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Forum Posts

New Feature To Try On Desktop: Quick Search Shortcuts

Hey folks, The Spotify team is always working to make the software as simple as possible for everyone to use, and for those of you who like to save a bit of time by using keyboard shortcuts, there's a very convenient trick that you may not have notic...

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  • Spotify Star
  • Spotify Star
  • fumikimkim
  • Roadie
  • 55423 Views
  • 46 replies
  • 105 likes
  • 55423 Views
  • 46 replies
  • 105 likes

New Home Feed Interface?

Sorry but this new "tiktok-like" interface is so ugly. Spotify needs to realise that a familiar design on one app absolutely doesn't work for others. It doesn't "promote discovery" and honestly just makes me feel less inclined to scroll through hundr...

  • Visitor
  • nin302
  • Regular
  • 257556 Views
  • 2353 replies
  • 1910 likes
  • 257556 Views
  • 2353 replies
  • 1910 likes

Can't find these songs on Spotify

Hi people!There are some songs and albums that I personally like that I can't find on Spotify at the moment. It would be perfect if they could be added! Songs:Rage your dream - M.O.V.E.乌兰巴托的夜(Ulanbator Nights) - 谭维维九儿 - 谭晶只要有你 - 孙楠/那英天地都在我心中 - 秋野笑傲江湖...

  • Newbie
  • Hi people! There are some songs and albums that I personally like that I can't find on Spotify at the moment. It would be perfect if they could be added!   Songs: Rage your dream - M.O.V.E. ...
  • Maxim
  • Spotify Star
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cómo puedo desactivar el modo aleatorio en Spotify

En Spotify, en la sección de ajustes no me aparece nada sobre desactivar en modo aleatorio, muchas personas dicen que debería estar un botón con el icono de aleatorio cuando estoy escuchando una canción, pero a mí no me aparece

  • Visitor
  • En Spotify, en la sección de ajustes no me aparece nada sobre desactivar en modo aleatorio, muchas personas dicen que debería estar un botón con el icono de aleatorio cuando estoy escuchando una canc...
  • Dian
  • Spotify Legend
  • 1374 Views
  • 3 replies
  • 1 likes
  • 1374 Views
  • 3 replies
  • 1 likes

Superuser Contribution ??? ANYONE? Where/ how to find new releases / albums ???

Please help,I didn´t find any satisfying answers.How can I find new releases by date and category? I do not want to use "my" release radar...I want to find new stuff by release.Just like walking into the record store each month and check new albums. ...

  • Casual Listener
  • Please help, I didn´t find any satisfying answers. How can I find new releases by date and category?   I do not want to use "my" release radar... I want to find new stuff by release. Just ...
  • Eni
  • Moderator
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

Superuser Contribution Party and**bleep** gone?

Why is party and**bleep** by notorious gone on Spotify? I am located in Sweden but it seems to be more people than me that can’t play it.

  • Visitor
  • Why is party and**bleep** by notorious gone on Spotify?   I am located in Sweden but it seems to be more people than me that can’t play it.   
  • geovanebento
  • Roadie
  • 184 Views
  • 2 replies
  • 0 likes
  • 184 Views
  • 2 replies
  • 0 likes

Prince of Egypt Soundtrack unavailable? Visible but I can’t play any songs

I can see the Prince of Egypt original movie soundtrack, save it and all, but I can’t play a single song except ‘River Lullaby’ by Amy Grant - what’s happening?

  • Visitor
  • I can see the Prince of Egypt original movie soundtrack, save it and all, but I can’t play a single song except ‘River Lullaby’ by Amy Grant - what’s happening?
  • geovanebento
  • Roadie
  • 766 Views
  • 1 replies
  • 1 likes
  • 766 Views
  • 1 replies
  • 1 likes

Superuser Contribution Songs not downloading

PlanPremiumCountryUSDeviceiPhone 14Operating SystemiOS 16.3.1 My Question or IssueSongs won’t download and even when I’m on WiFi the red download thing pops up randomly. I have storage on my phone, I deleted and offloaded the app and reinstalled it b...

  • Newbie
  • Plan Premium Country US Device iPhone 14 Operating System iOS 16.3.1   My Question or Issue Songs won’t download and even when I’m on WiFi the red download thing pops up randomly. &nbs...
  • AlejaR
  • Moderator
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Global/Regional Charts

Hey there! I have some questions about how streams are calculated for Global Charts, such as: - The streams that are counted in the Global Charts, but do not belong to as especific territory/region (the surplus, after we add the regional ones) are on...

  • Casual Listener
  • Hey there!   I have some questions about how streams are calculated for Global Charts, such as:   - The streams that are counted in the Global Charts, but do not belong to as especific ...
  • Ba_GBS
  • Casual Listener
  • 849 Views
  • 2 replies
  • 0 likes
  • global charts
    Regional Charts
    Spotify Charts
    Streams
  • 849 Views
  • 2 replies
  • 0 likes

Superuser Contribution [Desktop][Playlists] feedback bug

hi there, I am reaching out about the feedback option next to songs and release radar suggestions. I continually press "hide this song," and ironically, the SAME tracks appear every week on my release radar. the current algorithm or setting does not ...

  • Casual Listener
  • hi there,   I am reaching out about the feedback option next to songs and release radar suggestions. I continually press "hide this song," and ironically, the SAME tracks appear every week on ...
  • chloemiu
  • Casual Listener
  • 640 Views
  • 4 replies
  • 1 likes
  • Desktop
    Playlists
  • 640 Views
  • 4 replies
  • 1 likes

Superuser Contribution Spotify keeps recommending german songs to me and it keeps getting worse.

