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Desktop (Mac)

Discuss Spotify for Mac

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Forum Posts

Pop-up for xpui appears on app startup

Every time my desktop app starts up another window appears for https://xpui.app.spotify.com/index.html with the error:DNS_PROBE_FINISHED_NXDOMAIN The app works fine but it's incredibly annoying to have this random window appear every single time. Mac...

Music Fan

ghiesz

Casual Listener

27319 Views

54 replies

9 likes

  • 27319 Views
  • 54 replies
  • 9 likes

Solved!! Cant download Spotify on Mac OS 10.15.7

PlanPremiumCountryUnited States Of AmericaDeviceMacBook Pro (15-inch, Mid 2010)Operating SystemMac OS Catalina 10.15.7 My Question or IssueWhen I try to install Spotify the installer says "Unsupported PlatformSorry, this version of Spotify is for mac...

Newbie

archaosenzo

Visitor

13519 Views

3 replies

0 likes

  • 13519 Views
  • 3 replies
  • 0 likes

Solved!! Clear recently played on home screen?

How do I clear the recently played items that appear on the home screen upon launching the desktop app? If I go into the Recently Played section and remove them there, they still show up on the home screen.

Regular

jruby

Visitor

148535 Views

12 replies

25 likes

  • 148535 Views
  • 12 replies
  • 25 likes

Solved!! Upstream request timeout?

The web player link brings me to a white page that says upstream request timeout. The website said it was fixed in October but it is a new issue for me.

Newbie

Ivelina

Moderator

134928 Views

47 replies

20 likes

  • 134928 Views
  • 47 replies
  • 20 likes

Solved!! Unable to access account overseas

Hello, I can't access my account overseas after entering correct username and password. It prompts the message that for a free trial subscription, we can only use it overseas for 14days. Help me to get my access back as I m overseas for 2-3 months. H...

Newbie

Hello, I can't access my account overseas after entering correct username and password. It prompts the message that for a free trial subscription, we can only use it overseas for 14days. Help me to g...

osornios

Spotify Star

987 Views

1 replies

0 likes

Mac
  • 987 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Connect with remote- Can't pause

I like using the Spotify app on my iPhone as a remote when I use Spotify playing from Desktop or iPad. However, I've never been able to pause a song. If I do, it instantly loses the connection to the main device. If I try to reconnect it says "Spotif...

Casual Listener

I like using the Spotify app on my iPhone as a remote when I use Spotify playing from Desktop or iPad.   However, I've never been able to pause a song. If I do, it instantly loses the connecti...

royalwithcheese

Casual Listener

4417 Views

9 replies

1 likes

Mac
  • 4417 Views
  • 9 replies
  • 1 likes

Solved!! Notifications on Mac client

Hi, So on one of my macs, I have lost the notification icon in the top right corner.At first, I thought it was an update thing, but as my other mac still has the icon, I'm wondering what's going on. I've already tried a complete reinstall, deleting f...

Gig Goer

Hi,   So on one of my macs, I have lost the notification icon in the top right corner. At first, I thought it was an update thing, but as my other mac still has the icon, I'm wondering what's...

MattSuda

Spotify Star

715 Views

3 replies

1 likes

Mac
  • 715 Views
  • 3 replies
  • 1 likes

Solved!! Skipping audio when OSX screen locks

DescriptionWhen I listen to spotify on my mac, I'm not always using the mac for anything else for a while, and the screen will goto sleep (not the whole computer - just the screen). Once it goes to sleep, spotify will start skipping. It's not 100% of...

Casual Listener

Description When I listen to spotify on my mac, I'm not always using the mac for anything else for a while, and the screen will goto sleep (not the whole computer - just the screen). Once it goes to...

user-removed

Not applicable

6468 Views

14 replies

1 likes

Mac
  • 6468 Views
  • 14 replies
  • 1 likes

Solved!! OSX Spotify After Login Without Logout When Open Will Stuck At Loading

OSX SpotifyAfter Login With FB Without Logout When ReOpen Spotify Will Stuck At Loading~Unless fully Uninstall And Reinstall and next time logout if not keep stuck!

