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My desktop spotify just keeps on saying im offline, but i am connected to an online wifi. I tried redownloading it, but it wouldnt work.
Premium
United Kingdom
Device: MacBook Pro
My Question or Issue
Hey @raychelw, and welcome to the community.
Hope you're doing great!
Could you make sure that offline mode is set to OFF:
Keep me posted 🙂
Its still not working. But thank you for the suggestion.
Thanks for the screenshot 🙂 No worries, I'll be happy to help.
If you're on Premium, could you try removing your registered offline devices here? Also, could you tell me if this happens using a different internet connection?
Keep me posted 🙂
Hi, it didnt work after i tried removing my device. It doesn't occur with other networks, but is there a way of fixing it?
Thanks for the information 🙂
If this isn't happening with other internet networks, I'd recommend restarting your router to see if that makes a difference. If that doesn't help, then it would be best to contact your internet company to see what they can do about this.
Have a nice day 🙂
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