Spotify keeps skipping

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Spotify keeps skipping

allav
Newbie

Every since I installed Spotify on my computer, it keeps skipping every few seconds with practically every single song. I tried re-installing but still experience the same problem. Not really sure what else to do, but it's pretty annoying.

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Solution!

Vehx
Newbie

I was having the same problem and after noticing my G35 headset functions weren't working I unplugged/replugged them to reset the drivers and sure enough that was the cause of it skipping. Every 10 seconds it was trying to refresh the driver and failing, causing the skipping for me. Hope this helps at least one other

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Solution!

wholigan
Music Fan

SOLVED IT!

 

I figured if it was a server communication issue, it could be fixed by clearing the cache.

 

First, completely close spotify. The go create a backup of the cache folder "Storage" by renaming it. It is located:

 

Windows: C:\Users\USERNAME\AppData\Local\Spotify\Storage

OS X: /Users/USERNAME/Library/Caches/com.spotify.client/Storage/

Linux: ~/.cache/spotify/Storage/

 

I renamed mine "StorageBackup" (this later can and should be deleted as long as nothing gets messed up in the meantime).

Restart spotify. It will recreate the storage folder as it tries to write to it. It SHOULD be working now. 

 

*EDIT*This folder is probably hidden for you.

 

Windows users - should be able to access it anyway through windows explorer. If not, you can navigate to it if you go to your folder options and select to show hidden files and folders. (make sure you switch the USERNAME with your own!)

 

 

Mac users - Open finder, hit cmd+shift+G or from the menu select Go > Go To Folder and paste in the file path (make sure you switch the USERNAME with your own!)

 

Linux Users - you know what ur doing, m8.

 

 

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Solution!

nicole260799
Newbie
Unconnect with your internet network and try again!

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Solution!

michaelteter
Regular

This was the solution for me on Mac (and the solution ONLY would apply to Mac).

 

https://community.spotify.com/t5/Help-Desktop-Mac/Stream-cuts-in-and-out/m-p/1321576#M8370

 

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Solution!

Jeremy
Moderator
Moderator

Hey there folks,

 

Thank you for your posts in this thread.

 

In this case we suggest that you perform a clean reinstall of the app. This is different from a quick reinstall and could be helpful to get rid of any cached files that might be causing trouble.

 

If you have an SD card we suggest that you uninstall the app > turn off your phone > take out your SD card > turn on the phone again (without the SD card) > reinstall the app since the card can be corrupted.

 

Another useful step to do is to remove your hosts files.

If you have Windows, follow these steps:

  1. Open Notepad as an administrator (right-click - Open as Administrator)
  2. go to File - Open and navigate to C:\Windows\System32\drivers\etc
  3. Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open
  4. When the file is open, you will see a block of text with # in front of each line and might see entries like 0.0.0.0 website.com127.0.0.1 website2.com
  5. Check for any entries with Spotify in the address. Examples may look like: 0.0.0.0 weblb-wg.gslb.spotify.com0.0.0.0
  6. If you do find any lines with Spotify, please remove them
  7. Save your changes and restart Spotify

If you use Mac, follow these steps:

  1. Open Finder and, in Finder’s menu bar, select Go > Go to Folder. In the box, type the following location: /private/etc/hosts and press return
  2. A new Finder window will open and your Mac’s hosts file will be selected. Click and drag it out of the Finder window and drop it on your desktop
  3. To open it, simply double-click and it will display the file’s contents in TextEdit 
  4. Check for any entries with Spotify in the address
  5. If you do find any lines with Spotify, please remove them
  6. Save your changes and restart Spotify

If this happens on your mobile device we suggest that you try the following:

  • Soft reset of the device
  • Ensure the operating system is up-to-date

Also, ensure device has enough storage space.

 

Another useful step to do is to try with another internet connection.

 

If the issue persist, can you log in with another account on the device - such as a friend's or a family member's to see if the issue persist?

Let us know if we can help you with anything else.


