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Desktop (Mac)

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Forum Posts

Pop-up for xpui appears on app startup

Every time my desktop app starts up another window appears for https://xpui.app.spotify.com/index.html with the error:DNS_PROBE_FINISHED_NXDOMAIN The app works fine but it's incredibly annoying to have this random window appear every single time. Mac...

Music Fan

ghiesz

Casual Listener

27413 Views

54 replies

9 likes

  • 27413 Views
  • 54 replies
  • 9 likes

Solved!! Cant download Spotify on Mac OS 10.15.7

PlanPremiumCountryUnited States Of AmericaDeviceMacBook Pro (15-inch, Mid 2010)Operating SystemMac OS Catalina 10.15.7 My Question or IssueWhen I try to install Spotify the installer says "Unsupported PlatformSorry, this version of Spotify is for mac...

Newbie

archaosenzo

Visitor

13626 Views

3 replies

0 likes

  • 13626 Views
  • 3 replies
  • 0 likes

Solved!! Clear recently played on home screen?

How do I clear the recently played items that appear on the home screen upon launching the desktop app? If I go into the Recently Played section and remove them there, they still show up on the home screen.

Regular

jruby

Visitor

148669 Views

12 replies

25 likes

  • 148669 Views
  • 12 replies
  • 25 likes

Solved!! Upstream request timeout?

The web player link brings me to a white page that says upstream request timeout. The website said it was fixed in October but it is a new issue for me.

Newbie

Ivelina

Moderator

134994 Views

47 replies

20 likes

  • 134994 Views
  • 47 replies
  • 20 likes

Solved!! No internet connection (error 4)/Local files not loading/"Error in template application" MAC

I have looked all thought the posts but still cannot find a solution to my Spotify problems. When I log in, very little loads properly, my local files come up but won't play. No playlists are coming up and an error bar at the top says "No internet co...

Casual Listener

I have looked all thought the posts but still cannot find a solution to my Spotify problems.   When I log in, very little loads properly, my local files come up but won't play. No playlists ...

kpschaab

Casual Listener

135942 Views

48 replies

4 likes

Mac
  • 135942 Views
  • 48 replies
  • 4 likes

Solved!! How do I unlink Spotify and Twitter?

How do I unlink my Twitter account from the Spotify desktop? I have a couple of Twitter accounts and I want to tweet my Spotify activity from a different account. Ruth

Regular

How do I unlink my Twitter account from the Spotify desktop?   I have a couple of Twitter accounts and I want to tweet my Spotify activity from a different account. Ruth

yeyeoye

Newbie

4952 Views

9 replies

0 likes

Mac
  • 4952 Views
  • 9 replies
  • 0 likes

Solved!! Devices missing on Mac laptop?

Normally when I open spotify on my laptop, it syncs with my phone. The devices icon shows up and I can sync songs to my ipod so I dont need wifi to listen to them. Recently the devices icon disappeared on my laptop. I cant find it anywhere. Is this a...

Casual Listener

Normally when I open spotify on my laptop, it syncs with my phone. The devices icon shows up and I can sync songs to my ipod so I dont need wifi to listen to them. Recently the devices icon disappear...

ttromp-us

Casual Listener

2662 Views

5 replies

1 likes

Mac
  • 2662 Views
  • 5 replies
  • 1 likes

Solved!! Help - can't search for friends

No idea why, but if I search for any of my Facebook friends in the "search" bar, nothing comes up... even if I just search something simple like "Mike" or "Katie". I am linked with Facebook and don't remember having this issue before. Just want to fi...

Casual Listener

No idea why, but if I search for any of my Facebook friends in the "search" bar, nothing comes up... even if I just search something simple like "Mike" or "Katie".  I am linked with Facebook and...

rave324

Newbie

61846 Views

34 replies

3 likes

Mac
  • 61846 Views
  • 34 replies
  • 3 likes

Solved!! Recent issues with songs not being consistently playable.

Why can I play just about anything I want as long as I do it via my phone or Amazon echo devices. But if I attempt to listen on my PC or Mac with the spotify app, many items I try to play gives me the: "This song is not available. If you have the fil...