Casual Listener

OSX Spotify After Login With FB Without Logout When ReOpen Spotify Will Stuck At Loading~ Unless fully Uninstall And Reinstall and next time logout if not keep stuck!

weizhen93

Casual Listener

680 Views

4 replies

0 likes

Mac
  • 680 Views
  • 4 replies
  • 0 likes

Solved!! Downloading and Installing Spotify on Mac OS X 10.6.8

DescriptionI am just updated my OS to 10.6.8, and am trying to download the latest version of Spotify that I can. A more detailed description, using numbered steps1. First I tried downloading Spotify from the Download page.2. Then it said "Safari can...

Casual Listener

Description I am just updated my OS to 10.6.8, and am trying to download the latest version of Spotify that I can.   A more detailed description, using numbered steps 1. First I tried downlo...

matthwvickii

Newbie

70154 Views

19 replies

5 likes

Mac
  • 70154 Views
  • 19 replies
  • 5 likes

Solved!! Spotify App for OS X causing system reboot!!!

Hello, I just upgraded my Mac Pro to osx El Capitan 10.11.1 (15B38b) and when I open the Spotify App (latest downloaded from the official website) I get a full system reboot. Please let me know what could be the problem beacause I am very concerned f...

Casual Listener

 Hello,  I just upgraded my Mac Pro to osx El Capitan 10.11.1 (15B38b) and when I open the Spotify App (latest downloaded from the official website) I get a full system reboot.  &nbs...

DJTIMEGA

Casual Listener

3823 Views

11 replies

2 likes

Mac
  • 3823 Views
  • 11 replies
  • 2 likes

Solved!! Failure to Login w Facebook, no error messages

Hi, I've been browsing this forum for a bit and I haven't found this particular problem yet. If I looked over it, please forgive me. Using the desktop app on OSX on my Macbook Pro, I click on "Log in with Facebook".In Safari I first get a blank page,...

Casual Listener

Hi,   I've been browsing this forum for a bit and I haven't found this particular problem yet. If I looked over it, please forgive me.   Using the desktop app on OSX on my Macbook Pro, ...

DjVinnie91

Casual Listener

1310 Views

5 replies

0 likes

Mac
  • 1310 Views
  • 5 replies
  • 0 likes

Solved!! I Can't Make My Starred List Public

Errrragh!I have tried to make my starred playlist public, which it allows me to do in my profile, but it WILL NOT SWITCH OVER. It checks "public" but defaults to "private" everytime I go back into my profile.Can anyone help?

Regular

Errrragh! I have tried to make my starred playlist public, which it allows me to do in my profile, but it WILL NOT SWITCH OVER.  It checks "public" but defaults to "private" everytime I go ba...

koeber

Casual Listener

18952 Views

72 replies

11 likes

Mac
  • 18952 Views
  • 72 replies
  • 11 likes

Solved!! High CPU usage on OS X when Spotify is in the background

This happens many times per day, pretty much whenever Spotify is in the background. The spotify_helper process is at 100%, fans go wild, etc. There are several threds that say that this issue has been solved, but the "fix" did not work for me. Moreov...

Regular

This happens many times per day, pretty much whenever Spotify is in the background. The spotify_helper process is at 100%, fans go wild, etc.   There are several threds that say that this ...

user-removed

Not applicable

1288 Views

5 replies

0 likes

Mac
  • 1288 Views
  • 5 replies
  • 0 likes

Solved!! Cannot remove local files that no longer exist on my macbook

Hello, I have several podcasts showing up in my local files library that haven't existed on my macbook in months, maybe years. I've searched everywhere I could think on how to delete these and this post looks like the user had the same issue resolved...

Regular

Hello,   I have several podcasts showing up in my local files library that haven't existed on my macbook in months, maybe years. I've searched everywhere I could think on how to delete these a...

