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Desktop (Mac)

Discuss Spotify for Mac

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Forum Posts

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 1543 Views
  • 1 replies
  • 0 likes
  • 1543 Views
  • 1 replies
  • 0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3894 Views
  • 1 replies
  • 0 likes
  • 3894 Views
  • 1 replies
  • 0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3148 Views
  • 1 replies
  • 3 likes
  • 3148 Views
  • 1 replies
  • 3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • bfteach
  • Regular
  • 38302 Views
  • 19 replies
  • 1 likes
  • music stops
  • 38302 Views
  • 19 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Spotify Legend
  • 164837 Views
  • 0 replies
  • 35 likes
  • Mac
  • 164837 Views
  • 0 replies
  • 35 likes

Solved!!Superuser Contribution Re: Spotify app not playing on Sonoma 14.1

I've also run into this issue. The web version of the app works fine. The desktop app appears to work but the play button etc buttons are always greyed out. I've tried restarting and reinstalling. The desktop app worked fine a week ago.Spotify for ma...

  • Regular
  • I've also run into this issue. The web version of the app works fine.  The desktop app appears to work but the play button etc buttons are always greyed out. I've tried restarting and reinstalli...
  • MihailY
  • Moderator
  • 3266 Views
  • 40 replies
  • 0 likes
  • 3266 Views
  • 40 replies
  • 0 likes

Superuser Contribution Every song says 'Spotify can't play this song right now'

PlanFreeCountryUS DeviceMacbook Air 2015 My Question or IssueFor the last week or two, every time I try to listen to music on the web player a message comes up saying that Spotify can't play that song right now. It happens to every song, not just a p...

  • Newbie
  • Plan Free Country US   Device Macbook Air 2015   My Question or Issue For the last week or two, every time I try to listen to music on the web player a message comes up saying that...
  • Vasil
  • Moderator
  • 346 Views
  • 3 replies
  • 0 likes
  • 346 Views
  • 3 replies
  • 0 likes

Superuser Contribution Why is my Spotify webplayer just a black screen as soon as I log in?

My webplayer has always worked fine but a few weeks ago, I stopped being able to use it on Safari because as soon as I clicked on the link, it would take me to the webplayer page but it would be black. A few days ago, I got Google Chrome and I've pla...

  • Casual Listener
  • My webplayer has always worked fine but a few weeks ago, I stopped being able to use it on Safari because as soon as I clicked on the link, it would take me to the webplayer page but it would be blac...
  • Yordan
  • Moderator
  • 724 Views
  • 4 replies
  • 0 likes
  • 724 Views
  • 4 replies
  • 0 likes

[Unsolved] Desktop "Couldn't find that page" and Open at Login Error

PlanPremium CountryPortugal Device(Mac Mini M1 2020) Operating System(MacOS Monterrey 12.0.1) I've had this issue for over a week. I'm posting now because I found a solve that works for me. EDIT: The solve worked for a day, on two separate installati...

Screenshot 2021-11-24 at 02.14.13.png Screenshot 2021-11-24 at 02.14.54.png
  • Newbie
  •   Plan Premium   Country Portugal   Device (Mac Mini M1 2020)   Operating System (MacOS Monterrey 12.0.1)   I've had this issue for over a week. I'm posting now ...
  • jhh87
  • Newbie
  • 3443 Views
  • 2 replies
  • 4 likes
  • loading
    open at login
    Resolved
  • 3443 Views
  • 2 replies
  • 4 likes

Solved!!Superuser Contribution Error code: Accesspoint: 31 - Spodify can not detect internet connection

PlanPremium DuoDevice(iMacbook Pro Operating SystemiOS 10, My Question or IssueSpotify can not detect my internet connection. I have 207mbps connection and no issues with any other applications. I deleted Spotify app from ios and reinstalled. Now I a...

