Plays start and end of song only

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Plays start and end of song only

rnodern
Newbie

 

Plan Premium for Family (master)

Device

Macbook Pro (2018 15")

Operating System

MacOS 10.3.5

 

I am playing back a particular album, and it will play around 20-30 seconds of the song, and then skip to play the last 20 seconds of a song. 

 

I once selected to download this album. I assumed the download files had been damaged, so cleared cache and deleted the songs as per other help articles. I even uninstelled the app and reinstalled. Still does exactly the same thing. 

 

Another thing that concerns me is that in my account it says my credit card will expire soon. I checked my payment details, it is YEARS away from expiry. So, i checked my subscription status, and it says Premium Family. Yet in the website it asks me to sign up for premium. 

 

I am so frustrated with Spotify lately, numerous issues across all of my devices. I am ready to go back to Apple Play

 

 

 

1 Reply

Re: Plays start and end of song only

Rock Star 16
Rock Star 16

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps. Also, please try to update your macOS version to 10.13.6 :)

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

LoxerRock Star 16
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