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Desktop (Mac)

Discuss Spotify for Mac

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Pop-up for xpui appears on app startup

Every time my desktop app starts up another window appears for https://xpui.app.spotify.com/index.html with the error:DNS_PROBE_FINISHED_NXDOMAIN The app works fine but it's incredibly annoying to have this random window appear every single time. Mac...

Music Fan

oligo_it

Visitor

29780 Views

56 replies

9 likes

  • 29780 Views
  • 56 replies
  • 9 likes

Solved!! Cant download Spotify on Mac OS 10.15.7

PlanPremiumCountryUnited States Of AmericaDeviceMacBook Pro (15-inch, Mid 2010)Operating SystemMac OS Catalina 10.15.7 My Question or IssueWhen I try to install Spotify the installer says "Unsupported PlatformSorry, this version of Spotify is for mac...

Newbie

archaosenzo

Visitor

17504 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Solved!! Clear recently played on home screen?

How do I clear the recently played items that appear on the home screen upon launching the desktop app? If I go into the Recently Played section and remove them there, they still show up on the home screen.

Regular

jruby

Visitor

153869 Views

12 replies

25 likes

  • 153869 Views
  • 12 replies
  • 25 likes

Solved!! Upstream request timeout?

The web player link brings me to a white page that says upstream request timeout. The website said it was fixed in October but it is a new issue for me.

Newbie

Ivelina

Moderator

137871 Views

47 replies

20 likes

  • 137871 Views
  • 47 replies
  • 20 likes

Superuser Contribution Home page lags a lot- but the other pages don't.

Plan PremiumCountry IndiaDevice MacBook Air M1Operating System MacOS Sonoma I've been having this recurring issue for the last few days. The home page is stuttering and lagging but the moment I go onto any other page that's not the case. It's smooth ...

Regular

Plan Premium Country India Device MacBook Air M1 Operating System MacOS Sonoma   I've been having this recurring issue for the last few days. The home page is stuttering and lagging but the...

kepper104

Casual Listener

5811 Views

18 replies

0 likes

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Superuser Contribution newly added songs can't be played

PlanPremium CountryCanada DeviceMacBook Pro 2021 Operating SystemSonoma 14.3 My Question or IssueI couldn't play newly added songs in "Liked Songs", and the message "Spotify can't play this right now. If you have the file on your computer you can imp...

Casual Listener

Plan Premium   Country Canada   Device MacBook Pro 2021   Operating System Sonoma 14.3   My Question or Issue I couldn't play newly added songs in "Liked Songs", and ...

nuszki

Newbie

1351 Views

5 replies

0 likes

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  • 5 replies
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Superuser Contribution spotify app won't load on mac os

When I open the app, I can see all my playlists on the left side, but the main screen looks like it's continually loading. I'm not in offline mode. I've done a clean reinstall of the app; this doesn't solve the issue. When I download an older version...

Casual Listener

When I open the app, I can see all my playlists on the left side, but the main screen looks like it's continually loading. I'm not in offline mode. I've done a clean reinstall of the app; this doesn'...

Maria

Moderator

2181 Views

6 replies

0 likes

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  • 6 replies
  • 0 likes

Superuser Contribution Latest Spotify MAC App release draining CPU

Spotify for macOS (Intel). 1.2.29.605.g66a43cebMacbook 2.6 GHz 6-Core Intel Core i7. / OSX. 14.2.1 (23C71)immediately after the very latest released of Spotify, my CPU is maxxing, with Spotify consuming 90% to 104% of CPU (via Activity Monitor). Fans...

Newbie

Spotify for macOS (Intel). 1.2.29.605.g66a43ceb Macbook 2.6 GHz 6-Core Intel Core i7. / OSX. 14.2.1 (23C71) immediately after the very latest released of Spotify, my CPU is maxxing, with Spotif...

kaworu_bloodpaw

Roadie

676 Views

1 replies

1 likes

  • 676 Views
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  • 1 likes

Solved!!Superuser Contribution Spotify does not work Mac

My Spotify app stopped working on my Mac.The App does not show any content. I was able to perform a clean install which worked only one. After coming back to my Mac, the same issue occurred: Spotify does not show any content. After reinstalling the A...

Regular

My Spotify app stopped working on my Mac. The App does not show any content. I was able to perform a clean install which worked only one. After coming back to my Mac, the same issue occurred: Spotif...

Blastercast_G

Newbie

3636 Views

10 replies

0 likes

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  • 10 replies
  • 0 likes

Superuser Contribution The "Show the now-playing panel" 'feature' keeps turning on after restart.