SuperWisdom

Community Legend

926 Views

3 replies

0 likes

Mac
  • 926 Views
  • 3 replies
  • 0 likes

Solved!! Radio Error - Failed to load

New to the spotif service. Enjoying my 3 month premium trial! However, I am unable to use the "Radio" function on my Mac. Upon clicking on the "Radio" link in the left side navigation, I receive Error: Failed to load Any ideas on how to resolve the s...

Regular

New to the spotif service.  Enjoying my 3 month premium trial!  However, I am unable to use the "Radio" function on my Mac.  Upon clicking on the "Radio" link in the left side navigati...

Dzoker

Music Fan

15224 Views

28 replies

1 likes

Mac
  • 15224 Views
  • 28 replies
  • 1 likes

Solved!! DELETE

Casual Listener

Jordi

Community Legend

12528 Views

1 replies

0 likes

Mac
  • 12528 Views
  • 1 replies
  • 0 likes

Solved!! Can't share playlist with another spotify user

I have a Facebook-connected premium Spotify account that I am letting my boyfriend use on his device. Since we can't both use it at the same time, I started another premium account just for my use. This second account is not connected to a FB account...

Casual Listener

I have a Facebook-connected premium Spotify account that I am letting my boyfriend use on his device. Since we can't both use it at the same time, I started another premium account just for my use. T...

MichaelKnoll

Newbie

29685 Views

16 replies

1 likes

Mac
  • 29685 Views
  • 16 replies
  • 1 likes

Football streaming

I have just been told that you can watch live football streams through spotfy, is this true and if it is, how?

Newbie

I have just been told that you can watch live football streams through spotfy, is this true and if it is, how?

user-removed

Not applicable

4154 Views

1 replies

0 likes

Mac
  • 4154 Views
  • 1 replies
  • 0 likes

Solved!! Mac running Yosemite Spotify Crashes

I have re-downloaded Spotify to my Mac computer running 10.10.2 but it continues to crash every time I open it. The Spotify version is: 1.0.3.101.gbfa97dfe. Any recommendations? Thanks for your help.

Casual Listener

I have re-downloaded Spotify to my Mac computer running 10.10.2 but it continues to crash every time I open it. The Spotify version is: 1.0.3.101.gbfa97dfe. Any recommendations?   Thanks for y...

kald

Newbie

2581 Views

6 replies

0 likes

Mac
  • 2581 Views
  • 6 replies
  • 0 likes

Solved!! Family plan

I just upgraded to family plan. I added my wife. We now have the same spotify, she has all my playlists and when she plays hers mine stops. Please help. Oh and I log in using Facebook

Casual Listener

I just upgraded to family plan. I added my wife. We now have the same spotify, she has all my playlists and when she plays hers mine stops. Please help. Oh and I log in using Facebook

Thodge4300

Newbie

851 Views

3 replies

0 likes

Mac
  • 851 Views
  • 3 replies
  • 0 likes

Solved!! Next / Previous media keys don't work on 3rd Party Keyboard, Play/Pause does work. [MAC]

Hello! So I am using a Logitech G710+ keyboard with my Mac (running 10.9) , and the media keys (Play/Pause, Stop, Next and Previous) work perfectly fine with iTunes, even in background. Now, when I use Spotify, I usually quit iTunes (to stop conflict...

Casual Listener

Hello!   So I am using a Logitech G710+ keyboard with my Mac (running 10.9) , and the media keys (Play/Pause, Stop, Next and Previous) work perfectly fine with iTunes, even in background. ...

ntk91

Newbie

14689 Views

37 replies

20 likes

Mac
  • 14689 Views
  • 37 replies
  • 20 likes

Solved!! Spotify not loading...

If anyone can help me. As of yesterday my Spotify completly stopped working. I can open the application up, but then nothing would load I would be stuck in a black screen. Would still have the access to the menu bar, but nothing else. I was listening...

Casual Listener

If anyone can help me. As of yesterday my Spotify completly stopped working. I can open the application up, but then nothing would load I would be stuck in a black screen. Would still have the access...

pavlov33

Casual Listener

2277 Views

3 replies

2 likes

Mac
  • 2277 Views
  • 3 replies
  • 2 likes