Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Plan
Student Paid
Country
USA
Device
MacBook Air
Operating System
Mojave 10.14
My Question or Issue
I recently downloaded a few albums and use them on Spotify through local files. The day after I did that, I tried opening Spotify on my laptop and whenever I try to play a song it plays the first 10 or so seconds and then crashes. I have tried giving Spotify permission to control my computer, Quitting the app, and Restarting my computer. I could try to reinstall the app but most of the other troubleshooting answers claimed it doesn't work, and I don't want to lose my local file playlists because of uninstalling.
Solved! Go to Solution.
Hey @rackson
Try a clean reinstall of Spotify to see if this fixes the problem. In most cases when Spotify is crashing, a clean reinstall will fix it.
The playlists you made won't be deleted. After the reinstall you will need to go into the app settings and make sure you've selected the correct location you want Spotify to search for local files. If not then the local file playlists might have the song greyed out until the Spotify app knows where to look for the local files.
Advanced method: (requires digging through folders in Finder)
https://support.spotify.com/article/reinstallation-of-spotify/
Easy method:
Download this free app cleaner. It's super easy. Download button is on the right side. Do not click on any ads on the website. I use it all the time and it's a really great tool.
http://freemacsoft.net/appcleaner/
When you open up the app, click the icon in the top right corner to switch to search mode and search for Spotify and it will automatically find and delete all files on your computer related to Spotify.
I use it all the time and it's a really great tool. If you ever decide to uninstall an app, the best way is to use this tool.
After that, download and reinstall Spotify.
Note: after you reinstall make sure to go into the Spotify settings and redo your preferences
Hey @rackson
Try a clean reinstall of Spotify to see if this fixes the problem. In most cases when Spotify is crashing, a clean reinstall will fix it.
The playlists you made won't be deleted. After the reinstall you will need to go into the app settings and make sure you've selected the correct location you want Spotify to search for local files. If not then the local file playlists might have the song greyed out until the Spotify app knows where to look for the local files.
Advanced method: (requires digging through folders in Finder)
https://support.spotify.com/article/reinstallation-of-spotify/
Easy method:
Download this free app cleaner. It's super easy. Download button is on the right side. Do not click on any ads on the website. I use it all the time and it's a really great tool.
http://freemacsoft.net/appcleaner/
When you open up the app, click the icon in the top right corner to switch to search mode and search for Spotify and it will automatically find and delete all files on your computer related to Spotify.
I use it all the time and it's a really great tool. If you ever decide to uninstall an app, the best way is to use this tool.
After that, download and reinstall Spotify.
Note: after you reinstall make sure to go into the Spotify settings and redo your preferences
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…