I am on Mac (latest version of OS and Spotify for macOS (Apple Silicon)1.2.29.605.g66a43ceb.I HATE the Now-Playing featuer with a vengance.I turn it OFF in settings.I quit Spotify (or reboot Mac or whatever) and this IRRITATING "feature" is turned ON...

Regular

I am on Mac (latest version of OS and Spotify for macOS (Apple Silicon) 1.2.29.605.g66a43ceb. I HATE the Now-Playing featuer with a vengance. I turn it OFF in settings. I quit Spotify (or reboo...

YuukoDreams

Regular

5204 Views

15 replies

9 likes

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  • 15 replies
  • 9 likes

Superuser Contribution "Content not available" on IPv6

PlanPremiumCountryUSADeviceMacbook Pro 2021Operating SystemMacOS 14.2.1 My Question or IssueI'm unable to play any content through the MacOS desktop app when I'm connected to my home wifi network with ipv6 enabled. I performed a clean install, and th...

Newbie

Plan Premium Country USA Device Macbook Pro 2021 Operating System MacOS 14.2.1   My Question or Issue I'm unable to play any content through the MacOS desktop app when I'm connected to...

bsabiston

Gig Goer

1219 Views

2 replies

0 likes

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Superuser Contribution Won't Quit Spotify Unless You Use Force Quit On Mac

I can't seem to Quit Spotify App whenever I try to shut down my Macbook. I tried to do it in several ways but only Force Quitting is a viable option. Is there anything to do to fix this? PlanPremiumCountryTurkeyDeviceMacbook Pro late 2016

Visitor

I can't seem to Quit Spotify App whenever I try to shut down my Macbook. I tried to do it in several ways but only Force Quitting is a viable option. Is there anything to do to fix this?   Pla...

user-removed

Not applicable

1377 Views

2 replies

2 likes

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  • 2 replies
  • 2 likes

Solved!!Superuser Contribution Can't login to MacOS App

PlanPremiumCountrySpainDeviceMacBook Air M2Operating SystemMacOS Sonoma 14.2.1 My Question or IssueI'm trying to make a fresh installation of Spotify in a new laptop. No problem login in on the browser —Safari 17.2.1— when the app sends me there for ...

Casual Listener

Plan Premium Country Spain Device MacBook Air M2 Operating System MacOS Sonoma 14.2.1   My Question or Issue I'm trying to make a fresh installation of Spotify in a new laptop. No prob...

Eediot

Regular

14225 Views

14 replies

0 likes

Account
Login
Premium
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Superuser Contribution Where can I find the PDF that goes with my audiobook?

PlanPremiumCountryUSADeviceMacbook Air 2022 My Question or IssueI am listening to an audiobook on Premium that comes with supplemental docs/pdfs but I cannot find them on the Desktop app only on the mobile app. Any ideas where I can find these docs o...

Visitor

Plan Premium Country USA Device Macbook Air 2022   My Question or Issue I am listening to an audiobook on Premium that comes with supplemental docs/pdfs but I cannot find them on the Des...

kk2025

Visitor

23008 Views

26 replies

3 likes

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  • 3 likes

Solved!!Superuser Contribution como restablecer la ubicación de las descargas para que se guarden en la ubicación por defecto

PlanPremiumCountrySpainDeviceMacBook Air M2, 2022Operating SystemmacOS Sonoma 14.1.2 My Question or Issue¿Cómo puedo restablecer la ubicación de las descargas para que se guarden en la ubicación que viene por defecto en la aplicación de Spotify? He c...

Newbie

Plan Premium Country Spain Device MacBook Air M2, 2022 Operating System macOS Sonoma 14.1.2   My Question or Issue ¿Cómo puedo restablecer la ubicación de las descargas para que se gua...

MihailY

Moderator

769 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution My desktop app wont sync with my added songs on mobile device.

My desktop app wont sync with my added songs on mobile device. I have tried all of googled suggestions, both devices are online.PlanPremium

Visitor

My desktop app wont sync with my added songs on mobile device. I have tried all of googled suggestions, both devices are online. Plan Premium  

Joan

Moderator

389 Views

1 replies

0 likes

  • 389 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Please turn off offline mode and try again" when offline mode already off

Plan Premium Country USA Device Macbook Pro 14-inch 2021 Operating System MacOS 14.2 My Question or Issue This morning I cannot play any music. Spotify gives me the message "Please turn off offline mode and try again" when offline mode already off. I...

