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MacBook Air Spotify crashing

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MacBook Air Spotify crashing

Plan

Student Paid

Country

USA

Device

MacBook Air

Operating System

Mojave 10.14

 

My Question or Issue

I recently downloaded a few albums and use them on Spotify through local files. The day after I did that, I tried opening Spotify on my laptop and whenever I try to play a song it plays the first 10 or so seconds and then crashes. I have tried giving Spotify permission to control my computer, Quitting the app, and Restarting my computer. I could try to reinstall the app but most of the other troubleshooting answers claimed it doesn't work, and I don't want to lose my local file playlists because of uninstalling.

 

Reply

Accepted Solutions
Marked as solution

Hey @rackson 

 

Try a clean reinstall of Spotify to see if this fixes the problem. In most cases when Spotify is crashing, a clean reinstall will fix it.

 

The playlists you made won't be deleted. After the reinstall you will need to go into the app settings and make sure you've selected the correct location you want Spotify to search for local files. If not then the local file playlists might have the song greyed out until the Spotify app knows where to look for the local files.

Advanced method: (requires digging through folders in Finder)
https://support.spotify.com/article/reinstallation-of-spotify/

Easy method:
Download this free app cleaner. It's super easy. Download button is on the right side. Do not click on any ads on the website. I use it all the time and it's a really great tool. 

http://freemacsoft.net/appcleaner/

When you open up the app, click the icon in the top right corner to switch to search mode and search for Spotify and it will automatically find and delete all files on your computer related to Spotify.

I use it all the time and it's a really great tool. If you ever decide to uninstall an app, the best way is to use this tool.

After that, download and reinstall Spotify.

Note: after you reinstall make sure to go into the Spotify settings and redo your preferences

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

2 Replies

Bump
Marked as solution

Hey @rackson 

 

Try a clean reinstall of Spotify to see if this fixes the problem. In most cases when Spotify is crashing, a clean reinstall will fix it.

 

The playlists you made won't be deleted. After the reinstall you will need to go into the app settings and make sure you've selected the correct location you want Spotify to search for local files. If not then the local file playlists might have the song greyed out until the Spotify app knows where to look for the local files.

Advanced method: (requires digging through folders in Finder)
https://support.spotify.com/article/reinstallation-of-spotify/

Easy method:
Download this free app cleaner. It's super easy. Download button is on the right side. Do not click on any ads on the website. I use it all the time and it's a really great tool. 

http://freemacsoft.net/appcleaner/

When you open up the app, click the icon in the top right corner to switch to search mode and search for Spotify and it will automatically find and delete all files on your computer related to Spotify.

I use it all the time and it's a really great tool. If you ever decide to uninstall an app, the best way is to use this tool.

After that, download and reinstall Spotify.

Note: after you reinstall make sure to go into the Spotify settings and redo your preferences

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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