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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Forum Posts

New Feature To Try On Desktop: Quick Search Shortcuts

Hey folks, The Spotify team is always working to make the software as simple as possible for everyone to use, and for those of you who like to save a bit of time by using keyboard shortcuts, there's a very convenient trick that you may not have notic...

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  • Spotify Star
  • Spotify Star
  • fumikimkim
  • Roadie
  • 57856 Views
  • 46 replies
  • 105 likes
  • 57856 Views
  • 46 replies
  • 105 likes

New Home Feed Interface?

Sorry but this new "tiktok-like" interface is so ugly. Spotify needs to realise that a familiar design on one app absolutely doesn't work for others. It doesn't "promote discovery" and honestly just makes me feel less inclined to scroll through hundr...

  • Visitor
  • nin302
  • Regular
  • 270704 Views
  • 2353 replies
  • 1920 likes
  • 270704 Views
  • 2353 replies
  • 1920 likes

Solved!! Customer Service

So I sent spotify an email regarding an album with the wrong information (specifically, it was listed in the wrong year). However, instead of responding with a fix, Spotify sent a generic email telling me to go on their FAQ page or twitter page. Than...

Screen Shot 2016-03-28 at 4.20.29 AM.png
  • Regular
  • So I sent spotify an email regarding an album with the wrong information (specifically, it was listed in the wrong year). However, instead of responding with a fix, Spotify sent a generic email telli...
  • MattSuda
  • Spotify Star
  • 439 Views
  • 1 replies
  • 0 likes
  • 439 Views
  • 1 replies
  • 0 likes

music add request

Please add the song Ganpat by Mika Singh to spotify

  • Newbie
  • Please add the song Ganpat by Mika Singh to spotify
  • Soundofus
  • Spotify Star
  • 276 Views
  • 2 replies
  • 1 likes
  • 276 Views
  • 2 replies
  • 1 likes

Quality of the following song: Bang my head (ft. Sia & Fetty Wap) poor

Considering the popular nature of the above captioned song - it is completely frustrating to have to listen to a sub par version of the song on Spotify (when all my other songs are crystal clear) - not to mention that it 4/5 times just randomly stops...

  • Newbie
  • Considering the popular nature of the above captioned song - it is completely frustrating to have to listen to a sub par version of the song on Spotify (when all my other songs are crystal clear) - n...
  • 408 Views
  • 0 replies
  • 0 likes
  • 408 Views
  • 0 replies
  • 0 likes

Soundtrack radio/genre

Hi, simple question, I have not seen a OST genre in Spotify, at least in the PC client. I tried searching genre:OST genre:sountrack genre:films but nothing came up. Does anyone know if that category exists in Spotify, and how to reach it? Thanks!

  • Regular
  • Hi, simple question, I have not seen a OST genre in Spotify, at least in the PC client. I tried searching genre:OST genre:sountrack genre:films but nothing came up. Does anyone know if that category ...
  • user-removed
  • Not applicable
  • 293 Views
  • 5 replies
  • 1 likes
  • 293 Views
  • 5 replies
  • 1 likes

Solved!! Wrong album information

Everytime I try to report an album with the wrong information, spotify just keeps replying with a generic email (attached below). How else can I report these types of bugs then?

Screen Shot 2016-03-28 at 3.47.37 PM.png
  • Regular
  • Everytime I try to report an album with the wrong information, spotify just keeps replying with a generic email (attached below). How else can I report these types of bugs then?
  • Maxim
  • Spotify Star
  • 494 Views
  • 3 replies
  • 0 likes
  • 494 Views
  • 3 replies
  • 0 likes

Duplicate artist (Kino + Кино)

Hi,These 2 artists:https://open.spotify.com/artist/4NdNgVunt8RqVQUzWFh6cBandhttps://open.spotify.com/artist/2jkl2xJVm71azWAgZKyf42are in fact the same Soviet band, just one has its name written with latin letters. Also the latin one has song names tr...