Casual Listener

Plan Premium Country USA Device Macbook Pro 14-inch 2021 Operating System MacOS 14.2   My Question or Issue This morning I cannot play any music. Spotify gives me the message...

bayoukingpin

Visitor

7686 Views

5 replies

0 likes

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  • 5 replies
  • 0 likes

Superuser Contribution Premium user can't login to Mac app

PlanPremiumCountryUSDeviceMacBook Air M1 2020Operating SystemVentura 13.4.1 My Question or IssueI have a premium account, am currently logged in through Chrome on my Mac. It says, "Your planPremium IndividualYour next bill is for $10.99 + tax on 12/2...

Newbie

Plan Premium Country US Device MacBook Air M1 2020 Operating System Ventura 13.4.1   My Question or Issue I have a premium account, am currently logged in through Chrome on my Mac. It ...

struggling-user

Casual Listener

1061 Views

3 replies

0 likes

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Superuser Contribution I want spotify to show only local devices on desktop

I have this feature in the mobile app. But I can't seem to find it in the desktop (mac) app. Yesterday I woke up my father by playing a song by mistake in his audio device. I'd really like to not be able to make this mistake again. Login out of that ...

Casual Listener

I have this feature in the mobile app. But I can't seem to find it in the desktop (mac) app. Yesterday I woke up my father by playing a song by mistake in his audio device. I'd really like to not be ...

FedericoCara

Casual Listener

927 Views

2 replies

1 likes

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  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Re: Spotify app not playing on Sonoma 14.1

I've also run into this issue. The web version of the app works fine. The desktop app appears to work but the play button etc buttons are always greyed out. I've tried restarting and reinstalling. The desktop app worked fine a week ago.Spotify for ma...

Regular

I've also run into this issue. The web version of the app works fine.  The desktop app appears to work but the play button etc buttons are always greyed out. I've tried restarting and reinstalli...

GWraath

Newbie

10160 Views

44 replies

0 likes

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Solved!!Superuser Contribution Spotify app not playing on Sonoma 14.1

PlanPremiumCountryUK DeviceMacbook Pro late 2023 Operating SystemSonoma 14.1 My Question or IssueSpotify application is not playing - it is connected to the internet and I can browse content etc.When I click play on something, the only thing that hap...

Casual Listener

Plan Premium Country UK   Device Macbook Pro late 2023   Operating System Sonoma 14.1   My Question or Issue Spotify application is not playing - it is connected to the int...

Vasil

Moderator

4764 Views

21 replies

5 likes

  • 4764 Views
  • 21 replies
  • 5 likes

Superuser Contribution The Spotify app window on macOS automatically hides after a certain amount of time.

VersionSpotify for macOS (Apple Silicon)1.2.26.1187.g36b715a1PlanPremiumCountryThe Netherlands DeviceMacbook Pro, M2, 2022Operating SystemmacOS Sonoma 14.0, My Question or IssueThe Spotify app window on macOS automatically hides after a certain amoun...

Casual Listener

Version Spotify for macOS (Apple Silicon) 1.2.26.1187.g36b715a1 Plan Premium Country The Netherlands   Device Macbook Pro, M2, 2022 Operating System macOS Sonoma 14.0,   My Que...

Joan

Moderator

688 Views

1 replies

0 likes

app hides
Desktop
desktop spaces
hide
macOS
  • 688 Views
  • 1 replies
  • 0 likes

Superuser Contribution Broken song

PlanFreeCountryPL DeviceMacBookPro M1Operating SystemMacOS My Question or IssueWhenever I play 2 songs there is some noise, the songs are definitely broken.Happens on other devices too. 1. Landing Party( Lost season 4 soundtrack), exact time 2:11 (mo...

Newbie

  Plan Free Country PL   Device MacBookPro M1 Operating System MacOS   My Question or Issue Whenever I play 2 songs there is some noise, the songs are definitely broken. H...

MihailY

Moderator

573 Views

1 replies

0 likes

  • 573 Views
  • 1 replies
  • 0 likes

Superuser Contribution MacOS app onboarding tooltips keep popping up with startup of the app

As stated in the title, the Mac app on my system keeps bringing up the onboarding tooltips (the blue bubbles) almost every single time I start up the app. It'll inform me where the playlists are, what the DJ feature is and what the now playing view i...

Casual Listener

As stated in the title, the Mac app on my system keeps bringing up the onboarding tooltips (the blue bubbles) almost every single time I start up the app.   It'll inform me where the playlists...

softwaregravy

Casual Listener

1554 Views

8 replies

3 likes

bug
macos app
tooltips
  • 1554 Views
  • 8 replies
  • 3 likes