Play Count Not Displaying

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Play Count Not Displaying

dwalk1237
Regular

Team,

 

The play count is not displaying for some users on deskptop. Example:

 

The Beatles Spotify page is showing <1000 for their top songs when I view it on Desktop. When I view it on mobile, the plays are normal, well over a million. 

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Solution!

Re: Play Count Not Displaying

dwalk1237
Regular

I have found a fix! Uninstall Spotify then reinstal and it works. 

View solution in original post

11 Replies

Re: Play Count Not Displaying

dwalk1237
Regular

Circling back here team! Several folks are reproducing this problem in my network and on here. Concerned for bands (mine included) that are experiencing this that have leveraged their play count in their pitches to blogs, industry professionals, etc. 

 

Attached is a screen shot of Bob Marley's profile page. All of his hit songs have <1000 plays, yet 7.5 million monthly listeners. 

Screen Shot 2017-02-09 at 8.57.50 PM.png

Re: Play Count Not Displaying

khristyg
Newbie

I'm exeriencing the same issue.  The Play Count IS displaying BUT ALL artists are showing their Popular hits Song Play Count stuck on <1000 :\

Screen Shot 2017-02-14 at 1.06.07 PM.png
Screen Shot 2017-02-14 at 1.05.54 PM.png

Re: Play Count Not Displaying

pacman3456
Newbie

Guys, please fix this soon. It's happening on both Windows and Mac OS. Many people in the community are having this issue, and I'm considering canceling Premium until it is fixed.

Re: Play Count Not Displaying

aleclarson
Casual Listener

This is happening for me, too.

 

macOS Sierra 10.12.3

Spotify 1.0.48.103.g15edf1ec

 

How can a bug like this sneak into production? :(

Re: Play Count Not Displaying

eustace_chapuys
Regular

I am having this issue as well. 

Windows 10. 

 

So annoying - please fix this MAJOR bug 

Solution!

Re: Play Count Not Displaying

dwalk1237
Regular

I have found a fix! Uninstall Spotify then reinstal and it works. 

View solution in original post

Re: Play Count Not Displaying

dwalk1237
Regular

Try uninstalling then reinstalling and that should fix the issue. 

Re: Play Count Not Displaying

anjunaparadiso
Regular

I've tried un/re installing - no change. I dont even have a stream count anymore. It's a joke. Spotify need to fix this asap or they'll loose out very quickly.

Re: Play Count Not Displaying

dwalk1237
Regular

I'm sorry that you are experiencing that! Can you confirm your Operating system? Are you on a mac or PC? Are you using the latest OS? Iv' had issues with other apps when not using the latest version of operating systems in the past. I would ensure your OS is up to date and then uninstall/reinstall one more time. 

 

All the best, 

 

Drew

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