Take care 🙂 

JeremyModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Live, love, laugh and listen to music 🙂

View solution in original post

Jeremy
Moderator

Hey there folks,

 

Thank you for your posts in this thread.

 

In this case we suggest that you perform a clean reinstall of the app. This is different from a quick reinstall and could be helpful to get rid of any cached files that might be causing trouble.

 

If you have an SD card we suggest that you uninstall the app > turn off your phone > take out your SD card > turn on the phone again (without the SD card) > reinstall the app since the card can be corrupted.

 

Another useful step to do is to remove your hosts files.

If you have Windows, follow these steps:

  1. Open Notepad as an administrator (right-click - Open as Administrator)
  2. go to File - Open and navigate to C:\Windows\System32\drivers\etc
  3. Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open
  4. When the file is open, you will see a block of text with # in front of each line and might see entries like 0.0.0.0 website.com127.0.0.1 website2.com
  5. Check for any entries with Spotify in the address. Examples may look like: 0.0.0.0 weblb-wg.gslb.spotify.com0.0.0.0
  6. If you do find any lines with Spotify, please remove them
  7. Save your changes and restart Spotify

If you use Mac, follow these steps:

  1. Open Finder and, in Finder’s menu bar, select Go > Go to Folder. In the box, type the following location: /private/etc/hosts and press return
  2. A new Finder window will open and your Mac’s hosts file will be selected. Click and drag it out of the Finder window and drop it on your desktop
  3. To open it, simply double-click and it will display the file’s contents in TextEdit 
  4. Check for any entries with Spotify in the address
  5. If you do find any lines with Spotify, please remove them
  6. Save your changes and restart Spotify

If this happens on your mobile device we suggest that you try the following:

  • Soft reset of the device
  • Ensure the operating system is up-to-date

Also, ensure device has enough storage space.

 

Another useful step to do is to try with another internet connection.

 

If the issue persist, can you log in with another account on the device - such as a friend's or a family member's to see if the issue persist?

Let us know if we can help you with anything else.


Take care 🙂 

228 Replies

Cyclingbob
Casual Listener

Try using the web player: https://open.spotify.com/browse

Sign in and then start playing. Your installed Spotify should sync to your browser.

Solution!

Jeremy
Moderator
Moderator

Hey there folks,

 

Thank you for your posts in this thread.

 

In this case we suggest that you perform a clean reinstall of the app. This is different from a quick reinstall and could be helpful to get rid of any cached files that might be causing trouble.

 

If you have an SD card we suggest that you uninstall the app > turn off your phone > take out your SD card > turn on the phone again (without the SD card) > reinstall the app since the card can be corrupted.

 

Another useful step to do is to remove your hosts files.

If you have Windows, follow these steps:

  1. Open Notepad as an administrator (right-click - Open as Administrator)
  2. go to File - Open and navigate to C:\Windows\System32\drivers\etc
  3. Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open
  4. When the file is open, you will see a block of text with # in front of each line and might see entries like 0.0.0.0 website.com127.0.0.1 website2.com
  5. Check for any entries with Spotify in the address. Examples may look like: 0.0.0.0 weblb-wg.gslb.spotify.com0.0.0.0
  6. If you do find any lines with Spotify, please remove them
  7. Save your changes and restart Spotify

If you use Mac, follow these steps:

  1. Open Finder and, in Finder’s menu bar, select Go > Go to Folder. In the box, type the following location: /private/etc/hosts and press return
  2. A new Finder window will open and your Mac’s hosts file will be selected. Click and drag it out of the Finder window and drop it on your desktop
  3. To open it, simply double-click and it will display the file’s contents in TextEdit 
  4. Check for any entries with Spotify in the address
  5. If you do find any lines with Spotify, please remove them
  6. Save your changes and restart Spotify

If this happens on your mobile device we suggest that you try the following:

  • Soft reset of the device
  • Ensure the operating system is up-to-date

Also, ensure device has enough storage space.