Casual Listener

Why can I play just about anything I want as long as I do it via my phone or Amazon echo devices. But if I attempt to listen on my PC or Mac with the spotify app, many items I try to play&n...

individualist

Casual Listener

533 Views

1 replies

0 likes

Mac
Windows
  • 533 Views
  • 1 replies
  • 0 likes

Solved!! Close, Minimize, and Maximize buttons are gone on macOS High Sierra

You have to use keyboard shortcuts or the top menu (Window -> Close) to close, minimize, or maximize the window since the three buttons are missing after the macOS High Sierra Developer Preview update (https://developer.apple.com/download/)

Casual Listener

You have to use keyboard shortcuts or the top menu (Window -> Close) to close, minimize, or maximize the window since the three buttons are missing after the macOS High Sierra Developer Preview up...

jbd00

Regular

21313 Views

5 replies

6 likes

Mac
  • 21313 Views
  • 5 replies
  • 6 likes

Solved!! Crashing on startup/search issues

Hi all, A number of users are experiencing some Spotify issues at the moment - crashing on startup, search not working, etc. Could you help us out by posting the following info: -- Operating system(s) affected -- Version of Spotify -- Country Thanks ...

Roadie

Hi all,   A number of users are experiencing some Spotify issues at the moment - crashing on startup, search not working, etc.   Could you help us out by posting the following info:...

Ingrid8

Casual Listener

24323 Views

291 replies

2 likes

Mac
Windows
  • 24323 Views
  • 291 replies
  • 2 likes

Solved!! Memory leak on Mac OS 10.11.5

Hi folks,I have been using spotify desktop client on my Mac. And I have noticed interesting thing recently: application wrote around 30 Gb to disk storage. There are a few screens attached.DISK CPU Network

Regular

Hi folks, I have been using spotify desktop client on my Mac. And I have noticed interesting thing recently: application wrote around 30 Gb to disk storage. There are a few screens attached. DI...

Bittencourt

Spotify Star

3445 Views

8 replies

0 likes

Mac
  • 3445 Views
  • 8 replies
  • 0 likes

Spotify always play same song when connecting to my car

Hello!I am seeking some help concerning my spotify app. I am using the spotify app from my iphone 6, and everytime i go in my car, blutooth is automatically connected and the music from spotify plays. So far nothing unusual...The problem that i have ...

Newbie

Hello! I am seeking some help concerning my spotify app. I am using the spotify app from my iphone 6, and everytime i go in my car, blutooth is automatically connected and the music from spotify p...

SadikBeslija

Newbie

9391 Views

3 replies

2 likes

Mac
  • 9391 Views
  • 3 replies
  • 2 likes

Solved!! Keychain Not Found - Mac OS 10.6.8 (annoying pop up won't go away)

I've been running Spotify for a few weeks now previously with Leopard and I think OS 10.5.9. After videos weren't playing in Chrome I decided to upgrade to Snow Leopard 10.6.8 and now everytime I login to Spotify I repeatedly get an annoying popup sa...

Regular

I've been running Spotify for a few weeks now previously with Leopard and I think OS 10.5.9. After videos weren't playing in Chrome I decided to upgrade to Snow Leopard 10.6.8 and now everytime I log...

Ralfh

Newbie

35052 Views

8 replies

0 likes

  • 35052 Views
  • 8 replies
  • 0 likes

Solved!! saved songs do not appear in "your music" - "songs" but do appear in "your music" - "albums"

I'm trying to accept that I can't star things anymore, so instead I've tried to use the "+" button to save all my starred tracks. That worked at first. I "+"-ed all my starred tracks and they now appear in "songs" under "your music". Then I "+"-ed a ...

Casual Listener

I'm trying to accept that I can't star things anymore, so instead I've tried to use the "+" button to save all my starred tracks.  That worked at first.  I "+"-ed all my starred tracks and ...

athenalemonfish

Newbie

126099 Views

16 replies

13 likes

Mac
  • 126099 Views
  • 16 replies
  • 13 likes

Solved!! HELP! Spotify keeps crashing on my MAC OS X 10.6.8

Hi, I have OS X 10.6.8. and I can't open my Spotify anymore. Everytime I open it it would start to load but then it disappears! I tried to turn off the wifi - which it did pull up Spotify without crashing. However, when I turned wifi back on, it woul...

Casual Listener

Hi,    I have OS X 10.6.8. and I can't open my Spotify anymore. Everytime I open it it would start to load but then it disappears! I tried to turn off the wifi - which it did pull up Sp...

