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Desktop (Mac)

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Pop-up for xpui appears on app startup

Every time my desktop app starts up another window appears for https://xpui.app.spotify.com/index.html with the error:DNS_PROBE_FINISHED_NXDOMAIN The app works fine but it's incredibly annoying to have this random window appear every single time. Mac...

Music Fan

oligo_it

Visitor

29743 Views

56 replies

9 likes

  • 29743 Views
  • 56 replies
  • 9 likes

Solved!! Cant download Spotify on Mac OS 10.15.7

PlanPremiumCountryUnited States Of AmericaDeviceMacBook Pro (15-inch, Mid 2010)Operating SystemMac OS Catalina 10.15.7 My Question or IssueWhen I try to install Spotify the installer says "Unsupported PlatformSorry, this version of Spotify is for mac...

Newbie

archaosenzo

Visitor

17479 Views

3 replies

0 likes

  • 17479 Views
  • 3 replies
  • 0 likes

Solved!! Clear recently played on home screen?

How do I clear the recently played items that appear on the home screen upon launching the desktop app? If I go into the Recently Played section and remove them there, they still show up on the home screen.

Regular

jruby

Visitor

153795 Views

12 replies

25 likes

  • 153795 Views
  • 12 replies
  • 25 likes

Solved!! Upstream request timeout?

The web player link brings me to a white page that says upstream request timeout. The website said it was fixed in October but it is a new issue for me.

Newbie

Ivelina

Moderator

137846 Views

47 replies

20 likes

  • 137846 Views
  • 47 replies
  • 20 likes

Solved!! Song suddenly plays different soundtrack

I've been listening to 'Tidal Wave by Snowmine' for a couple of days now and I love the song!! Only all of the sudden when I play the song on my macbook it plays a COMPLETELY DIFFERENT song? Like how does this suddenly happen? When I play the same so...

Casual Listener

I've been listening to 'Tidal Wave by Snowmine' for a couple of days now and I love the song!! Only all of the sudden when I play the song on my macbook it plays a COMPLETELY DIFFERENT song? Like how...

Soundofus

Community Legend

913 Views

5 replies

0 likes

Mac
  • 913 Views
  • 5 replies
  • 0 likes

Solved!! Can't Prevent Autostarting

I recently installed Spotify on a Mac running OS 10.10.3 (Yosemite). Spotify insists on autostarting despite all my efforts to disable it. The obvious mechanism appears to be to go into Spotify Preferences, Advanced Settings, and choose "No" on the o...

Casual Listener

I recently installed Spotify on a Mac running OS 10.10.3 (Yosemite). Spotify insists on autostarting despite all my efforts to disable it.   The obvious mechanism appears to be to go into Spot...

Wiliam

Newbie

5916 Views

9 replies

2 likes

Mac
  • 5916 Views
  • 9 replies
  • 2 likes

Solved!! AppleScript - Add to queue

Hi dear Spotify Team & community I'm developing an OS X that uses the AppleScript functionality of Spotify. I'm using the method `playTrack:inContext:` via Scripting Bridge API.It works but unfortunately when the track is done you never return to wha...

Regular

Hi dear Spotify Team & community   I'm developing an OS X that uses the AppleScript functionality of Spotify.   I'm using the method `playTrack:inContext:` via Scripting B...

iluuu1994

Regular

1544 Views

2 replies

0 likes

Mac
  • 1544 Views
  • 2 replies
  • 0 likes

Solved!! [Mac] General unstable nondeterministic behavior after client has been running for a long time

DescriptionI am not sure what changed but within the last few weeks, but now I find myself restarting Spotify more frequently. Maybe this problem has already existed and the software updates prevented me from experiencing it. Either way, there seems ...

Casual Listener

Description I am not sure what changed but within the last few weeks, but now I find myself restarting Spotify more frequently. Maybe this problem has already existed and the software updates p...

unchkdException

Casual Listener

849 Views

3 replies

0 likes

Mac
  • 849 Views
  • 3 replies
  • 0 likes

Solved!! Installation Failed on Mac

So I rebooted by mac and after doing so spotify will not install. I have tried deleting the download as well as the cache (screen shot attached) and still nothing happens.When I try to install I just get the message "An error occured while trying to ...