It has been going on for years. I've never listened german music, not that I hate it but I don't understand it and Spotify keeps recommending it to me for some reason and I don't know why and it keeps getting worse, like every 3rd song today. In year...

  • Visitor
  • It has been going on for years. I've never listened german music, not that I hate it but I don't understand it and Spotify keeps recommending it to me for some reason and I don't know why and it keep...
  • Alex
  • Spotify Legend
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Superuser Contribution can’t play one specific artist

PlanPremiumCountryUnited StatesDevice(iphone 12)Operating System(iOS 10) My Question or IssueI used to be able to play one artist when i only wanted to listen to their songs but now as of yesterday it will play one song by them and then play songs th...

  • Visitor
  • Plan Premium Country United States Device (iphone 12) Operating System (iOS 10)   My Question or Issue I used to be able to play one artist when i only wanted to listen to their songs ...
  • OscarDC
  • Moderator
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Superuser Contribution Visual Issue

PlanPremiumCountryUK DeviceSamsung A53, HP laptopOperating SystemAndriod 12, Windows 10 My Question or Issue Whenever I play a song, about 10 seconds in, the lyrics and the time bar at the bottom will skip back by about 2/3 seconds and will remain ou...

  • Casual Listener
  • Plan Premium Country UK   Device Samsung A53, HP laptop Operating System Andriod 12, Windows 10   My Question or Issue   Whenever I play a song, about 10 secon...
  • AlejaR
  • Moderator
  • 286 Views
  • 3 replies
  • 0 likes
  • music
    Songs Unsyncing
  • 286 Views
  • 3 replies
  • 0 likes

Superuser Contribution Why albums on Spotify are "different"?

Hello Spotify and everybody who is watching this! I am a new user because Spotify has recently been launched on my country and I have 9 days since I have opened an account on Spotify. The point is that firstly, it looked amazing and everything was no...

  • Visitor
  • Hello Spotify and everybody who is watching this!   I am a new user because Spotify has recently been launched on my country and I have 9 days since I have opened an account on Spotify. The po...
  • Erin_1593
  • Casual Listener
  • 2150 Views
  • 3 replies
  • 1 likes
  • 2150 Views
  • 3 replies
  • 1 likes

Artist radio plays only one song of this artist

I like listening to radio station based on certain artists. I found out that radio based on Chamber Choir 441 Hz always starts with the same song of 441 Hz and it's the only song of this artist on the playlist (see screen attached). It's always the s...

  • Casual Listener
  • I like listening to radio station based on certain artists. I found out that radio based on Chamber Choir 441 Hz always starts with the same song of 441 Hz and it's the only song of this artist on th...
  • Kilowatts
  • Newbie
  • 1441 Views
  • 4 replies
  • 0 likes
  • radio algorithm
    Radio Playlist
  • 1441 Views
  • 4 replies
  • 0 likes

Superuser Contribution to kontoer må switche over alt innholdet til hverandre

Jeg har en konto for meg selv og min mann under samme konto, men med to forskjellige mailer. På min mail har vi med uhell fått alle sangene og lister til min mann, og på hans mail er mine sanger og lister. Vi hadde villet bytte over, sånn at jeg fikk...

  • Visitor
  • Jeg har en konto for meg selv og min mann under samme konto, men med to forskjellige mailer. På min mail har vi med uhell fått alle sangene og lister til min mann, og på hans mail er mine sanger og l...
  • Yordan
  • Moderator
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Superuser Contribution Majority of songs from new album keep auto-skipping

When playing the 'How to build a garden's album by Nanna, only 3 of the songs will play. On some occasions, other songs have popped up to play next but immediately and automatically skipped after less than a second. Recommended songs will play, just ...

  • Visitor
  • When playing the 'How to build a garden's album by Nanna, only 3 of the songs will play. On some occasions, other songs have popped up to play next but immediately and automatically skipped after les...
  • Yordan
  • Moderator
  • 122 Views
  • 1 replies
  • 0 likes
  • 122 Views
  • 1 replies
  • 0 likes

song not yet on spotify

"Get A Life" by Ian Anderson is a great song, but it's not on Spotify yet. that's unfortunate because youtube sucks. How to get that song on Spotify?

  • Newbie
  • "Get A Life" by Ian Anderson is a great song, but it's not on Spotify yet. that's unfortunate because youtube sucks. How to get that song on Spotify?
  • Amayy
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shellac missing?

PlanPremiumCountryUKMy Question or IssueWhat's happened to Shellac's catalogue? They're well among my most-listened artists – I don't really see the point of Spotify's million's of songs if I can't blast Prayer To God or Copper.

  • Roadie
  • Plan Premium Country UK My Question or Issue What's happened to Shellac's catalogue? They're well among my most-listened artists – I don't really see the point of Spotify's million's of songs if...
  • Boothy
  • Newbie
  • 2203 Views
  • 3 replies
  • 1 likes
  • 2203 Views
  • 3 replies
  • 1 likes

Superuser Contribution How can i save music to my cd or thumb drive ?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Alex
  • Spotify Legend
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes

Superuser Contribution where can i find my downloads, and i wont to copy them to my thumb drive

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Dian
  • Spotify Legend
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes