Help - Desktop (Mac)

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

MattSuda
Spotify Star
2024-03-14 3:40:52 PM
2024-03-14 3:41:33 PM
MattSuda
Spotify Star
2517 Views
1 replies
0 likes

2517 Views
1 replies
0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

MattSuda
Spotify Star
2023-06-26 9:00:58 AM
2023-06-26 9:01:14 AM
MattSuda
Spotify Star
5002 Views
1 replies
0 likes

5002 Views
1 replies
0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

MattSuda
Spotify Star
2023-04-28 8:09:54 PM
2023-04-29 10:41:09 PM
MattSuda
Spotify Star
3626 Views
1 replies
3 likes

3626 Views
1 replies
3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

mariomrt
Casual Listener
2019-04-20 2:00:15 PM
2023-05-18 3:32:12 PM
bfteach
Regular
39542 Views
19 replies
1 likes
music stops

39542 Views
19 replies
1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

Goodman
Spotify Legend
2012-07-19 10:29:25 AM
165435 Views
0 replies
35 likes
Mac

165435 Views
0 replies
35 likes

Superuser Contribution Error code auth:5, accesspoint:45

PlanPremium FamilyCountryUSDeviceMacbook Air 2013Operating SystemHigh Sierra 10.13.2 My Question or IssueSpotify was stuck on 'offline', saying i had no connection when I had a good connection. I tried updating and then reinstalling, but when I went ...

henryclapp
Visitor
Plan Premium Family Country US Device Macbook Air 2013 Operating System High Sierra 10.13.2 My Question or Issue Spotify was stuck on 'offline', saying i had no connection when I had...
2020-05-05 7:46:17 AM
2020-12-27 10:23:42 AM
Alex
Spotify Legend
8882 Views
3 replies
4 likes

8882 Views
3 replies
4 likes

Superuser Contribution Cant drag an album to my Libraryfolders

PlanPremiumCountrySwedenDeviceMac Desktop Spotify 1.1.46.916.g416cacf1-aOperating SystemMac OS 10.15.4 My Question or IssueI used to be able to drag an album to the left section where I have my folders - now I can’t do that (Spotify 1.1.46.916.g416ca...

jojovxo
Visitor
Plan Premium Country Sweden Device Mac Desktop Spotify 1.1.46.916.g416cacf1-a Operating System Mac OS 10.15.4 My Question or Issue I used to be able to drag an album to the left...
2020-11-29 6:25:58 PM
2020-12-26 5:58:58 PM
gafman1
Casual Listener
445 Views
2 replies
0 likes

445 Views
2 replies
0 likes

Solved!!Superuser Contribution Music stops playing on Mac desktop app

PlanPremium CountryJapan DeviceMacbook Pro late 2019 and Mac mini M1 2020 Operating SystemCatalina and Big Sur My Question or Issue I'm using the Mac app and am running into the problem of music stopping when I press the play button. The problem I im...

tsuyoshizawa
Casual Listener
Plan Premium Country Japan Device Macbook Pro late 2019 and Mac mini M1 2020 Operating System Catalina and Big Sur My Question or Issue I'm using the ...
2020-12-24 3:41:56 PM
2020-12-26 10:54:47 AM
Jeremy
Spotify Legend
8376 Views
3 replies
0 likes

8376 Views
3 replies
0 likes

Superuser Contribution Where's the dislike button on Mac Desktop?

Plan: Premium DuoCountry: USADevice: Macbook Pro 2017Operating System: MacOS Mojave There are 2000+ posts in the community referencing the dislike button, but they all get marked as 'duplicate,' or as 'implemented,' even though only the Windows versi...

randomcat
Regular
Plan: Premium Duo Country: USA Device: Macbook Pro 2017 Operating System: MacOS Mojave There are 2000+ posts in the community referencing the dislike button, but they ...
2020-12-22 9:24:03 PM
2020-12-24 10:48:44 PM
randomcat
Regular
623 Views
4 replies
3 likes

623 Views
4 replies
3 likes

Superuser Contribution Recently Played is BLANK

Porting these issues from Windows forum over to Mac.thread1, thread2 Same deal: Listening every day... what's the story? PlanFreeCountryU.S. DeviceMacBook Pro (Retina, Mid 2012)Operating SystemmacOS 10.12.6 (16G1510)

baloo7gs
Regular
Porting these issues from Windows forum over to Mac. thread1, thread2 Same deal: Listening every day... what's the story? Plan Free Country U.S. Devi...
2018-09-04 7:40:04 PM
2020-12-24 9:12:49 PM
Novy
Moderator
902 Views
3 replies
0 likes

902 Views
3 replies
0 likes

Solved!! Clicking on album cover image of the song currently playing takes me to a wrong song on a playlist

When playing music from a playlist clickin on album image in left corner does not take me to the right song on a playlist. Instead it takes me to a wrong song. This happens when the sorting column is activated, but does not happen when the sorting co...

