Pages not loading "Something went wrong"

[zxcvbnm21]

Device

M4 MacBook Air

Operating System

macOS 15.3.2

My Question or Issue

New install of Spotify desktop app. None of my pages are loading (Home, playlists ...) Can get to Spotify on my phone, and when playing can see what is playing and control on my computer. Can also double click playlist to start playing.  Have restarted, but issue persists.

[OscarDC]

Hey @zxcvbnm21,

Thank you for reaching out to the Community and welcome.

Since this type of issue could be related to network permissions, we'd first recommend checking with a different Wi-Fi connection to see if it makes any difference. In case you don't have another one available, you can use a mobile data hotspot to test it. We'd also recommend disabling any VPN when using your app as this may affect its proper behavior. 

If the issue persists, would you mind checking if it happens when using the Web Player instead of the desktop app?

Lastly, include in your next response the Spotify version you're currently running to continue investigating the case.

We'll be on the lookout for your response. 

[zxcvbnm21]

Issue persists when using a different network (hotspot). On the Web Player, If I refresh the page on a playlist I can load the playlists, but as soon as I tried to load the home page, the issue began again and was present on all pages. It looks like on the app, anytime I press reload it tries to load the homepage, so suspect something going on there. Spotify for macOS (Apple Silicon)
1.2.60.564.gcc6305cb

[Dessi]

Hey @zxcvbnm21,

Thanks for testing this out!

I found a similar thread here where a user found a solution, which seems to work for some users. Can you give it a try and let us know if it made a difference?

I'd also recommend performing a clean reinstall of the app to make sure you're running the latest version and to remove any damaged cache. Could you also check if Enable hardware acceleration is toggled on and disable it if it is? You can do so by clicking on your profile picture > Settings > Scrolling down to Compatibility. 

Keep us posted.

[zxcvbnm21]

I fiddled with the proxy settings, but that didn't seem to do anything. Still having the issue after a clean reinstall. I cannot access the settings page. I get the something went wrong message when trying.

[zxcvbnm21]

If I download a playlist and go into offline mode, I can get it to load and show the tracks in the playlist as well as access settings. I didn't see any setting for Compatibility.

[OscarDC]

Hey @zxcvbnm21,

Thank you for keeping in contact and for the info shared.

If you cannot see the option with the steps mentioned previously by @Dessi, you can click on the 3-dot menu at the top left of your screen and select Help > Troubleshooting > Disable/Enable Hardware acceleration as seen on the screenshot below:
 

After that, disable the offline mode and click the option Reset App Data and Restart located in the same drop down shown previously to see if it makes any difference.

If the issue persists, would you mind confirming if you're using a personal computer or if it's a work computer? We ask this since sometimes work computers have some restrictions applied by the administrator taking into account that it tries to load the homepage when you reload it.

Lastly, remember to turn off any VPN you might have as this affects the proper behavior of the app. 

Hope this helps. Let us know how it goes. 

[zxcvbnm21]

I was able to find the hardware acceleration option, but that didn't seem to make any difference. I jumped onto my hotspot one more time, and successfully loaded the homepage once but left and came back an hour later and it's back to not loading. Can also confirm that the web player on a windows machine using edge is also not loading the homepage. iPhone can load it fine.

This is a personal computer, brand new and I've seen this issue since I first installed Spotify on it.

[deranger]

I'm also experiencing a similar issue on an M1 Macbook. I can play songs but the homepage won't load in the app. In Firefox, Safari, or Edge, I can't even play music as it continuously forces me to reload the page.

M1 MacBook Pro on macOS 15.3.2 (24D81)

[Dessi]

Hey folks,

Thanks for the replies!

Can you try removing your current WiFi connection and reconnecting to it again afterwards? Choose Apple menu > System Settings > Wi-Fi > Details next to the current network and click Forget This Network, then click Remove to confirm. Wait for a moment, then go back to Wi-Fi menu in the menu bar to select it again.

Another thing I'd recommend trying is making sure Spotify is allowed via the firewall. The steps might differ a bit from what you see, but here they are:

1. Choose Apple menu > System Preferences.
2. Select Security & Privacy.
3. Click the padlock icon to unlock it to make changes. Enter the password to confirm.
4. When Firewall is on, click the Firewall Options.
5. To allow Spotify app and service to connect, click the Add button, then select the Spotify app in the dialog that appears > Add > OK.
6. To check whether Spotify is listed and enabled in the Security & Privacy settings, select Apple menu > System Preferences > Security & Privacy > Privacy > Files and Folders, then check if Spotify is listed and enabled.
7. Reopen the Spotify app again.

Let us know how it goes.

[Elto]

I was getting the exact same message from the Spotify Windows App (however it worked okay for the Spotify Web version). Here is what finally fixed the Spotify Windows App for me. I went to Windows "System > Sound > Properties", then under "Advanced settings" I turned off "Audio Enhancements". BTW, I have Windows 11 Home. It used to work. There was probably and update that caused the incompatibility.

[deranger]

I was able to solve the issue - turns out my DNS blocklists included api-partner.spotify.com. Once this was allowlisted the issue was resolved.

[OscarDC]

Hey @deranger,

Thank you for keeping in contact. 

We're glad to know that everything is working fine now. We appreciate the time you took following the process and sharing what works for you. Hopefully, this tip will help other users too.

In case you need anything else, remember that we're just a post away.

Cheers!