No internet connection (error 4)/Local files not loading/"Error in template application" MAC

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No internet connection (error 4)/Local files not loading/"Error in template application" MAC

izzo0o0o
Casual Listener

I have looked all thought the posts but still cannot find a solution to my Spotify problems.

 

When I log in, very little loads properly, my local files come up but won't play. No playlists are coming up and an error bar at the top says "No internet connection detected Spotify will automatically try to reconnect when it detects an internet connection. (error code 4)."
In my Library/Inbox/Play Queue/Devices at the top it says: "error in template application - Parse error error in views/Library(or Inbox/play queue etc)._header.xml" Then i scroll down and it says "Description:  problem happened during execution of the request. please review the stack trace for more information about the error and where it originates in the code" (see the screen shot).

 

This has been going on for a good month (i've been busy so just hoped it would fix itself), over several wifi connections (home, uni, parents house). My housemate also has spotify and it is working fine on her computer. Everything else is working fine on my computer, internet is nice and fast. So I have no idea what is the problem. I've tried some things:

 

1. First I restarted my wifi - no change.

2. Then I restarted Spotify - no change.

3. I also restarted my router - no change.

4. then I checked the firewall - has been off the whole time.

5. then I attempted to uninstall Spotify. The "~/Library/Caches/com.spotify.Client
~/Library/Application Support/Spotify" folders that I need to delete are nowhere to be found. I searched through the Caches folder and App support folder and then my whole computer and they are nowhere. So i preceded to delete the Application itself and reinstalled.
But then once reinstalled, the same issues came up.

 

In the preference box it says the Cache is located in the Cache folder but when I click Browse nothing happens. 

 

I am operating on a MacBook Pro OS X. 

 

I would tell you what spotify version I'm using but it came up with a message saying "Error in template application etc" again.

 

Internet provider is iiNet and I'm in Perth, Austalia.

My username is (according to the top right hand box) ***(edited for security)...? Hah or izzy.***@*** (edited for security).

 

Heeeellpp

 

Screen Shot 2013-07-01 at 11.31.56AM.jpg
2 ACCEPTED SOLUTIONS
Solution!

1213646253
Newbie

PROBLEM FIXED , JUST LOG OUT AND LOGIN WITH FACEBOOK ^_-

View solution in original post

Solution!

brettnordmann
Newbie

I had the same problem and found that one of my devices (Iphone) was still signed on to Spotify.  When I logged out on my phone I tried right away to log in on my Mac and it went right through.  No problems anymore.  That might explain why some other people had no problems when they logged in with another users information?  They might have a device still logged in and it prevents them from logging in again with another device.


 

View solution in original post

48 Replies

MaineJulie
Newbie

this happens to me too periodically for no reason I can determine. Spotify not in my Caches so thats not the answer. Can't live without my music, help.

kpschaab
Casual Listener
It happens to me everytime my McAfee (antivirus) updates. Each time it does
I have to go into my permissions and allow Spotify to access the Internet.
Hope that helps.

Cyberianwolf13
Newbie

I see this is a common problem.

 

Same issue (Can't connect to Internet) and I've tried all the fixes.

Deleted and Reloaded Spotify, restarted router, checked wifi and cabled connections, cleared cache, logged out and back in, not a firewall issue, only use on one device (A Laptop), updated my proxy, changed to include HTTP, ummm....anything else posted that  I've forgotten, I've tried it.

Don't use Facebook. Any other ideas?

 

Thanks.

P.S. My work computer with a seperate account works great. No issues ever. That comp is a dinosaur, but it handles Spotify beatifully. I love spotify but I'm forced to use other programs at home.

kpschaab
Casual Listener

My McAfee was blocking Spotify from connecting, had to edit Spotify connection settings in McAfee to allow it communicate, hope this helps someone else out too

jrcrites
Newbie
totally sucks.....

schaeff264
Casual Listener
I had the same problem with the error code for simply signed out and sign back in with Facebook and it works fine now

cusinman
Newbie

I dont have fuuuckinnnng facebook.fuuuckinnnng facebook and spotify. Useless bull shiit. I will delete my account after period ends. 4 page and they didnt solve it. Stupid engeneers. useless product managers.

thedarkcloak
Regular
Did you manage to fix it?

I agree. You shouldn't have to log in with a 3rd party to use their service.
Solution!

1213646253
Newbie

PROBLEM FIXED , JUST LOG OUT AND LOGIN WITH FACEBOOK ^_-

View solution in original post

pfeytser
Newbie

I had to log out, restart my computer, then re-log in. That worked for me. 

rosstenczar
Newbie

Wokred like a charm. Thanks. 


@1213646253 wrote:

PROBLEM FIXED , JUST LOG OUT AND LOGIN WITH FACEBOOK ^_-


 

caritoh_2001
Newbie

it didn´t work for me. :S

allasturgeon20
Newbie

Some peple don't have Facebook!!!!!! How can i solve the problem without having facebook??????

Steinhoefel1
Regular

I can't verify my solution, bit it's working: after Windows 10 Update I updated my audio drivers (Lenovo Laptop)

--
Yes Sir I can boogie. But I need a certain song. - Quidquid agis, prudenter agas et respice finem.
Thomas Kohler

verderveremem
Newbie
i have premium account and i cant sign in with facebook. Please fix this **bleep**ing problem.

human_a_1
Newbie

Ok, I managed to resolve it, turns out my MAMP (a virtual server app for web developers) was causing the issue, so whenever the mamp is open and running on port 80 spotify can not connect to internet, still have not found a soloution to make them both work together but I thought it might be useful to share it with you.

marinusvw
Regular

Since yesterday I have the same problem, can't connect with my MacBook, iPhone and iPad when I'm on the wifi at home. 4G doesn't give any problems and at work (Windows PC) it works. 

I've resetted my router, opened up all spotify ports and IP's but still nothing... 

Really wierd because I haven't changed a thing but it just stopped working yesterday.

jackferriss
Newbie

Hey guys, I'm just wondering if someone could help me out. I have just purchased premium and wanted to sync offline with my phone. I'v changed Spotify to offline on both my PC and phone to start the sync. The sync starts and will load approx. 10 songs before it just stops. Spotify on my PC will then get the error code: 4 notification yet I am still connected to the internet. I've tried logging in and out, closing the app, you name it, yet the problem keeps occuring..

brina7
Casual Listener

I'm having the same problem, checked firewall, logged off, shut down computer  etc   still error 4  "no internet connection!!!  help!!   

erickarb
Newbie

I have tried everything possible.. same probably been going on for about 6 hrs now.

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