Casual Listener

So I rebooted by mac and after doing so spotify will not install.   I have tried deleting the download as well as the cache (screen shot attached) and still nothing happens. When I try to ins...

Dreadlord

Community Legend

4884 Views

8 replies

1 likes

Mac
  • 4884 Views
  • 8 replies
  • 1 likes

Solved!! Download Error on Yosemite

I've been using Spotify for a while now on my Mac (10.10.3) but recently the desktop player crashed and I was unable to open it. Unfortunately I do not have the exact error message that I received when it was unable to open. I've tried to do a clean ...

Newbie

I've been using Spotify for a while now on my Mac (10.10.3) but recently the desktop player crashed and I was unable to open it. Unfortunately I do not have the exact error message that I received wh...

lufedrizzi

Newbie

2466 Views

7 replies

4 likes

Mac
  • 2466 Views
  • 7 replies
  • 4 likes

Solved!! Spotify uninstalled itself

Hey all. I went to click on my spotify to open it (I have a mac) and it said error opening. I tried again several times and then suddenly it disappeared from both my dock and my applications folder. Then something popped up telling me to install spot...

Casual Listener

Hey all. I went to click on my spotify to open it (I have a mac) and it said error opening. I tried again several times and then suddenly it disappeared from both my dock and my applications folder. ...

ih800a

Casual Listener

9649 Views

3 replies

1 likes

Mac
  • 9649 Views
  • 3 replies
  • 1 likes

Solved!! Premium subscription: How do I stop these new annoying announcements?!

Ok, so since the new Spotify version I get annoying ads at the startup of Spotify. So first: Yes, I have an active premium subscription and yes, I am logged in in Spotify. Using the latest version 1.0.4.90 In German it is called "Ankündigungen" which...

Newbie

Ok, so since the new Spotify version I get annoying ads at the startup of Spotify.    So first: Yes, I have an active premium subscription and yes, I am logged in in Spotify. Using the la...

Jordi

Community Legend

724 Views

1 replies

0 likes

Mac
  • 724 Views
  • 1 replies
  • 0 likes

Solved!! Play queue disappeared on Spotify Mac desktop

Since previous update I cannot find certain menu items anymore. Could be me, but it seems that they disappeared. It concerns items like the App 'store' and more important, the Play queue. Could anyone tell me if and where I can find the Play queue in...

Casual Listener

Since previous update I cannot find certain menu items anymore. Could be me, but it seems that they disappeared. It concerns items like the App 'store' and more important, the Play queue.   Co...

Soundofus

Community Legend

639 Views

3 replies

0 likes

Mac
  • 639 Views
  • 3 replies
  • 0 likes

Solved!! My spotify won't open at all.

So here's the deal is I have OS X Yosemite 10.10.3, and I've reinstalled spotify (after completely clearing it from my macbook) twice now. But every time I try to open it, all I get is: this. Forever. I thought maybe I just needed to be patient and l...

Casual Listener

So here's the deal is I have OS X Yosemite 10.10.3, and I've reinstalled spotify (after completely clearing it from my macbook) twice now. But every time I try to open it, all I get is:  &nbs...

jbeibl

Regular

2213 Views

8 replies

0 likes

Mac
  • 2213 Views
  • 8 replies
  • 0 likes

Solved!! Downloading and Installing Spotify on Mac OS X 10.6.8

DescriptionI am just updated my OS to 10.6.8, and am trying to download the latest version of Spotify that I can. A more detailed description, using numbered steps1. First I tried downloading Spotify from the Download page.2. Then it said "Safari can...

Casual Listener

Description I am just updated my OS to 10.6.8, and am trying to download the latest version of Spotify that I can.   A more detailed description, using numbered steps 1. First I tried downlo...

matthwvickii

Newbie

70708 Views

19 replies

5 likes

Mac
  • 70708 Views
  • 19 replies
  • 5 likes

Minilyrics

Hello everbody. I've been using an app called Minilyrics and since a few updates, the app couldn't work fine again. Has someone been using this app and experimented this? If so, could it be fixed?Thanks!!

Casual Listener

Hello everbody. I've been using an app called Minilyrics and since a few updates, the app couldn't work fine again. Has someone been using this app and experimented this? If so, could it be fixed? T...

