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Plan
Premium
Device
Macbook Pro 2018
Operating System
macOS 11.2.3
My Question or Issue
Hi, I use Spotify on a mac. Regularly when I remove a song from a playlist it changes the order of the other songs in the playlist. This happens more often when I remove multiple songs at once. Often the song to remove stays in the playlist. A similar thing happens when I move multiple songs around in the playlist, they do not always stay in the original order. But especially when deleting it is really frustrating to curate a playlist as I often need to redo my choices of order.
Hey @momonumana,
Thanks for reaching out to the Community.
Could you make sure that Custom order is selected in the playlist sorting options? If that doesn't do the trick, let us know if this issue persists once you've performed a clean reinstall on the affected device. We recommend this step since it'll get you the latest app version with all necessary updates and remove any corrupted files from previous installations.
Hope this helps. Keep us posted on how it goes.
Hey @momonumana,
Thanks for getting back to us.
Could you test if the same thing happens on our web player? If you have the option to borrow a friend or family members account and share if you observe the same behavior there, that would help us a lot in getting to the bottom of this.
Keep us posted, we'll be on the lookout for your reply.
Hey @momonumana,
Thanks for getting back to us.
It would seem that something is interfering with the app on that specific device. One thing that you can try is removing any Spotify entries in the hosts file you can find. Even though it was written for another topic, this page has instructions on how to do this.
If that doesn't fix things, we'd a appreciate a recording of the issue. The results of testing another account would also be of great help.
Keep us posted. We'll be on the lookout for your reply.
I checked at a friends mac, he uses macOS Catalina instead of Big Sur as I do. His Spotify looks quite different, like an older version, but no update seems available for him. His version number is 1.1.54.592.gc0b20638 mine is 1.1.54.592.gc0b20638-a. In his version the problem does not appear.
Hey there @momonumana,
Thank you for your reply and confirmation.
You are on the new desktop experience which is why your app looks a bit different.
Can you have someone log in to your device - such as a friend or a family member to see if the issue persist.
We'll keep an eye out for your reply.
Cheers!
Same issue here on same OS after new update.
It seemed to have occurred to only certain playlists, and it happened after I deleted something while it was sorted by duration.