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Desktop (Mac)

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Pop-up for xpui appears on app startup

Every time my desktop app starts up another window appears for https://xpui.app.spotify.com/index.html with the error:DNS_PROBE_FINISHED_NXDOMAIN The app works fine but it's incredibly annoying to have this random window appear every single time. Mac...

Music Fan

oligo_it

Visitor

29673 Views

56 replies

9 likes

  • 29673 Views
  • 56 replies
  • 9 likes

Solved!! Cant download Spotify on Mac OS 10.15.7

PlanPremiumCountryUnited States Of AmericaDeviceMacBook Pro (15-inch, Mid 2010)Operating SystemMac OS Catalina 10.15.7 My Question or IssueWhen I try to install Spotify the installer says "Unsupported PlatformSorry, this version of Spotify is for mac...

Newbie

archaosenzo

Visitor

17385 Views

3 replies

0 likes

  • 17385 Views
  • 3 replies
  • 0 likes

Solved!! Clear recently played on home screen?

How do I clear the recently played items that appear on the home screen upon launching the desktop app? If I go into the Recently Played section and remove them there, they still show up on the home screen.

Regular

jruby

Visitor

153669 Views

12 replies

25 likes

  • 153669 Views
  • 12 replies
  • 25 likes

Solved!! Upstream request timeout?

The web player link brings me to a white page that says upstream request timeout. The website said it was fixed in October but it is a new issue for me.

Newbie

Ivelina

Moderator

137756 Views

47 replies

20 likes

  • 137756 Views
  • 47 replies
  • 20 likes

Solved!! Music stops every 5 seconds - desktop only!

I've had this problem for some time now. My 27" iMac cannot run the desktop app without the music starting and stopping every few seconds. This happens whether connected via ethernet or WiFi. I've checked my cable signal throughput and it's a consist...

Casual Listener

  I've had this problem for some time now.  My 27" iMac cannot run the desktop app without the music starting and stopping every few seconds.  This happens whether connected via ether...

atom1989

Community Legend

2771 Views

5 replies

0 likes

Mac
  • 2771 Views
  • 5 replies
  • 0 likes

Solved!! Have to quit and restart spotify to see any changes

When I queue things or rearrange my queue, the changes I made won't show up unless I quit and start it over. I tried uninstalling it, then reinstalling it, but that did not work. Please help.

Regular

When I queue things or rearrange my queue, the changes I made won't show up unless I quit and start it over. I tried uninstalling it, then reinstalling it, but that did not work. Please help.

DarcieMarie23

Regular

2184 Views

3 replies

0 likes

Mac
  • 2184 Views
  • 3 replies
  • 0 likes

Solved!! Skipping audio when OSX screen locks

DescriptionWhen I listen to spotify on my mac, I'm not always using the mac for anything else for a while, and the screen will goto sleep (not the whole computer - just the screen). Once it goes to sleep, spotify will start skipping. It's not 100% of...

Casual Listener

Description When I listen to spotify on my mac, I'm not always using the mac for anything else for a while, and the screen will goto sleep (not the whole computer - just the screen). Once it goes to...

user-removed

Not applicable

6622 Views

14 replies

1 likes

Mac
  • 6622 Views
  • 14 replies
  • 1 likes

Solved!! How to search in saved song list?

They had this before, then it disappeared, what hapepned to it? I have a sizable saved song list and I literlaly have to scroll through it like I'm looking for something in a dictionary. Am I doing something wrong? How do you search for songs in your...

Casual Listener

They had this before, then it disappeared, what hapepned to it? I have a sizable saved song list and I literlaly have to scroll through it like I'm looking for something in a dictionary. Am...

OSUMatthew

Newbie

3490 Views

5 replies

0 likes

Mac
  • 3490 Views
  • 5 replies
  • 0 likes

Solved!! Question about specific song

I have a question about a specific song. It's about "Soleil Soleil" from the artist "Ilya". For some reason I can't add the song to my "songs" since there is no + button and when I play it via Spotify Connect it won't play. It appears on my mac and i...

Regular

I have a question about a specific song. It's about "Soleil Soleil" from the artist "Ilya". For some reason I can't add the song to my "songs" since there is no + button and when I play it via Spotif...

