Playback stutters on OSX. Stops stuttering when making Spotify window active.

[bjorshol]

Im having issues with Spotify on OSX desktop.

The playback stutters constantly when the Spotify window is not my active window. The problem stops when Spotify is the active window on my screen.

This does not sound like a connection issue to me. I am however running through a VPN but that shouldnt make a difference as the problem only occurs when the Spotify window is hidden or not active.

It happens both with high quality enabled and disabled.

I tried reinstalling the client, did not help.

[atom1989 · Accepted solution]

Hello.

Please try this

https://community.spotify.com/t5/Help-Desktop-Linux-Mac-and/Spotify-on-Yosemite-stops-playing-random...

[bjorshol]

That did the trick! Thanks 🙂

[solarbarmamaise]

Hi, I'm trying to look at this solution but I'm getting a "your don't have sufficient privileges" error. Was the original deleted ? Can you quote the solution here ? Thank you

[Ivan]

Hey there @solarbarmamaise, 

We checked the link of the Solution on our side and it seems to be working.

Do you mind trying to open it in a private/incognito window? This step makes sure you avoid issues with your browser's cache. Simply open the thread in the private window and then click on the Solution link. 

Hope this helps. Keep us posted. 

[solarbarmamaise]

Hi Ivan,

I am still encountering the problem, even on private browsing, can you please just copy the solution below so I can try to troubleshoot this ? It’s a really annoying bug.

@Ivan

[M4hmoud]

I have the same problem as @solarbarmamaise. In both normal and private browsing, it shows the Access Denied! We want to see the solution to the stuttering problem and we should also deal with this stupid "insufficient privileges" bug!