 

Another useful step to do is to try with another internet connection.

 

If the issue persist, can you log in with another account on the device - such as a friend's or a family member's to see if the issue persist?

Let us know if we can help you with anything else.


Take care 🙂 

JeremyModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Live, love, laugh and listen to music 🙂

View solution in original post

Amyamy44
Newbie

My songs keep skipping and stopping every time I’m using Spotify. Im a premium user paying monthly for my subscription and it’s hard to use Spotify when this keeps happening. I’ve deleted and downloaded the app again numerous times and there has been no change. 

pgc151
Casual Listener

What to do?

So my spotify will play a  few songs then suddenly when playing a song skips to the next after 10, 20 seconds..This happens ever 3rd or 4th song...So irritataing..I have the premium account...UGH!!!

footletttuce
Casual Listener

Yes, I am still experiencing this issue.  It happens on all my devices.

Skipfixer
Newbie

This occurs when you have background programmes running. It might be a number of programmes. Antivirus, antimalware, firewall, or most likely, other sound/music programmes that have driver conflicts (eg: music rippers). From Task Manager, sort by CPU usage, then play spotify tune. Identify which services are running when the skip happens, and try killing each one in turn. Best done with sounds already downloaded and internet off. It's a ballache, but you will figure out which piece of software is causing the conflicts and hence the skips.

lexiemassey22
Newbie

Hi guys! I'm not great at all this technology stuff but mine started skipping a while back and when I played it on my phone and then switched to my computer, it used to work but now even that does nothing. I've tried quite a few of these solutions and nothing is working so far. I'm in the middle of downloading a new driver but I don't know if that will work either. I'm on a Dell Inspiron and I have Windows 8 I think? Spotify works just fine on my phone but constantly skips on my computer. Thank you in advance for any help! And if you could make it simple enough for someone who is not well versed in technology, that would be great! 🙂

sumo29
Casual Listener

Same skipping on MacOS using native app.

Amandaswensen26
Newbie
I have the app on my Galaxy S7 and on my PS3 and it skipps all the time on both. I have tryed everything. Can anyone help me?

1231135205
Newbie

HEY SPOTIFY FIX THIS FCKIN PROBLEM - If it wont get fixed im gonesky

I pay for this service and i want it to work 100% - and i certainly dont want to dig through computer files deleting reinstalling etc I dont have time.

 

argarza
Newbie

I am using a RealTech soundcard and I was having a problem with skipping. I found that changing the frequency on the driver from 24bit to 16 bit worked. Also, I re-installed the driver software. So far no issues. 

tynibear
Newbie
How do I fix it I'm not happy about this I pay for and I can't listen to my music in my car

LucMaas
Newbie

Solution is go to playback devices

Than select what you are using to listen

Than Go to properties

Than Advanced 

Than Select Default format (CD Quality)

Kerri1119
Newbie
Mine skips every few seconds on every song on my android, roku, pc and car. It's incredibly frustrating!!!

WoofBull
Casual Listener

Spotify keeps skipping songs on Chrome. After I select a genre, it plays one song and it will skip or hang. Otherwise, it has problem connecting to Spotify. Can you help please?

Loeffel
Newbie

I just solved the Problem for me:

 

I set my Soundcard to 41000 Hz insted of the 48000 which was default. 

 

I hope this helps anyone!

Alcerl
Regular

Unfortunately, this solution doesn't work for me... In addition, the desktop version stops at the end of every single track. I've to manually skipping at the next track...

Alcerl
Regular

This annoying problem still remains... I've tried on different computers, on different browsers but nothing... Spotify still skipping every track i try to listen to... Very very annoying... A definitive solution is needed....

Solution!

michaelteter
Regular

This was the solution for me on Mac (and the solution ONLY would apply to Mac).

 

https://community.spotify.com/t5/Help-Desktop-Mac/Stream-cuts-in-and-out/m-p/1321576#M8370

 

View solution in original post

ycysam
Casual Listener
Same, in all platform...
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