Soundofus

Community Legend

1626 Views

3 replies

0 likes

Mac
  • 1626 Views
  • 3 replies
  • 0 likes

Spotify Connect - Spotify Switches Playback Device Randomly

So this is probably the 10th time this has happened in the last 3 weeks. I will be listening to Spotify on my laptop at work, and all of a sudden, the music stops.I didn't hit any keys, what the F? I go into Spotify and it says Spotify Connect is now...

Gig Goer

So this is probably the 10th time this has happened in the last 3 weeks.   I will be listening to Spotify on my laptop at work, and all of a sudden, the music stops. I didn't hit any keys, wh...

busboybud

Casual Listener

57457 Views

70 replies

27 likes

Mac
Windows
  • 57457 Views
  • 70 replies
  • 27 likes

Solved!! Edit local files info in spotify

Is it not possible to edit songs anymore? I remember I used to be able to edit artists and albums, but I can't anymore... what happened to that feature? Is it possible to go to an older version of spotify to bring it back?

Visitor

Is it not possible to edit songs anymore? I remember I used to be able to edit artists and albums, but I can't anymore... what happened to that feature? Is it possible to go to an older version of sp...

froggy123000

Casual Listener

117804 Views

15 replies

6 likes

Mac
  • 117804 Views
  • 15 replies
  • 6 likes

Solved!! Secret "Discover Weekly" Playlist?

I stumbled across a "Discover Weekly" playlist that somehow made its way into my Playlists tab this afternoon. I've been listening to it since then and it's great! However, the playlist just mysteriously disappeared from all of Spotify now, and after...

Newbie

I stumbled across a "Discover Weekly" playlist that somehow made its way into my Playlists tab this afternoon. I've been listening to it since then and it's great!   However, the playlist just...

scullybhoy1888

Newbie

35707 Views

51 replies

7 likes

Mac
  • 35707 Views
  • 51 replies
  • 7 likes

Solved!! Where is the Devices tab? Mine is missing....

I'm trying to sync my iphone to Spotify, but the instructions I've found say there should be a 'Devices' section in the sidebar. Did I accidentally disable it or something?

Visitor

I'm trying to sync my iphone to Spotify, but the instructions I've found say there should be a 'Devices' section in the sidebar.   Did I accidentally disable it or something?  

led357

Newbie

7417 Views

9 replies

0 likes

Mac
  • 7417 Views
  • 9 replies
  • 0 likes

Solved!! Mac running Yosemite Spotify Crashes

I have re-downloaded Spotify to my Mac computer running 10.10.2 but it continues to crash every time I open it. The Spotify version is: 1.0.3.101.gbfa97dfe. Any recommendations? Thanks for your help.

Casual Listener

I have re-downloaded Spotify to my Mac computer running 10.10.2 but it continues to crash every time I open it. The Spotify version is: 1.0.3.101.gbfa97dfe. Any recommendations?   Thanks for y...

kald

Newbie

2603 Views

6 replies

0 likes

Mac
  • 2603 Views
  • 6 replies
  • 0 likes

Solved!! Any way to play songs remotely on your iphone from your mac?

I like to sit on my bed and listen to music, but my speaker (which aren't wireless) are at my desk. If I left my iPhone on my desk, plugged in to the speakers, is there any way to play spotify tracks on it from my mac?

Visitor

I like to sit on my bed and listen to music, but my speaker (which aren't wireless) are at my desk.   If I left my iPhone on my desk, plugged in to the speakers, is there any way to play spoti...

user-removed

Not applicable

1457 Views

1 replies

0 likes

Mac
  • 1457 Views
  • 1 replies
  • 0 likes

Solved!! How to put all my songs into a playlist

Hey, I want to know if there's an easy way to put all of my songs into a play list so I'm able to share it with my friends. I just use the My Music thing to listen to my songs. The only way I can see how to do it is to add the songs individually but ...

Casual Listener

Hey,   I want to know if there's an easy way to put all of my songs into a play list so I'm able to share it with my friends. I just use the My Music thing to listen to my songs. The only way ...

kevinjasonsanto

Casual Listener

192526 Views

38 replies

7 likes

Windows
  • 192526 Views
  • 38 replies
  • 7 likes

Solved!! No more "Creat new folder" option?!

