Plays start and end of song only

[rnodern]

Plan Premium for Family (master)

Device

Macbook Pro (2018 15")

Operating System

MacOS 10.3.5

I am playing back a particular album, and it will play around 20-30 seconds of the song, and then skip to play the last 20 seconds of a song. 

I once selected to download this album. I assumed the download files had been damaged, so cleared cache and deleted the songs as per other help articles. I even uninstelled the app and reinstalled. Still does exactly the same thing. 

Another thing that concerns me is that in my account it says my credit card will expire soon. I checked my payment details, it is YEARS away from expiry. So, i checked my subscription status, and it says Premium Family. Yet in the website it asks me to sign up for premium. 

I am so frustrated with Spotify lately, numerous issues across all of my devices. I am ready to go back to Apple Play

[Loxer]

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps. Also, please try to update your macOS version to 10.13.6 🙂

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

[rnodern · Accepted solution]

Hey, i know it's been a long time since I reported this issue but I managed to identify the cause and the solution. 

The cause was due to incomplete/corrupted "saved" or "cached" songs. to correct it, I manually went in and deselected the songs as saved songs, flipped the toggle for "download" on the album/artist, and cleared the app cache on my device. 

Then when I reopened and signed in to the app, i went back and selected the album(s) i wanted downloaded to be dowloaded/played offline.