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Popping noise

Popping noise

Plan

Premium

Country  - U.S.

 

Device

(Macbook Pro 14-inch 2021)

Operating System

(iOS Sonoma 14.4.1)

 

My Question or Issue

Spotify is making a loud popping noise on my Macbook. Issue isn't present on my phone. No other websites or apps on my laptop make the sound, so I don't think it's the speakers. I've tried clearing my spotify cache, updating my laptop and spotify, restarting, etc. Nothing is making it go away. The noise is way louder than the music and frequent enough that I'm just not using spotify on my laptop anymore.

 

Reply
4 Replies

Hey @kassjaned,

 

Thank you for reaching out to the Community.

 

The issue you're describing could be related to some damaged cache stored on your device that may be affecting the proper behavior of the app. We understand you’ve already tried some troubleshooting steps including reinstalling, but to be sure that we're on the same page - did you use the steps for a clean reinstall mentioned in this article?

 

If the issue persists, we'd recommend clearing any entries which contain Spotify from the host files on your computer as this process will replace any possible damaged files. To do so, you can follow the instructions mentioned in this post.

 

If the issue persists, include in your next response the Spotify version you're currently running to continue investigating the case.

 

We'll be on the lookout.

OscarDCModerator
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Hi!

 

I am having the same issue as @kassjaned and would be interested in getting an answer. I have done a clean reinstall and cleared all entries which contain Spotify from host files, as suggested, as well as clearing caches numerous times, removing all the downloaded songs, updating and resetting my computer, and even taking my laptop to a repair store to check that it isn't an issue with the speakers. It isn't. 

 

I only bought this laptop a couple of months ago, so I'm confused and frustrated.

My device is a 2022 13-inch Macbook Air, operating on Sonoma 14.5. I am running Spotify for macOS (Apple Silicon)
1.2.41.434.g39a25e2c. If you have any ideas, I would love to hear them. I have been using Spotify for at least 7 years, and I would hate to have to leave the platform over the issue.

 

Thank you 🙂

Hey @briannasiann,

 

Thank you for joining the conversation.

 

We appreciate all the info you included in your post. To continue investigating this issue, would you mind checking the troubleshooting mentioned in the top answer of this article to see if it makes any difference?

If the issue persists, could you check if the Web Player also makes the popping noise? This will give us a better look at the issue.

 

We'll be on the lookout. 

OscarDCModerator
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Hi @OscarDC,

 

The troubleshooting option in that article either didn't work at all or only worked for about 5 minutes before the popping started again. The Web Player, so far, does not make a popping noise. 

 

Thanks again.

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