Spotify freezing on latest release? Report it here.

[Richard]

Hey everyone,

As we're rolling out a new release of Spotify for desktops - v0.8.4 - we're keen to stay on top of any bugs that may have crept in while we weren't looking. We hate bugs.

So if you're having problems please use the following template to report them in this thread. This will help our top tech boffins investigate the issue. And then we'll be able to whip out the bugspray.

Don't forget to try a reinstall first! So make sure you're on 0.8.4 before reporting this to us (check under Spotify > About Spotify)

 === START OF TEMPLATE ===

Description

When and where the crashing or freezing occurs

OSX Version

eg. Macbook Pro running OS X 10.5.8

Did a reinstall help?

Yes/No

Has anything else helped at all?

eg. turning off gapless playback made it crash less often, etc.

NB: Attach screenshots if possible and you're getting any messages/pop-ups.

=== END OF TEMPLATE ===

Thanks for helping us make Spotify the best it can be.

Update: We pushed a fix to the most recent version of Spotify. So please try redownloading from www.spotify.com/download before reporting any issues.

[StudebakerHoch]

Thank you jacobsteel! I tried your method and it worked! I had been looking for a solution for days and this is the only one that's worked so far 🙂

Still I would have preferred a legit legacy app from Spotify, but I'll take what I can get.

[user-removed]

Description

every action i try to take/make

OSX Version

Windows 7

Did a reinstall help?

No

Has anything else helped at all?

nope

NB: Attach screenshots if possible and you're getting any messages/pop-ups.

i just turned the dang this off for the day 

[AlexHarper]

V 0.8.8.349.g3657a532

Description

Can navigate playlists, cannot play any track either normally or through apps, even when synced offline. Progress bar just stays still and song won't play.

OSX Version

Windows 7 SP1 64-bit

Did a reinstall help?

No

Has anything else helped at all?

No

[Laineri]

EDIT:
Just found out my operating system version is not supported anymore.

Could you please make it clear on this sticky post since I'm not the only one with the same issue:
http://community.spotify.com/t5/Help-Desktop-Linux-Mac-and/Mac-Important-info-for-Mac-10-5-users/td-...

"Will you be able to continue to be able to use Spotify ?

YES. For some time to come you will be able to use Spotify on your OS X 10.5. However, the Spotify application won't receive any more updates.
"Ultimately, Spotify will cease to be supported on 10.5, but NOT JUST YET "

*********

Description

Spotify crash/error occurs sometimes when my Mac boots and every time when I try to launch Spotify.

I'm not sure which Spotify version I currently have since Spotify is crashing before starting but I downloaded the latest Mac version on the 17th on March 2013. The crash report of my Mac (attached below) states version as 0.8.8.349.g3657a532 (80800349).

OSX Version

Macbook 10.5.8

Did a reinstall help?

No

Has anything else helped at all?

Before reinstalling I removed all Spotify related files (such as cache files) I could find and the Spotify application. Uninstalled Flash. => I was able to play 1 song and open my inbox messages. Spotify crashed when I was trying to add songs to a new playlist. Now Spotify is back in a state it has been for weeks, crashing immediately on launch.

MAC Crash Report:
"The application Spotify quit unexpectedly."
*******

Process:         Spotify [227]
Path:            /Applications/Spotify.app/Contents/MacOS/Spotify
Identifier:      com.spotify.client
Version:         0.8.8.349.g3657a532 (80800349)
Code Type:       X86 (Native)
Parent Process:  launchd [70]

Interval Since Last Report:          2739 sec
Crashes Since Last Report:           5
Per-App Interval Since Last Report:  19 sec
Per-App Crashes Since Last Report:   4

Date/Time:       2013-03-17 09:57:56.981 +0200
OS Version:      Mac OS X 10.5.8 (9L31a)
Report Version:  6
Anonymous UUID:  10EB5A90-4443-4ACD-8BDD-3D287AADDC43