lenoil
Newbie
When playing music from a playlist clickin on album image in left corner does not take me to the right song on a playlist. Instead it takes me to a wrong song. This happens when the sorting column is...
2020-12-23 2:22:58 AM
2020-12-23 3:31:22 PM
AdamDamon
Spotify Star
752 Views
1 replies
0 likes

752 Views
1 replies
0 likes

Superuser Contribution Account name not visible

PlanPremiumCountryUKDeviceMacbook ProOperating SystemMacOS 10.14 My Question or IssueThe account name/login/email is not displayed anywhere. I don't know what account I'm logged into.

januszpawlaczxd
Casual Listener
Plan Premium Country UK Device Macbook Pro Operating System MacOS 10.14 My Question or Issue The account name/login/email is not displayed anywhere. I don't know what account I'm log...
2020-12-22 3:55:00 AM
2020-12-23 9:51:45 AM
Jeremy
Spotify Legend
588 Views
3 replies
0 likes

588 Views
3 replies
0 likes

Superuser Contribution All music stops after 3 or 5 seconds. "Can't play current song"

PlanFreeCountryIndiaDeviceMacBook Air 2017 Operating SystemMacOS 10.14.5 My Question or IssueMusic suddenly stops and when next song is played, it stops after 3 or 5 seconds and in some time, "Can't play current song " appears. I live in a college.I ...

aefasdfasdflol
Casual Listener
Plan Free Country India Device MacBook Air 2017 Operating System MacOS 10.14.5 My Question or Issue Music suddenly stops and when next song is played, it stops after 3 ...
2019-05-27 5:35:39 PM
2020-12-23 8:11:40 AM
Jeremy
Spotify Legend
803 Views
3 replies
0 likes
Desktop

803 Views
3 replies
0 likes

Superuser Contribution Some tracks do not play

I previously hit same issue but reinstall helped, as advised in the previous topic.However now I hit same issue again. Now it happens on a popular artist, so I guess we can rule out the "obscure" part from the previous topic. Issue: some tracks do no...

yuryzholobov
Music Fan
I previously hit same issue but reinstall helped, as advised in the previous topic. However now I hit same issue again. Now it happens on a popular artist, so I guess we can rule out the "obscure" p...
2020-12-18 11:51:52 PM
2020-12-21 10:36:09 PM
CarlosE
Moderator
549 Views
3 replies
0 likes

549 Views
3 replies
0 likes

Superuser Contribution How to limit com.spotify.client folder size?

PlanFreeDeviceMacbook ProOperating SystemmacOS Catalina My Question or IssueA while ago, I found that the com.spotify.client folder (specifically the "Data" subfolder) had bloated over less than two months (since I got my current machine) to over 11 ...

user-removed
Visitor
Plan Free Device Macbook Pro Operating System macOS Catalina My Question or Issue A while ago, I found that the com.spotify.client folder (specifically the "Data" subfolder) had bloate...
2020-12-19 1:51:07 AM
2020-12-20 10:36:18 PM
Novy
Moderator
2758 Views
1 replies
0 likes
Cache
cache size
caches
com.spotify.client
Mac

2758 Views
1 replies
0 likes

What happened to the cache limit setting on Mac desktop player?

In the desktop player for Mac we used to be able to set a limit for the size of the cache. Recently, opening up my Spotify player became incredibly slow so I was looking around my settings and noticed that the cache storage size limit option had been...

tombland
Newbie
In the desktop player for Mac we used to be able to set a limit for the size of the cache. Recently, opening up my Spotify player became incredibly slow so I was looking around my settings and n...
2019-01-19 5:41:44 PM
2020-12-20 4:02:14 PM
blackketter
Newbie
1425 Views
1 replies
1 likes
Cache
cache clearing
cache problems
Cache Removal
Mac Desktop
Mac Desktop App
slow spotify

1425 Views
1 replies
1 likes

Solved!!Superuser Contribution unable to change cover picture for playlist

PlanPremium DeviceMacbook Pro 2012 My Question or IssueYesterday and today I haven't been able to change the cover picture for any of my playlists, it says "Failed to save playlist changes. Please try again" I have tried on several playlists, there's...

Millyjc
Visitor
Plan Premium Device Macbook Pro 2012 My Question or Issue Yesterday and today I haven't been able to change the cover picture for any of my playlists, it says "Failed to ...
2020-12-17 8:39:24 PM
2020-12-19 5:21:17 PM
Eni
Moderator
4783 Views
1 replies
0 likes

4783 Views
1 replies
0 likes

Superuser Contribution Songs not playing since upgrade

Plan: Premium DuoCountry: USADevice: MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)Operating System: macOS V11.1 (Just upgraded, was having same problem with V10) My Question or Issue:Some tracks which are not shaded do not play when clicked o...

user-removed
Visitor
Plan: Premium Duo Country: USA Device: MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports) Operating System: macOS V11.1 (Just upgraded, was having same problem with V10) My Questi...
2020-12-17 7:55:53 PM
2020-12-19 4:53:45 PM
Eni
Moderator
411 Views
1 replies
0 likes