MsNFormd

Newbie

19583 Views

22 replies

1 likes

Mac
  • 19583 Views
  • 22 replies
  • 1 likes

Solved!!Superuser Contribution Spotify Web Player not connecting

Every time I try to go on the Web Player, it doesn't let me as it says it's not connecting and theres a box with it trying to connect. Help.

Casual Listener

Every time I try to go on the Web Player, it doesn't let me as it says it's not connecting and theres a box with it trying to connect. Help.

Cloudynick

Roadie

871 Views

3 replies

0 likes

Mac
  • 871 Views
  • 3 replies
  • 0 likes

Solved!! OS X Notification Center for song changes...

Why there is no support for the OS X Notification Center like in iTunes or in the Rdio App? Please bring it to the OS X App.

Music Fan

Why there is no support for the OS X Notification Center like in iTunes or in the Rdio App?   Please bring it to the OS X App.

windsoftime

Newbie

19326 Views

8 replies

2 likes

Mac
  • 19326 Views
  • 8 replies
  • 2 likes

Solved!! OS X (Mac) app: most artwork missing - why?

Hi Most artwork is missing in my Mac app. It compromises the experience a lot.Screenshot below.Thanks.

Casual Listener

Hi   Most artwork is missing in my Mac app. It compromises the experience a lot. Screenshot below. Thanks.        

MattSuda

Spotify Star

620 Views

3 replies

0 likes

Mac
  • 620 Views
  • 3 replies
  • 0 likes

Solved!! Other devices no longer synced or available through other devices

One of my favorite things about Spotify is when I'm on the computer and open my iPhone, I am able to see what is playing and control the playlist directly, like a remote. Same goes for when I sit down at my computer and can switch to my headphones se...

Regular

One of my favorite things about Spotify is when I'm on the computer and open my iPhone, I am able to see what is playing and control the playlist directly, like a remote. Same goes for when I si...

labelscollected

Community Legend

513 Views

3 replies

1 likes

Mac
  • 513 Views
  • 3 replies
  • 1 likes

Pop-up window for Mac?

I'm wondering if there's a pop-up window that displays the song and artist and maybe a pause/start button and skip controls that I can have anywhere I want on my screen so I can multi-task. Please help! You must have this available!

Newbie

I'm wondering if there's a pop-up window that displays the song and artist and maybe a pause/start button and skip controls that I can have anywhere I want on my screen so I can multi-task. Please he...

CurlyHairedJew

Newbie

2950 Views

2 replies

2 likes

Mac
  • 2950 Views
  • 2 replies
  • 2 likes

Solved!! Recently Played Artists

I'm not understanding what "Recently Played Artists" does. Originally it had three bands in the list - one of them a band I actually do listen to frequently - so I follow them and they disappear from this list. The other two bands - not so much - so ...

Casual Listener

I'm not understanding what "Recently Played Artists" does. Originally it had three bands in the list - one of them a band I actually do listen to frequently - so I follow them and they disappear from...

user-removed

Not applicable

14820 Views

16 replies

2 likes

Mac
  • 14820 Views
  • 16 replies
  • 2 likes

Solved!! I cannot start an album in a son other than the first song

Hi there Ever since I upgraded to 1.0.51.693.g6ea1e7f6 on my Mac (Mac OS Sierra 10.12.3) I cannot start a song from a saved album other than the first song in the album, I believe this is a bug. See screen recording in attached ZIP file Post edit: I ...

Newbie

Hi there   Ever since I upgraded to 1.0.51.693.g6ea1e7f6 on my Mac (Mac OS Sierra 10.12.3) I cannot start a song from a saved album other than the first song in the album, I believe this ...

Jacob

Community Legend

425 Views

1 replies

0 likes

Mac
  • 425 Views
  • 1 replies
  • 0 likes

Solved!! Download for Mac

alright Spotify, for mac people please release the DMG file for install instead of a ZIP file, no one wants to pay $29 to buy a copy of Winzip.

Casual Listener

alright Spotify, for mac people please release the DMG file for install instead of a ZIP file, no one wants to pay $29 to buy a copy of Winzip.

dwolfe

Newbie

27212 Views

6 replies

1 likes

  • 27212 Views
  • 6 replies
  • 1 likes