  • Casual Listener
  • Plan Premium Duo Device (iMacbook Pro  Operating System iOS 10,   My Question or Issue Spotify can not detect my internet connection. I have 207mbps connection and no issues with an...
  • desertbaker13
  • Newbie
  • 25525 Views
  • 5 replies
  • 2 likes
  • 25525 Views
  • 5 replies
  • 2 likes

Solved!!Superuser Contribution The artist profiles are not loading

PlanPremiumCountryUKDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueOn both the Mac app and the IOS app, the artist profiles are not loading.Using:Spotify for macOS ...

  • Casual Listener
  • Plan Premium Country UK Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue On both the Mac ...
  • Ivelina
  • Moderator
  • 236 Views
  • 3 replies
  • 0 likes
  • 236 Views
  • 3 replies
  • 0 likes

Superuser Contribution Playlists Missing "Custom Order" Option

In the new re-design (both Mac app and Web app) it is missing the "Custom Order" option when viewing playlists and it will not allow me to rearrange playlists and playlist folders. It shows a "Creator" option, which seems redundant, I am the creator ...

  • Roadie
  • In the new re-design (both Mac app and Web app) it is missing the "Custom Order" option when viewing playlists and it will not allow me to rearrange playlists and playlist folders.    It ...
  • user-removed
  • Not applicable
  • 1947 Views
  • 11 replies
  • 1 likes
  • 1947 Views
  • 11 replies
  • 1 likes

Superuser Contribution Podcasts auto-mark as played, then unmark themselves

MBA M1/2020Spotify for macOS (Apple Silicon)1.2.31.1205.g4d59ad7c This behavior just started in the last few weeks. If I pause/stop a podcast episode near the end of it's run-time, Spotify automatically marks the ep as played. Unfortunately, that "pl...

  • Newbie
  • MBA M1/2020 Spotify for macOS (Apple Silicon) 1.2.31.1205.g4d59ad7c   This behavior just started in the last few weeks.   If I pause/stop a podcast episode near the end of it's run-ti...
  • Ivelina
  • Moderator
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrapped on profile

I'd like Spotify Wrapped to appear on profiles so that users can view the wrapped of other users.

  • Regular
  • I'd like Spotify Wrapped to appear on profiles so that users can view the wrapped of other users.
  • Eni
  • Moderator
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Superuser Contribution Insanely high battery impact and usage

PlanPremiumCountryDenmarkDeviceMacBook Air 2023Operating SystemmacOS 14 My Question or IssueRecently I've began noticing an issue with the battery impact and usage of Spotify. Sometimes when using the app it'll randomly shoot up to like 300 energy im...

  • Casual Listener
  •   Plan Premium Country Denmark Device MacBook Air 2023 Operating System macOS 14   My Question or Issue Recently I've began noticing an issue with the battery impact and usage of...
  • bobthesimple
  • Visitor
  • 663 Views
  • 4 replies
  • 0 likes
  • 663 Views
  • 4 replies
  • 0 likes

Superuser Contribution Extra window appearing on Dock.

On my Mac, it seems to show this extra window that says "Spotify Premium" when you get close to it. I have tried reinstalling it but it still shows up. I'm not sure if this is my computers problem or if I have updated it in the wrong way. Thank you!

  • Casual Listener
  • On my Mac, it seems to show this extra window that says "Spotify Premium" when you get close to it. I have tried reinstalling it but it still shows up. I'm not sure if this is my computers problem or...
  • Yordan
  • Moderator
  • 3923 Views
  • 29 replies
  • 5 likes
  • 3923 Views
  • 29 replies
  • 5 likes

Superuser Contribution add a second album to the waiting list at the end

Unfortunately I found the interface and navigation in Spotify to be quite annoying and cumbersome often... there does not seem to be organisation featues I would like and some things are missing that I find very basic... Anyway...One thing I would li...

  • Casual Listener
  • Unfortunately I found the interface and navigation in Spotify to be quite annoying and cumbersome often...   there does not seem to be organisation featues I would like and some things are mis...
  • Susan_GP
  • Moderator
  • 1059 Views
  • 6 replies
  • 2 likes
  • 1059 Views
  • 6 replies
  • 2 likes

Says offline when it's online

PlanPremiumAmerica DeviceMacBook Pro My Question or IssueI have the app downloaded on my computer and i am connected to the wifi but my spotify app continues to say offline. I tried turning the connection off and on again but that did not work and I ...

