Spotify closes as soon as I start it

[Combii]

Spotify desktop started not working for several months now.

Everytime I try and open it, it will close as soon as possible, I'm not even seeing the popup appear.

I've deleted everything related to spotify in the library/caches folder.

Restart and Shutdown the Macbook.

I don't know what to do anymore. Please help.

[Jeremy]

Hey there @Combii,

Thank you for reaching out to us here in the Community. We're sorry to hear about this.

Can you confirm if you followed these exact steps when you reinstalled the app? 

We also suggest that you always keep your app up to date.

If that doesn't do the trick - can you let us know which version of the app you have?

We'll keep an eye out for your reply.

Cheers!

[Combii]

Hello,

Yes I followed all the steps in the link and updated spotify to latest version.

I don't know what more to do than format my Macbook which I do not want to do.

[Jeremy]

Hey again @Combii,

Thank you for your reply and confirmation.

Can you let us know if this occurs if you download Spotify from here?

Keep us posted 🙂

Take care!

[Combii]

Yes it does.

[Jeremy]

Hey again @Combii,

Thank you for getting back in touch with us.

Can you try with another internet connection to see if the issue persist?

It would also be great if you can let us know which OS you have on your Mac?

Cheers!

[Combii]

Hey,
I tried a different internet connection and it didn't work.

I just got a popup now "The application Spotify can't be opened" and then an error code (Cannot remember it now something with two digits).

But now the popup does not appear again. Spotify just closes instantly as soon as I open it, like before. (Cannot even see the window appear so fast it close)

My OS is: macOS Big Sur Version 11.1

[Jeremy]

Hey again @Combii,

Thank you for the troubleshooting you've done so far.

Can you open your mac in safe mode? To enter Safe Mode - just hold the Shift key while booting. Make sure the Firmware password is off.

Cheers!

[Combii]

I tried safe mode. Spotify opens when I'm in safe mode. But only in safe mode

[Ver]

Hey @Combii,

Thanks for keeping us posted 🙂

If the app launches without an issue in safe mode, there could be something within the configuration of your Mac that runs when booting regularly, which then closes our app. 

In a case of a Windows PC, we would suggest to check if you have any Antivirus or similar software that could prevent apps from running, but to understand why this happens on your Mac, we'd recommend to get in touch with Apple support.

It's also a good idea to check if the app runs on a different administrator profile. If it does, it might be a specific profile-based restriction.

If you have questions, don't hesitate to reach out to us. We'll be happy to help.
 

[Combii]

I talked with Apple Care + and they say it's a problem from Spotify side. And the only way to fix it is completely reformatting hard drive.

[Combii · Accepted solution]

I solved my issue by following this stackoverflow. I would assume it's an issue with spotlight (Not sure) but my spotify now opens after i reset it.

https://apple.stackexchange.com/questions/62715/applications-dont-show-up-in-spotlight

[CarlosE]

Hey @Combii,

Thanks for getting back in touch.

We're glad to know that you were able to sort this out, and thanks for sharing your solution in the Community, as it might be helpful for other users too.

If you need a hand with anything else, give us a shout.

Have a good one 🙂