Hi guys, I'm on Spotify, desktop version 1.0.3.101.gbfa97dfe. I've always created new folders to organize my playlists or albums of a same artist. Now, when I clic on File, I only have 2 options: Close Window or Disconnect.No more "Create new folder"...

Newbie

Hi guys,   I'm on Spotify, desktop version 1.0.3.101.gbfa97dfe.   I've always created new folders to organize my playlists or albums of a same artist.   Now, when I clic on ...

MattSuda

Spotify Star

711 Views

1 replies

0 likes

Mac
  • 711 Views
  • 1 replies
  • 0 likes

Solved!! Demanding compensation for your faulty service

Dear Spotify, Your concept started a big movement in the entertainment industry. Your concept was user centred, you gave the people what they wanted all this time! But since you've become the marketleader your arrogance started to take over. This new...

Regular

Dear Spotify,   Your concept started a big movement in the entertainment industry. Your concept was user centred, you gave the people what they wanted all this time! But since you've become th...

awzc

Roadie

1251 Views

4 replies

7 likes

Mac
Windows
  • 1251 Views
  • 4 replies
  • 7 likes

Solved!! Plugins on Spotify 1.0.3 for OS X - what happened???

Hi, I'm a premium user and since I've updated my desktop (OS X) client a few weeks ago, I can't access the plugins I had (I used the last.fm and Lazify plugins to discover music). Was this a deliberate downgrade or is there a problem with my installa...

Casual Listener

Hi,   I'm a premium user and since I've updated my desktop (OS X) client a few weeks ago, I can't access the plugins I had (I used the last.fm and Lazify plugins to discover music).   W...

lucas_braga

Music Fan

1713 Views

3 replies

0 likes

Mac
  • 1713 Views
  • 3 replies
  • 0 likes

Solved!! Completely blank window on Mac OSX 10

Recently the desktop client has stopped working for me entirely. The window is completely blank. No text whatsoever other than the identifying "Spotify" text at the top of the window. I don't know if this is related to an OSX update or not because I ...

Casual Listener

Recently the desktop client has stopped working for me entirely. The window is completely blank. No text whatsoever other than the identifying "Spotify" text at the top of the window. I don't know if...

Josh264

Newbie

9545 Views

5 replies

0 likes

Mac
  • 9545 Views
  • 5 replies
  • 0 likes

Solved!! 'Send feedback' function removed: Are you serious?

Since every Spotify update nowadays removes functions instead of adding or fixing them, I was kind of getting used it. But removing the ability to let your paying customers send you (possibly bad) feedback about it is even for Spotify more than bold....

Regular

Since every Spotify update nowadays removes functions instead of adding or fixing them, I was kind of getting used it.  But removing the ability to let your paying customers send you (possibly ...

awzc

Roadie

1229 Views

8 replies

1 likes

Mac
  • 1229 Views
  • 8 replies
  • 1 likes

Solved!! Friend feed keeps appearing

Just updated today to version 1.0.3.101.bgfa97dfeRunning OS X Yosemite 10.10.2 on macbook pro retina from late 2013 As of the new update, my friend feed keeps appearing on its own. I always keep my friend feed turned off, and when I restarted the pro...

Casual Listener

Just updated today to version 1.0.3.101.bgfa97dfe Running OS X Yosemite 10.10.2 on macbook pro retina from late 2013   As of the new update, my friend feed keeps appearing on its own. I alway...

kalatix

Casual Listener

1374 Views

3 replies

0 likes

Mac
  • 1374 Views
  • 3 replies
  • 0 likes

Solved!! Cannot load the notifications OSX

Hi, I have a problem with the desktop version for OSX (my version is 10.10.2). It shows me that I have three new notifications, but when I want to open them, the system cannot load them. I have tried to turn Spotify on and off, restart the computer, ...

Casual Listener

Hi,   I have a problem with the desktop version for OSX (my version is 10.10.2). It shows me that I have three new notifications, but when I want to open them, the system cannot load them. I h...

fbiehne

Casual Listener

879 Views

5 replies

0 likes

Mac
  • 879 Views
  • 5 replies
  • 0 likes