Spotify Pausing Repetitively

[user-removed]

Plan: Spotify Free

Country: Australia (WA)

Device: MacBook Air 11inch 2013

Operating System: MacOS Catalina

Whenever playing music (whether in app or web browser version), any song will always pause every 31 seconds. I have tried everything suggested in other threads (uninstalling, restarting, changing listening quality, changing wifi networks, uninstalling followed by restarting before reinstalling, and signing out of all devices, as well as disabling firewalls and battery saver modes), but the problem still persists. Attached is a screenshot of the current version of Spotify I am running, which has been updated to the latest version and has been working for a few weeks until now. Any help would be appreciated. 

*Edit: This issue has rarely had some lapses, in which music will be able to play unobstructed for a short while. This seems to have no correlation to other apps running at the same time

[Ver]

Hey @user-removed,

Thanks for reaching out to us and welcome to the Community 🙂

The troubleshooting steps that you've tried so far are very good. We'd like to add a few more.

It's a good idea to give these steps a go and run a clean reinstall. This one is more thorough than the usual one.

Could you try on another device to check if anything changes? That way we can see if it's a device-related issue.

You can also send us a video recording of what you're seeing. We'll look into this further.

Keep us in the loop! If you have questions, you know where to find us.

[user-removed]

Hi

I have run a clean reinstall already, to no avail. However, I have logged onto another device and the issue still persists. I believe it has something to do with the account itself. Spotify also does not allow me to make a new account, as any attempt brings up an "unexpected issue"

[Alex]

Hey @user-removed,

Thanks for the reply.

You should be able to create a new account without encountering any errors. 

Can you try through this link in an incognito window or a different browser/network.

Let us know how it goes.

[user-removed]

Hi, I have succeeded in creating a new account. Is it possible to fix the current account though? As I have some collaborative playlists that i would like to keep

[Alex]

Hey @user-removed,

Thanks for the reply.

Since your original account pauses on multiple devices, this might indeed be a an account related issue. 

As sometimes account get broken it's better to transfer your Music collection over to a new account. 

You can follow this guide for some helpful tips and share your collaborative playlists with your new account as well. Just to be on the safe side, try using the new account for a day or two before making the transfer and subscribing to any plan.

Hope this helps. 

[user-removed]

Hi, and thanks for the advice. I'd just like to clarify is there no chance of the account being fixed or issue disappearing after time? And if not is it possible to register a new account with the old account's email address?

[Alex]

Hey @user-removed,

Thanks for the reply.

If the issue on your old account continues after the next app update, it's very likely that it won't get fixed.

Regarding the email - once you've closed your old account your email address will be freed up after about a month. (It's kept in the system for security purposes). After that you can change the address on your new account to your original email address.

This process is described in the In the article I linked to 🙂

Cheers.

[user-removed]

Hi, and sorry for the extended replies

I was just wondering when the next update would be? I have currently changed the email of my current account and will wait until the update comes around to decide whether to make a new account or stick to my old one

Thanks for the help 🙂