  • Visitor
  •   Plan Premium America   Device MacBook Pro    My Question or Issue I have the app downloaded on my computer and i am connected to the wifi but my spotify app continues t...
  • Amayy
  • Spotify Star
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Superuser Contribution I want to share my playlist

I want to share my 'favorites' with my brother. Google tells me to click the three dots at the top right of the screen and there are no dots

  • Visitor
  • I want to share my 'favorites' with my brother. Google tells me to click the three dots at the top right of the screen and there are no dots
  • Yordan
  • Moderator
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Superuser Contribution Audio not good

PlanPremiumCountryIndiaDeviceMacbook Pro 2021Operating SystemSonoma 14.2.1 My Question or IssueI am not able to hear clear HD music in my airpods when connecting to my mac. Can someone help me with this?

  • Visitor
  • Plan Premium Country India Device Macbook Pro 2021 Operating System Sonoma 14.2.1   My Question or Issue I am not able to hear clear HD music in my airpods when connecting to my mac. C...
  • Ivelina
  • Moderator
  • 415 Views
  • 1 replies
  • 0 likes
  • 415 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tracks are playing, but there is no sound

PlanFree DeviceMacbook Pro 2018Operating SystemmacOS Mojave 10.14.4 Spotify Version1.1.5.153.gf614956d My Question or IssueThe app seems to be working completely fine except the fact that there is no sound whatsoever. I've tried rebooting the mac and...

  • Newbie
  • Plan Free   Device Macbook Pro 2018 Operating System macOS Mojave 10.14.4   Spotify Version 1.1.5.153.gf614956d   My Question or Issue The app seems to be working completel...
  • LunaLu
  • Visitor
  • 58063 Views
  • 32 replies
  • 10 likes
  • 58063 Views
  • 32 replies
  • 10 likes

Superuser Contribution Importing Local File: Podcast with PLAYBACK SPEED

How can I import podcasts that I have as .mp3 files into spotify's Local Files area?I would like the option to change playback speed as well as the buttons to change from next/previous song to +/- 15s while listening to the podcasts on my iPhone. Add...

  • Newbie
  • How can I import podcasts that I have as .mp3 files into spotify's Local Files area? I would like the option to change playback speed as well as the buttons to change from next/previous song to +/- ...
  • meir12tgf
  • Newbie
  • 1825 Views
  • 2 replies
  • 3 likes
  • import
    iphone
    Local files for Spotify Mobile
    Playback Error
    playback speed
    podcast
  • 1825 Views
  • 2 replies
  • 3 likes

Superuser Contribution Can't reach Spotify for Artists page on Safari

An animation of three dots persist when I try to open Spotify for artists page on Safari. I have been checking my stats from my mobile device, hoping the Safari issue would be solved by itself, but now it has been over a month. Thanks for help

  • Visitor
  • An animation of three dots persist when I try to open Spotify for artists page on Safari. I have been checking my stats from my mobile device, hoping the Safari issue would be solved by itself, but n...
  • twinklels7
  • Regular
  • 3376 Views
  • 20 replies
  • 6 likes
  • 3376 Views
  • 20 replies
  • 6 likes

Superuser Contribution Album missing from discography but still available when accessed via an old playlist

PlanPremiumCountryusa DeviceMacbook Pro '19 16" i9Operating Systemmacos My Question or IssueThe original Unknown Mortal Orchestra album "II" is not shown in discography, only the reissue. Why? The original one is still on the platform and able to be ...

  • Roadie
  • Plan Premium Country usa   Device Macbook Pro '19 16" i9 Operating System macos   My Question or Issue The original Unknown Mortal Orchestra album "II" is not shown in discograph...
  • disc_count
  • Roadie
  • 194 Views
  • 4 replies
  • 0 likes
  • 194 Views
  • 4 replies
  • 0 likes