Family Premium Plan, Finland.
iMac OS X 10.15 Catalina.
My Question or Issue is I can't open the Spotify desktop app.
I get the red boxed message:
The username or password is incorrect. (Error code: auth 2)
I hadn't changed my login details for years and they work fine on all other devices (phones, tablets, PC laptop). I've reset my password via the official link but still not working.
I completely (all files) removed and re-installed the app but not working.
I set the proxy settings to no proxy but this didn't work.
The firewall is turned off on this computer.
I suspect the issue is that I recently updated to Mac OS X 10.15 from 10.14 and the Spotify desktop app hasn't been coded properly to work on this new OS.
However, I'm really hoping someone has a workaround.
Solved! Go to Solution.
Hey there folks,
Thanks for posting - we’re here to help!
Make sure you perform a clean reinstall of the app on the device on which you can't log in. This will make sure you get the latest app version with all necessary updates, but also get rid of any corrupted files from previous installations.
It's also a good idea to check if you need to remove some entries from your hosts file. To do this, follow the steps below:
If you use Windows OS you'll find the steps for cleaning your hosts file here. When on mobile device, make sure to disable any power saving or data cleaning settings that might run active.
Keep us posted. We'll be here if you have any questions.