Spotify app not downloading new music

[joaoandredesous]

Plan

Free

Country

Portugal

Device

MacBook Pro (Retina, 15-inch, Mid 2014)

Operating System

Mac OS Mojave

Hey guys, so about a week ago spotify as not been "downloading" new music. Meaning all music that I had not listened prior to that moment is not available to me. Including old and new music.

However when using the web app everything is fine. 

I dunno what I might have done to trigger this. HELP!

[Katerina]

Hey there @joaoandredesous,

Thanks for posting and welcome to the Community!

Since you mention that everything works with no issues in the Web Player, we'd first recommend making sure of the following:

• Check your device is supported and up to date.
• Your device should have at least 250MB available memory (you may want to remove any unnecessary files and apps).

If that doesn't help, a clean reinstall of the app following the instructions in this Spotify Answer should do the trick.

Any screenshots of what you see if the issue persists would be very helpful so we can take a closer look. Just make sure that no private/sensitive info is displayed.

Let us know how you get on! We'll be right here if you need more help.

Have a lovely day 🙂