The_Argentinian

Casual Listener

18011 Views

12 replies

8 likes

Windows
  • 18011 Views
  • 12 replies
  • 8 likes

Solved!!Superuser Contribution Playback stutters on OSX. Stops stuttering when making Spotify window active.

Im having issues with Spotify on OSX desktop.The playback stutters constantly when the Spotify window is not my active window. The problem stops when Spotify is the active window on my screen. This does not sound like a connection issue to me. I am h...

Visitor

Im having issues with Spotify on OSX desktop. The playback stutters constantly when the Spotify window is not my active window. The problem stops when Spotify is the active window on my screen. &nb...

radiofreecalifornia

Newbie

14889 Views

17 replies

3 likes

Mac
  • 14889 Views
  • 17 replies
  • 3 likes

Solved!! Can`t open spotify!!! :(

Hi, I have Macbook air and when I`m trying open spotify nothing happens just black screen with loading cyrcle and then nothing one minute, 5,10... when I close this window spotify freezes and ofer me to send this problem to apple....... the text of t...

Music Fan

Hi, I have Macbook air and when I`m trying open spotify nothing happens just black screen with loading cyrcle and then nothing one minute, 5,10...    when I close this window spotify free...

Fonzi9

Music Fan

877 Views

2 replies

0 likes

Mac
  • 877 Views
  • 2 replies
  • 0 likes

Solved!! [OS X] Spotify Connect suddenly stopped working. No longer sees phone or PS4

Until a few days ago*, I had been using Connect between my laptop, android phone, and PS4. It works fine between my phone and PS4, but my laptop doesn't see either device anymore. When I click on the Connect button beside the volume slider, nothing h...

Regular

Until a few days ago*, I had been using Connect between my laptop, android phone, and PS4. It works fine between my phone and PS4, but my laptop doesn't see either device anymore.    ...

AshDroid

Regular

1454 Views

3 replies

0 likes

Mac
  • 1454 Views
  • 3 replies
  • 0 likes

Solved!! My Music has gone

DescriptionOn my macbook my songs under "Your Music" has disappeared and instead shows the page where it says "this is where you will find songs you have saved". My music still exists on my iphone and on my ps4. A more detailed description, using num...

Regular

Description On my macbook my songs under "Your Music" has disappeared and instead shows the page where it says "this is where you will find songs you have saved". My music still exists on my iphone ...

bjoshi

Regular

1463 Views

4 replies

0 likes

Mac
  • 1463 Views
  • 4 replies
  • 0 likes

Solved!! Radio Stations missing from account

I started adding artists on spotify to my account yesterday originally on a Windows OS. Today I was looking through my radio stations onmy laptop MAC OS and noticed multiple artists missing from my account. I am not sure if this is just a buggy issue...

Casual Listener

I started adding artists on spotify to my account yesterday originally on a Windows OS. Today I was looking through my radio stations  onmy laptop MAC OS and noticed multiple artists missing fro...

TariOkah

Casual Listener

755 Views

2 replies

0 likes

Mac
Windows
  • 755 Views
  • 2 replies
  • 0 likes

Solved!! Spotify choopy playback when I use a DAC

I've an Audioengine DAC connected to my Mac. When I use it Spotify keeps stopping and starting whatever I'm listening to. I tested this with the web player and the desktop app. This only happens with Spotify so the problem isn't the DAC. Anyone else ...

Casual Listener

I've an Audioengine DAC connected to my Mac. When I use it Spotify keeps stopping and starting whatever I'm listening to. I tested this with the web player and the desktop app.   This onl...

wrongmark

Casual Listener

2902 Views

11 replies

1 likes

Mac
  • 2902 Views
  • 11 replies
  • 1 likes

Solved!! Music available one day, greyed out the next

Specifically The Wizard of Oz soundtrack (original movie) which is my daughter's favorite. All of a sudden today it is not available. Is this correct? Could the label have pulled it from spotify? I have premium and am based in the US. Thank you!

Casual Listener

Specifically The Wizard of Oz soundtrack (original movie) which is my daughter's favorite.  All of a sudden today it is not available.   Is this correct? Could the label have pulled it f...

MattSuda

Spotify Star

495 Views

4 replies

0 likes

Mac
  • 495 Views
  • 4 replies
  • 0 likes