Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


Spotify won't open, MAC

Spotify won't open, MAC

I can't open spotify, everytime I try to open it, it just shuts down. I have tried to reinstall it, and tried to remove the caches, but I can't get it to work!! Do any of you know what i can do??? 

8 Replies

Have you tried a clean reinstall?!/article/reinstallation-of-spotify


  1. Click Spotify in the menu bar, then Quit Spotify.
  2. Open Finder then click Go > Library in the menu bar. (You may need to hold the Alt key if Library isn’t visible).
  3. Open Caches and delete the com.spotify.Client folder.
  4. Click the back arrow.
  5. Open Application Support and delete the Spotify folder.
  6. Go to and reinstall Spotify.

Don’t worry about losing your favorite songs - all your playlists will be waiting for you when you sign in again. You’ll just need to redownload any previously synced music.

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Yes, but there isn't a folder in caches called spotify, so i can't deleted. 

I have the exact same problem. Very interested if anyone knows how to solve this!


I think I have the same problem.

I've described it once:


Would be really great if the spotify programmers could fix this issue...




Thanks dude! You're awesome!

Hi, I've just tried this however spotify still won't download on my mac. Any suggestions much appreciated!!! Thank you

Thank you SO MUCH. This was the only thing that worked for me. ❤️

Music God bless ya! 😄

That did the trick.


Thanks a bunch man!

Suggested posts