Exception Type:  EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread:  0

Thread 0 Crashed:
0   libSystem.B.dylib                 0x951a3d52 __kill + 10
1   libSystem.B.dylib                 0x95216242 raise + 26
2   libSystem.B.dylib                 0x95222681 abort + 73
3   libSystem.B.dylib                 0x952173e3 __assert_rtn + 101
4   com.spotify.client                0x00311b90 operator delete[](void*) + 3063664
5   com.spotify.client                0x00085d3b operator delete[](void*) + 393499
6   com.spotify.client                0x000c65e4 operator delete[](void*) + 657860
7   com.spotify.client                0x000c82ba operator delete[](void*) + 665242
8   com.spotify.client                0x0002dc62 operator delete[](void*) + 32834
9   com.spotify.client                0x00028b46 operator delete[](void*) + 12070

Thread 1:
0   libSystem.B.dylib                 0x95136166 mach_msg_trap + 10
1   libSystem.B.dylib                 0x9513d95c mach_msg + 72
2   com.apple.CoreFoundation          0x90f16e7e CFRunLoopRunSpecific + 1790
3   com.apple.CoreFoundation          0x90f17aa8 CFRunLoopRunInMode + 88
4   com.apple.audio.CoreAudio         0x9045b5f8 HALRunLoop::OwnThread(void*) + 160
5   com.apple.audio.CoreAudio         0x9045b480 CAPThread::Entry(CAPThread*) + 96
6   libSystem.B.dylib                 0x95167055 _pthread_start + 321
7   libSystem.B.dylib                 0x95166f12 thread_start + 34

Thread 2:
0   libSystem.B.dylib                 0x95136166 mach_msg_trap + 10
1   libSystem.B.dylib                 0x9513d95c mach_msg + 72
2   com.spotify.client                0x0076004e void google_breakpad::ReadImageInfo<google_breakpad::MachO32>(google_breakpad::DynamicImages&, unsigned long long) + 2606
3   libSystem.B.dylib                 0x95167055 _pthread_start + 321
4   libSystem.B.dylib                 0x95166f12 thread_start + 34

Thread 3:
0   libSystem.B.dylib                 0x9513d34e __semwait_signal + 10
1   libSystem.B.dylib                 0x95167ccd pthread_cond_wait$UNIX2003 + 73
2   com.spotify.client                0x0064b90a double base::TO_LE<double>(double const&) + 2854666
3   com.spotify.client                0x0041b61e double base::TO_LE<double>(double const&) + 560158
4   com.spotify.client                0x0064b6b4 double base::TO_LE<double>(double const&) + 2854068
5   libSystem.B.dylib                 0x95167055 _pthread_start + 321
6   libSystem.B.dylib                 0x95166f12 thread_start + 34

Thread 4:
0   libSystem.B.dylib                 0x9519cd1e poll$UNIX2003 + 10
1   com.spotify.client                0x0042474b double base::TO_LE<double>(double const&) + 597323
2   com.spotify.client                0x0064b6b4 double base::TO_LE<double>(double const&) + 2854068
3   libSystem.B.dylib                 0x95167055 _pthread_start + 321
4   libSystem.B.dylib                 0x95166f12 thread_start + 34

Thread 5:
0   libSystem.B.dylib                 0x951668c6 kevent + 10
1   libSystem.B.dylib                 0x95167055 _pthread_start + 321
2   libSystem.B.dylib                 0x95166f12 thread_start + 34

Thread 0 crashed with X86 Thread State (32-bit):
  eax: 0x00000000  ebx: 0x95222641  ecx: 0xbffff79c  edx: 0x951a3d52
  edi: 0x00b108e0  esi: 0x007751dc  ebp: 0xbffff7b8  esp: 0xbffff79c
   ss: 0x0000001f  efl: 0x00000286  eip: 0x951a3d52   cs: 0x00000007
   ds: 0x0000001f   es: 0x0000001f   fs: 0x00000000   gs: 0x00000037
  cr2: 0x007828a0

Binary Images:
.... REMOVED FROM THE POST SINCE CHARACTER LIMIT ON THE FORUM IS 20 000 ....
******

[SpEdWildcat2013]

My Spotify is freezing too. It won't even let me into the application without force quitting it and then it will only let me on for 2 seconds and then completely freeze. It keeps saying Application Not Responding. I have never had this problem before.

