It doesn't seem to me that Spotify has any real customer support at all. Nor does it seem that they pay any attention to these forums in the least. When I need help, or have a question about an issue, the very last thing I expect to have to do is to spend hours reading through forums looking for an answer. I have seen some features removed, and some features added, since I've joined the Spotify community. Some of those removed I had found useful, and didn't understand why they (Spotify) would remove them. Some of the features that have been added I've wondered, "Why did that have to take so long to be added?". For almost the last 5 years, I've been a paying (premium) customer. Today, I've cancelled my premium subscription. You (Spotify) have removed the one feature that made your app stand out from the rest, and was the only feature that I really cared about. What was it you ask? The notifications bell. I cannot understand for the life of me, why you would remove this feature. Especially since no plausible reason, or explination can be found, other than "We sometimes remove features to better the experience for our users.", or something along that line. Sure, I could opt for push notifications, or email, but why should I settle for spam when the in app notifications function worked just fine? You should be working on streamlining your app, removing bugs, adding features, letting users customize the app toggling on and off the options that they would like to use or not use. You should be making the desktop mirror the mobile app, and vice versa. You should be making the app more intuitive to use, not more difficult. I really liked this app, and waited for months for the notifications bell to return. I had planned on waiting until the end of the year, but I have decided that I needed to make my voice heard. I will still be a standard subscriber for the moment, but now I am actively looking for a replacement to Spotify. There are a few things you still need to work on in a big way, if you wish to continue to dominate the way you have been. First and foremost being, LISTEN TO YOUR PAYING CUSTOMERS! I'd be happy to return to being a paying customer, once I'm informed of the notifications bell being returned. But you seem bent on destroying yourselves, instead of pleasing your paying customers, and I don't expect you'll return this feature because it seems that the wishes of your customers are no concern of yours.
Spotify, I think the most important lesson to be learned here, is that you are never to big to fail. Sure, I'm just one. But as the number of premium subscriber cancellations starts to skyrocket, what will you do then? By then it will be too late, and you will have no one to blame but your own ineptness. You will be the latest casualty of the great companies that once were. Owing your demise to your own stubborness of not wanting to listen to your paying customers.
To all the other paying (premium) subscribers out there. Make your voice heard. Cancel your premium subscriptions. Then let Spotify know why. If they cannot listen to their customers, why then, should we be giving them our money? We should all refuse to support any company that won't support us.