  • Casual Listener
  • Hi, These 2 artists: https://open.spotify.com/artist/4NdNgVunt8RqVQUzWFh6cB and https://open.spotify.com/artist/2jkl2xJVm71azWAgZKyf42 are in fact the same Soviet band, just one has its name wri...
  • AK28
  • Casual Listener
  • 573 Views
  • 2 replies
  • 0 likes
  • 573 Views
  • 2 replies
  • 0 likes

Song that I want

I would like to have Pajarito del Amor whit Carla Morrison, someone has it?

  • Visitor
  • I would like to have Pajarito del Amor whit Carla Morrison, someone has it?
  • user-removed
  • Not applicable
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Solved!! How do I report an album being under the wrong artist?

So I came across a band, the first album they have on spotify is a jazz album, the band is a thrash metal band. I can see the confusion, but I'm sure it needs sorting.

  • Newbie
  • So I came across a band, the first album they have on spotify is a jazz album, the band is a thrash metal band. I can see the confusion, but I'm sure it needs sorting.
  • saved
  • Roadie
  • 611 Views
  • 3 replies
  • 0 likes
  • 611 Views
  • 3 replies
  • 0 likes

missing songs

I figured out that the album "Narrenkönig" from artist "Schandmaul" does not work in the spotify desktop client. I have premium and can find the album and tracks but it says "Song not available. When the data is on your computer you can import it." a...

  • Casual Listener
  • I figured out that the album "Narrenkönig" from artist "Schandmaul" does not work in the spotify desktop client. I have premium and can find the album and tracks but it says "Song not available. When...
  • mjg9770
  • Casual Listener
  • 729 Views
  • 2 replies
  • 0 likes
  • Desktop
    desktop app
    desktop client
    desktop version
    missing album
    missing songs
    Missing Track
    Narrenkönig
    Schandmaul
  • 729 Views
  • 2 replies
  • 0 likes

More Logic

Spotify should put on 5am by Logic and a few of his eariler albums/songs. Thanks

  • Newbie
  • Spotify should put on 5am by Logic and a few of his eariler albums/songs. Thanks
  • Maxim
  • Spotify Star
  • 385 Views
  • 1 replies
  • 0 likes
  • Logic(best rapper)
  • 385 Views
  • 1 replies
  • 0 likes

Why Doesn't Spotify have Radiohead's "In Rainbows"?

I just always found it strange that Spotify has every other Radiohead album except for In Rainbows. I would assume that if the artist didn't want their music on Spotify, they wouldn't let them have any of it. It's strange to me that only one album is...

  • Newbie
  • I just always found it strange that Spotify has every other Radiohead album except for In Rainbows. I would assume that if the artist didn't want their music on Spotify, they wouldn't let them have a...
  • Soundofus
  • Spotify Star
  • 1316 Views
  • 4 replies
  • 0 likes
  • Alternative
    artist
    Band
    music
    Other
  • 1316 Views
  • 4 replies
  • 0 likes

Music

Hey can you guys add (panda spanish version)

  • Newbie
  • Hey can you guys add (panda spanish version)
  • user-removed
  • Not applicable
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

Three Days Grace

I'm currently wondering why every album by Three Days Grace is on Spotify except the 'Life Starts Now' record. How can that be???

  • Casual Listener
  • I'm currently wondering why every album by Three Days Grace is on Spotify except the 'Life Starts Now' record. How can that be???
  • user-removed
  • Not applicable
  • 555 Views
  • 3 replies
  • 0 likes
  • 555 Views
  • 3 replies
  • 0 likes

I DONT APPRECIATE MARIJUANA ADS!

HOW IN THE WORLD DID YOU GET MY BROWSER HISTORY???I DONT THINK YOU SEND MY GRANDMA ADS FOR WEED SEEDLINGS! DONT YOU KNOW ANY LIMITS?I WANT A **bleep**ING ANSWER!