Why do people change things and make them worse, it was fine before the update!!

[SpEdWildcat2013]

Sorry, I didn't see that there was a template

Description

Whenever it is open, I have not been able to play music after I shut computer down last night after listening to music.

OSX Version

. Macbook Pro running OS X 10.6.8

Did a reinstall help?

No because I was afraid to lose all of my information

Has anything else helped at all?

Nothing, haven't been able to get into the application because it says Application Not Responding

NB: Attach screenshots if possible and you're getting any messages/pop-ups.

=== END OF TEMPLATE ===

Someone please help, I really did love Spotify!!

[user-removed]

that is what mine is doing now 

it is COMPLETELY useless and now a .P.O.S.

it really ticks me off

[miar]

Description

I open Spotify, but the application is not responding and I have to force quit it.  
 

OSX Version

iMac OSX 10.8.3

Did a reinstall help?

It did in the beginning, but not anymore. 

Has anything else helped at all?

Nope.. 

[JacekZ]

Hello Spotify Community!

Here is my problem: 

Platform

I have OSX 10.7.5 running on my MBP.

Description

For a while now - I would say like few weeks - my Spotify is killing the operating system. When I try to launch application, it's dock icon jumps but nothing more happens. Activity monitor says that Spotify is not reporting. Then my system freezes for good. Actually processor is not working like crazy or anything. I can only move my mouse cursor but can't interact with anything on the screen, in any app. Spotify UI never even appears. Only hard reboot of the computer helps. But then system tries to start previously closed apps and here we go again 😕 

Tries attempted

I tried to remove Spotify, checked and fixed HDD and privileges, etc. Installed old version: 0.8.0.1035.g278cc85b and everything worked fine. Then auto update happens and problem comes back.

I do believe that it is problem with a new version of the software. I was using Spotify for few years now and never had such a problem.

Thank you,

Jacek 

[PensiveMind]

Description

It was crashing immediately when I tried to open it, so I deleted every Spotify file, restarted my computer, and tried reinstall it. Now it it says that an error is occuring when I try to install it.

OSX Version

Macbook Pro running OS X 10.5.8

Did a reinstall help?

No

Has anything else helped at all?

Negatory

[IMG]http://i1285.photobucket.com/albums/a585/Joel_Munson/Picture8_zps8ccc5202.png[/IMG]

[IMG]http://i1285.photobucket.com/albums/a585/Joel_Munson/Picture9_zps6ca3b2fd.png[/IMG]

[Peter__]

---

@PensiveMind wrote:

Description

It was crashing immediately when I tried to open it, so I deleted every Spotify file, restarted my computer, and tried reinstall it. Now it it says that an error is occuring when I try to install it.

OSX Version

Macbook Pro running OS X 10.5.8

Did a reinstall help?

No

Has anything else helped at all?

Negatory

[IMG]http://i1285.photobucket.com/albums/a585/Joel_Munson/Picture8_zps8ccc5202.png[/IMG]

[IMG]http://i1285.photobucket.com/albums/a585/Joel_Munson/Picture9_zps6ca3b2fd.png[/IMG]

---

Hey 🙂 

Mac OS X 10.5.x is no longer being supported by Spotify, which is why I think you are having issues. 

Have a read at my post here which outlines support details and how to get a working client again.

