No internet connection (error 4)/Local files not loading/"Error in template application" MAC

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No internet connection (error 4)/Local files not loading/"Error in template application" MAC

izzo0o0o
Casual Listener

I have looked all thought the posts but still cannot find a solution to my Spotify problems.

 

When I log in, very little loads properly, my local files come up but won't play. No playlists are coming up and an error bar at the top says "No internet connection detected Spotify will automatically try to reconnect when it detects an internet connection. (error code 4)."
In my Library/Inbox/Play Queue/Devices at the top it says: "error in template application - Parse error error in views/Library(or Inbox/play queue etc)._header.xml" Then i scroll down and it says "Description:  problem happened during execution of the request. please review the stack trace for more information about the error and where it originates in the code" (see the screen shot).

 

This has been going on for a good month (i've been busy so just hoped it would fix itself), over several wifi connections (home, uni, parents house). My housemate also has spotify and it is working fine on her computer. Everything else is working fine on my computer, internet is nice and fast. So I have no idea what is the problem. I've tried some things:

 

1. First I restarted my wifi - no change.

2. Then I restarted Spotify - no change.

3. I also restarted my router - no change.

4. then I checked the firewall - has been off the whole time.

5. then I attempted to uninstall Spotify. The "~/Library/Caches/com.spotify.Client
~/Library/Application Support/Spotify" folders that I need to delete are nowhere to be found. I searched through the Caches folder and App support folder and then my whole computer and they are nowhere. So i preceded to delete the Application itself and reinstalled.
But then once reinstalled, the same issues came up.

 

In the preference box it says the Cache is located in the Cache folder but when I click Browse nothing happens. 

 

I am operating on a MacBook Pro OS X. 

 

I would tell you what spotify version I'm using but it came up with a message saying "Error in template application etc" again.

 

Internet provider is iiNet and I'm in Perth, Austalia.

My username is (according to the top right hand box) ***(edited for security)...? Hah or izzy.***@*** (edited for security).

 

Heeeellpp

 

Screen Shot 2013-07-01 at 11.31.56AM.jpg
2 ACCEPTED SOLUTIONS
Solution!

1213646253
Newbie

PROBLEM FIXED , JUST LOG OUT AND LOGIN WITH FACEBOOK ^_-

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Solution!

brettnordmann
Newbie

I had the same problem and found that one of my devices (Iphone) was still signed on to Spotify.  When I logged out on my phone I tried right away to log in on my Mac and it went right through.  No problems anymore.  That might explain why some other people had no problems when they logged in with another users information?  They might have a device still logged in and it prevents them from logging in again with another device.


 

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48 Replies

Peter__
Community Legend

@erickarb - Have you tried a clean reinstallating following the steps here? Make sure you manually delete any folders specified.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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gquiroga81
Newbie

Peter, I'm using Windows 7 and the problem isn't solved yet, any other suggestions?

marinusvw
Regular
Hi guys,

This problem solved itself after a few days for me. Don't know how it happened.
Sorry that I can't help you 😉

nickystickers
Newbie

Hi, I've also been having the same problem for a couple of months.

 

My internet connection works perfectly, I've reinstalled Spotify many times over and checked my Firewall settings which are allowing Spotify to connect but I'm still getting the error 4 message that I'm not online!

 

I also couldn't see a solution anywhere onthis forum. Could someone help?

sgoenczi
Casual Listener
Still nobody shared any good idea/soltution...



Anganthyr
Casual Listener

same **bleep** here since last updated

1292827900
Newbie

Same in here for like a month. I don't really want to cancel my membership but I cannot use the service provided!

brina7
Casual Listener

thanks for your reply,  no, I haven't   will I loose my starred list if I do ?   

Peter__
Community Legend

No, all of your content will be saved on Spotify's servers. The only thing you will loose is offline stored playlists if you have premium.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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simonxcross
Newbie

Am I misisng something here. What is the solution to this problem?

I cant see where it states the solution?

 

cheers

 

i_am_edward
Newbie

I am experiencing connection problems with my Spotify App on my Mac. I do have internet connection but the App doesn't seem to pick it up and gives me an "Error Code 4".

 

@peter, is there anything that I can do to solve the problem, please? I have already reinstalled the Spotify App.

 

I am looking forward to your response!

 

Cheers, Edward

brina7
Casual Listener

Ohhhhh  Yeyyyyyyyyy!!!!     that makes me so happy!!!   thank you!!   I will try that and report back !!  

brina7
Casual Listener

Peter!!!  thank uuuuuuuu!!!!!  it worked!!!  it's back!!!!!    sooo happy!!!!!   

jerzygromnicki
Newbie

Hi, I have the same problem. What did you do to make it work? Please...

It is only on my Imac (works perfect on ipad and iphone)

Thank you

 

Solution!

brettnordmann
Newbie

I had the same problem and found that one of my devices (Iphone) was still signed on to Spotify.  When I logged out on my phone I tried right away to log in on my Mac and it went right through.  No problems anymore.  That might explain why some other people had no problems when they logged in with another users information?  They might have a device still logged in and it prevents them from logging in again with another device.


 

View solution in original post

gloriathelma
Newbie

Yeah I think that was the problem...thank you.

Peter__
Community Legend
Good! Enjoy your weekend! 🙂

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

sgoenczi
Casual Listener

I can see people are happy as solved the error 4 - but I can't see the solution (I have the same problem, when connecting from the office..  at home there is no problem..) What to do to sole it? thanks sgoenczi

 

efrosini18
Casual Listener
no internet connection (error 4)

peedee-boy
Regular

i also have error code 4 problems,although i am on windows7,

i have checked all the obvious obstacles, have checked firewall, restarted, uninstalled, re-installed, but as yet, no luck.

is there anything you can suggest for me?

 

Peter__
Community Legend

When exactly does the error occur @peedee-boy ? 

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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