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Playlist Folders Lagging, folder expansion takes seconds to minutes

Playlist Folders Lagging, folder expansion takes seconds to minutes

 

Plan

Premium

Country

USA 

Device

Macbook Pro late 2021 M1

Operating System

Ventura 

 

My Question or Issue

Spotify folders are lagging extremely. When I open a folder to view my contained playlists, the "opening" of the folder can take up to 3-30 seconds, sometimes doesn't even happen at all. I've tried uninstalling and reinstalling the app. When I "open" a folder in Spotify, Mac Activity Monitor shows Spotify jumps from 0.06% of CPU to 99.6% usage! I am running a M1 Pro with 36GB RAM! How could opening a folder pull that much of my CPU? 

I've filmed a video of this issue here.

Thanks!!

Reply
10 Replies

Hey @SustainedNote

It looks like you have a ton of playlist folders! I'm glad you're finding good use of this Spotify feature. I've never seen expanding a folder take that long before. Does it take as long if you click on the folder instead of expanding it?

 

If you'd like, you could try a clean install of Spotify.

 

Keep in mind, in Activity Monitor, 100% of utilization means 100% of one core. If your CPU has 10 cores, for example, that percentage goes up to 1000%. Applying a conventional 0-100% range to that scale, Spotify usage is only 10%.

No, it takes less long if I click into a folder. But, then I'm unable to move songs around between playlists (a major reason why I would expand a playlist). 

Yes, I have many spotify folders & playlists. I use them to gather ideas for my work. It's essential that I keep my old playlists. 

I did the clean install of Spotify, but no change in duration of opening folders. What's strangest about this, is that this problem is solely seen on the Mac Desktop app. On Android phone apps (even on OLD devices) the folders still open really quickly. I'm running the fastest Mac I could buy. Why is the app so much slower on the desktop?

Thanks for the response @SustainedNote!

 

Would you mind opening the Web Player on your Mac and let us know if you notice any lags there when you're navigating throughout Spotify?

 

In the meantime, just give us a shout if you need help with anything else 🙂

IvelinaModerator
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Opening a folder takes 2 seconds on the web player and between 10 seconds and infinite seconds on the Mac OS desktop app. I tried clearing the app cache, but that did nothing. 

Hey there @SustainedNote,

 

Thanks for getting back to us.

 

This is odd. We'd recommend making sure that your desktop device has enough storage/memory space (at least 1GB). 

 

Also, keep in mind that a lot of the lagging issues within the app are usually related to a huge library. We understand this might not be ideal, but downsizing your library is another option that could help. 

 

Keep us posted.

NovyModerator
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I have 500gb available. I have a Apple M1 Pro with 36gb of RAM. I run ProTools & Rekordbox concurrently with a visualizer. This computer has massive capacity to multitask. It's not my computer.

 

I have a promise to my friends that I will keep my playlists that I've made for them up forever. I can't downsize. 

 

And if it was my collection size, why would the Webplayer work quickly but not the desktop app??

I've been continuing to experiment and Spotify is lagging so hard for me. I've filmed a video showing how fast my computer and internet is, and it's taking Spotify 5 seconds to open a folder and 12 seconds to open a playlist... 

Here's the video I've filmed of the issue
https://youtu.be/XWxuAvXLbcM

Hey @SustainedNote,

 

Thanks for the video!

 

Can you try toggling the hardware acceleration off/on to see if it makes any difference? You can find it at the bottom of the settings menu under Compatibility.

 

You can also check if all toggles in the Settings > Your Library are off if you are not using Local Files. Toggle on Local Files to and make sure all sources are off. Like so:

 

Elena_1-1720690560922.png

And then you can turn Local Files back off.

 

Let us know how it goes.

ElenaModerator
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I'm also experiencing this problem. I've been using the Spotify app on my 2021 M1 Pro MacBook since I bought it, never had any performance issues until three or four weeks ago, around the same time that @SustainedNote reported this issue. All of these operations in the app now lag for several seconds before completing: opening and closing folders, adding and deleting songs from playlists, and moving playlists between folders. CPU utilization spikes when performing these operations. The suggestions to toggle hardware acceleration and adjust the Local Files settings do not have any effect. I'm running MacOS Sonoma 14.5 (23F79).

 

I'm also a long-time Spotify user with over 3000 playlists organized in numerous folders.

 

> Also, keep in mind that a lot of the lagging issues within the app are usually related to a huge library. We understand this might not be ideal, but downsizing your library is another option that could help.

 

This is not a reasonable solution. Please consider that the users with huge libraries are those who have used Spotify for a long time, please take their concerns seriously. If something has changed in the app then these users probably aren't imagining it.

 

I suggest forwarding this bug to a software engineer who can help. A recent release of the Mac app likely changed something so that these operations are now iterating over every playlist in the user's library for some reason, or a linear operation over the playlists was changed to an n^2 operation.

Hey @pjhsea,

 

Thanks for your detailed post.

 

Can you send us your exact Spotify version so we can forward the issue to our tech team? @SustainedNote, we'd need yours as well so please share it in your next comment and let us know if the last troubleshooting steps have made a difference in the loading times.

 

We'll be on the lookout for your replies.

MihailYModerator
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