411 Views
1 replies
0 likes

Solved!!Superuser Contribution LIKED SONG GONE

PlanPremiumCountryUSA DeviceMacbook Pro 2012 Operating SystemMojave My Question or IssueI really keep coming back to my liked song to play a song. But now all gone after new update im installed, checkout the file given.

dinouse
Newbie
Plan Premium Country USA Device Macbook Pro 2012 Operating System Mojave My Question or Issue I really keep coming back to my liked song to play a song. But now all gon...
2020-12-17 8:00:30 AM
2020-12-19 2:11:04 PM
Mihail
Spotify Legend
1002 Views
1 replies
1 likes
bug
New Update

1002 Views
1 replies
1 likes

Superuser Contribution Spotify on Mac - It's just not working

I've been using Spotify a lot since I got it about a year ago. However, a few months after installing it on my Mac, I started to notice a problem. When I'm on my Mac, if I go to the playlists I have created, or the ones I listen to, there are only ab...

jak5002
Casual Listener
I've been using Spotify a lot since I got it about a year ago. However, a few months after installing it on my Mac, I started to notice a problem. When I'm on my Mac, if I go to the playlists I have ...
2020-12-14 10:59:56 AM
2020-12-19 1:19:00 PM
Ivan
Spotify Legend
534 Views
1 replies
0 likes

534 Views
1 replies
0 likes

Superuser Contribution Songs in queue get played twice and next song will be skipped

PlanPremiumCountryDenmark DeviceGoogle Pixel 2 and Macbook Pro 2016, Yamaha Amplifier/Receiver with Spotify Connect and Yamaha MusicCast, 1x Yamaha MusicCast speaker (I had the problem prior to buying the Yamaha MusicCast speakers)Operating SystemAnd...

JesperWR
Regular
Plan Premium Country Denmark Device Google Pixel 2 and Macbook Pro 2016, Yamaha Amplifier/Receiver with Spotify Connect and Yamaha MusicCast, 1x Yamaha MusicCast speaker (I had the probl...
2020-11-14 11:42:24 AM
2020-12-19 12:37:12 PM
JesperWR
Regular
888 Views
6 replies
0 likes

888 Views
6 replies
0 likes

Superuser Contribution Friend feed not showing up?

Hello! I am having trouble as I just quite and reloaded the Spotify desktop version and my friends feed isn't showing. It just shows the "Find friends" FB link. It was working this morning and I am already following friends. Can someone help resolve ...

lianag495
Casual Listener
Hello! I am having trouble as I just quite and reloaded the Spotify desktop version and my friends feed isn't showing. It just shows the "Find friends" FB link. It was working this morning a...
2020-10-01 3:26:50 AM
2020-12-18 10:11:30 AM
Jeremy
Spotify Legend
1217 Views
7 replies
3 likes

1217 Views
7 replies
3 likes

Solved!!Superuser Contribution Can't reinstall spotify app on Catalina

PlanPremiumCountry : Israel DeviceMacbook Pro 13-inch Catalina 10.15.6 I deleted the Spotify app from my computer about two months ago because it wasn't working well and kept crashing. I haven't been able to reinstall it ever since then. I've tried m...

sharonsgh
Regular
Plan Premium Country : Israel Device Macbook Pro 13-inch Catalina 10.15.6 I deleted the Spotify app from my computer about two months ago because it wasn't working well and kep...
2020-12-09 1:48:21 PM
2020-12-17 11:49:28 AM
Ver
Spotify Legend
725 Views
5 replies
0 likes

725 Views
5 replies
0 likes

[Desktop][Search] Search field not completely visible

I have yet to update to the most recent Big Sur MacOS version, however the desktop version of Spotify, when on the home tab, displays the rounded-corner Search field almost completely out of view beyond the top of the window. Resizing the window, mak...

Sci_Ty
Visitor
I have yet to update to the most recent Big Sur MacOS version, however the desktop version of Spotify, when on the home tab, displays the rounded-corner Search field almost completely out of view bey...
2020-12-16 8:46:40 PM
271 Views
0 replies
0 likes
Desktop
Search

271 Views
0 replies
0 likes

Superuser Contribution Bug with picture gallery in standalone app

DeviceMacBook Pro 13" Mid 2012Operating SystemmacOS 10.13.6Spotify App Version 1.1.48.625.g1c87c7f7My Question or IssueIt is not possible to scroll through the pictures with the arrow button in the the standalone Spotify app. Could you please fix the...

NONON
Casual Listener
Device MacBook Pro 13" Mid 2012 Operating System macOS 10.13.6 Spotify App Version 1.1.48.625.g1c87c7f7 My Question or Issue It is not possible to scroll through the pictures with the arr...
2020-12-15 11:37:52 AM
2020-12-16 5:52:19 PM
CarlosE
Moderator
428 Views
3 replies
0 likes

428 Views
3 replies
0 likes

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