Peter

[gr33nmind]

ersion 8.8.450.gd941.3516 Installed this eveing 3/29/13.  Everytime I try to use the new feature filtr, my mac freezes wt spinning beachball of death. The only way to get out of this appears to be a system restart, I have uninstalled and reinstalled, but wt no positive results. Any ideas what the problem is, or a way to downgrade to the old version. It hasn't frozen at any other time, but I'm sure it's only a matter of time. This program change was not useful, at all, if it causes a system crash.

[AbsolutelyNoFB]

@gr33nmind

Spotify's latest client doesn't work at all on OS X 10.5. And has issues on other versions of OS X as well. The best thing to do is to go back to the earlier version of Spotify which was running fine for most folks.

To do this, there are step by step Mac instructions here. Or for Mac you can use pinkmoon's automated method, below.

Alternative method:

Assuming Spotify is installed, close it, open a terminal window and run this:

curl -OL http://upgrade.spotify.com/upgrade/client/osx-x86/spotify-autoupdate-0.8.5.1356.gd1d40f3a.tbz && tar -xf ./spotify-autoupdate-0.8.5.1356.gd1d40f3a.tbz  -C /Applications/Spotify.app/ && mv ./spotify-autoupdate-0.8.5.1356.gd1d40f3a.tbz ~/.Trash/ && cat /dev/null  > ~/Library/'Application Support'/Spotify/Spotify_new.archive.sig && cat /dev/null > ~/Library/'Application Support'/Spotify/Spotify_new.archive &&  chflags uchg ~/Library/'Application Support'/Spotify/Spotify_new.archive.sig && chflags uchg ~/Library/'Application Support'/Spotify/Spotify_new.archive && open /Applications/Spotify.app

or simply download this and open the file inside it:

https://dl.dropbox.com/u/12986251/Good-Ol-Spotify.tbz

[gr33nmind]

Thanx for the info. Luckily it still works except for the filtr add on wt the latest edition.

[hawkmed]

Sorry I'm not following the template, I just wanted to say it started happening after I turned on facebook connect in the preferences. Never happened before that. And as soon as I turned it off, it stopped crashing. Hope this helps pinpoint the problem

EDIT: Never mind, still crashing on me. I guess until it's fixed can't really use spotify as my music player

[gr33nmind]

Is version 10.9.0113.gd18ed589 (why is the version name so long) compatible wt Mac 10.6.8? Once I finally get it started it seems to work okay. Unfortunately I get many spinning pinwheels of death, that seem to last forever when I first start it up.

[Peter__]

---

@gr33nmind wrote:

Is version 10.9.0113.gd18ed589 (why is the version name so long) compatible wt Mac 10.6.8? Once I finally get it started it seems to work okay. Unfortunately I get many spinning pinwheels of death, that seem to last forever when I first start it up.

---

Yes it should be, although there are reports of issues with the current Spotify version on a number of platforms. 

The long launch times are something that is being worked on by Spotify internally. 

Peter

[malakatons]

Description

I'm copying-pasting the previous message because I have the same issue: The desktop app--which is how I use Spotifty the most--freezes randomly.  This started happening with the latest update. Sometimes it freezes and hangs on startup, sometimes it will freeze while a song is playing and sometimes it won't play the next song in a playlist.  It's not my connection because all of my other music and video streaming apps work perfectly. Also, when I want to start Spotify from a link on twitter or on the web, does not open the desktop app, but the Spotify web player.

OS Version

Mac OS X 10.8.4

Did a reinstall help?

No

Has anything else helped at all?

No, and I've tried everything listed in this forum.

Thanks!

[mangagirlk2]

I have been having problems with spotify not playing any songs if i already have them in my itunes. I click on the song for it to strat playing but the progress dot does not appear and nothing plays, b ut if its a song i dont own it plays jus fine. I have redowloaded it several time in the last month and the last one was minutes before i wrote this message.  I have been seeing lots of other people with this problem so please fix t so i can get back to enjoying spotify instead of hating it

[Peter__]

Hey @mangagirlk2 🙂 

Following the steps in this post should fix that for you!

Peter