  • Newbie
  • HOW IN THE WORLD DID YOU GET MY BROWSER HISTORY??? I DONT THINK YOU SEND MY GRANDMA ADS FOR WEED SEEDLINGS! DONT YOU KNOW ANY LIMITS? I WANT A **bleep**ING ANSWER!
  • user-removed
  • Not applicable
  • 343 Views
  • 2 replies
  • 0 likes
  • 343 Views
  • 2 replies
  • 0 likes

Missing DJ continues mixes 99% of the time.

I am finding that spotify is getting worst when it's coming to electronic music.You get most of the tracks, but never the continues mixes that should be included in the albums, compared to google music and apple music. Don't you guys pay the same to ...

  • Casual Listener
  • I am finding that spotify is getting worst when it's coming to electronic music.You get most of the tracks, but never the continues mixes that should be included in the albums, compared to google mus...
  • 157 Views
  • 0 replies
  • 0 likes
  • 157 Views
  • 0 replies
  • 0 likes

Alternative Mood is now just Indie!

Hi everyone, I just realized they have removed Alt, fromt the Indie/alt mood. Please please make Alt its own mood. I do not like a lot of the Indie playlists, and rely on the relativly few Alt playlists for my music inspiration. It would also be nice...

  • Newbie
  • Hi everyone,   I just realized they have removed Alt, fromt the Indie/alt mood. Please please make Alt its own mood. I do not like a lot of the Indie playlists, and rely on the relativly few A...
  • Shake-a-Hoof
  • Roadie
  • 392 Views
  • 1 replies
  • 0 likes
  • 392 Views
  • 1 replies
  • 0 likes

Solved!! Why this playlist is unavailable and when it'll be available again

I've been looking for this playlist for a while now, and I finally found it, but it seems to be unavailable. I was wondering if someone knew why, and what alternatives I had, because I can't find these songs anywhere else as part of any other album o...

  • Newbie
  • I've been looking for this playlist for a while now, and I finally found it, but it seems to be unavailable. I was wondering if someone knew why, and what alternatives I had, because I can't find the...
  • Soundofus
  • Spotify Star
  • 1818 Views
  • 1 replies
  • 0 likes
  • 1818 Views
  • 1 replies
  • 0 likes

Solved!! Explicit songs? How do I know?

I recently moved to IOS from Android, how do I know what songs are explicit? I like to make playlists for work. When I was using android I was able to see next to the title it would say "explicit"

  • Newbie
  • I recently moved to IOS from Android, how do I know what songs are explicit? I like to make playlists for work. When I was using android I was able to see next to the title it would say "explicit"
  • Maxim
  • Spotify Star
  • 2796 Views
  • 1 replies
  • 0 likes
  • 2796 Views
  • 1 replies
  • 0 likes

Abigor's one album plays completely different music

I mean this one https://open.spotify.com/album/32XrJ8Pt86Nzbzg5bWwVe4I have no idea what artist it plays but it is not the same bandHere are links to yt to compare:https://www.youtube.com/watch?v=RcOCXuHsg0khttps://www.youtube.com/watch?v=AlAHiyGN-l8

  • Visitor
  • I mean this one https://open.spotify.com/album/32XrJ8Pt86Nzbzg5bWwVe4 I have no idea what artist it plays but it is not the same band Here are links to yt to compare: https://www.youtube....
  • user-removed
  • Not applicable
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Kai (Alessia De Gasperis Brigante)

Kai's profile is linked to the korean singer Kai. I think she doesn't have her own, this could be the cause of the mixed tracks.

  • Newbie
  • Kai's profile is linked to the korean singer Kai.   I think she doesn't have her own, this could be the cause of the mixed tracks.
  • user-removed
  • Not applicable
  • 945 Views
  • 1 replies
  • 0 likes
  • 945 Views
  • 1 replies
  • 0 likes