replies
  • 0 likes

Gerry Cinnamon, Lullaby

Anyone know why this track has been changed on spotify, it used to start with a voice talking but that seems to have been removed and replaced with just the instruments playing. cheers

  • Newbie
  • Anyone know why this track has been changed on spotify, it used to start with a voice talking but that seems to have been removed and replaced with just the instruments playing. cheers
  • Wilson9745
  • Newbie
  • 1905 Views
  • 2 replies
  • 0 likes
  • 1905 Views
  • 2 replies
  • 0 likes

Spotify Wrapped

What is your favorite thing you found out from Spotify Wrapped? 

  • Composer
  • What is your favorite thing you found out from Spotify Wrapped? 
  • cteffteff
  • Composer
  • 1225 Views
  • 2 replies
  • 0 likes
  • Spotify Wrapped
  • 1225 Views
  • 2 replies
  • 0 likes