Being Online

raychelw

My desktop spotify just keeps on saying im offline, but i am connected to an online wifi. I tried redownloading it, but it wouldnt work.

Premium

United Kingdom

 

Device: MacBook Pro

 

 

My Question or Issue

 

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5 Replies

Billy-J

Hey @raychelw, and welcome to the community.

Hope you're doing great!

 

Could you make sure that offline mode is set to OFF

  1. Open Spotify.
  2. Click Spotify in the Apple menu at the top of the screen.
  3. Select Offline Mode.

 

Keep me posted 🙂

Billy-JSpotify Star
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raychelw

Its still not working. But thank you for the suggestion.Its still not working. But thank you for the suggestion.

Billy-J

@raychelw,

 

Thanks for the screenshot 🙂 No worries, I'll be happy to help.

 

If you're on Premium, could you try removing your registered offline devices here? Also, could you tell me if this happens using a different internet connection?

 

Keep me posted 🙂

Billy-JSpotify Star
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If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

raychelw

Hi, it didnt work after i tried removing my device. It doesn't occur with other networks, but is there a way of fixing it? 

Billy-J

@raychelw,

 

Thanks for the information 🙂

If this isn't happening with other internet networks, I'd recommend restarting your router to see if that makes a difference. If that doesn't help, then it would be best to contact your internet company to see what they can do about this.

 

Have a nice day 🙂

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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