Tracks are playing, but there is no sound

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Tracks are playing, but there is no sound

Newbie

Plan

Free

 

Device

Macbook Pro 2018

Operating System

macOS Mojave 10.14.4

 

Spotify Version

1.1.5.153.gf614956d

 

My Question or Issue

The app seems to be working completely fine except the fact that there is no sound whatsoever. I've tried rebooting the mac and reinstalling the app as described here with no success.

 

There is also no sound when using wireless devices (AirPods and bluetooth speakers) as well as 3.5 mm jack headphones.

12 Replies
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Re: Tracks are playing, but there is no sound

Moderator
Moderator

Hey @midnight_315,

 

Thanks for reaching out and welcome to the Community!

 

If the app appears to be playing, but you can’t hear anything from your device: 

  • Check the correct audio output is selected in your device’s volume settings. You can refer to the manufacturer for help with volume settings.
  • Check your audio hardware is working properly. You can test this by playing audio from somewhere other than Spotify.
  • Since you mention that this is happening on a desktop device, it’s worth checking your soundcard driver software and update it if there's any pending updates. You can refer to your device’s manufacturer for help with this.
  • Check the device you want to listen on isn’t playing to an external device with Spotify Connect, Bluetooth, or any other wireless connection method.

If none of these do the trick, it'd be helpful if you could try using your account from a different device to see if the issue persists.

 

If it only happens from the original desktop device, it'd be a good idea trying a clean install of the app on that device. There's steps on how to do this in this Spotify Answer.

 

Let us know how you get on! We'll be happy to lend a hand if you're still having troubles.

 

Have a lovely day 🙂

KaterinaModerator
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Re: Tracks are playing, but there is no sound

Casual Listener

None of these suggestions worked for me. MacOS Mojave 10.14.6 running on a MacBook Pro, all other apps can play audio just fine. I also uninstalled and reinstalled Spotify and that didn't work either. Never had this problem until today. Doesn't matter whether I use headphones are the internal speakers. I don't get any audio from Spotify, but all other apps for playing/streaming music work just fine.

Re: Tracks are playing, but there is no sound

Newbie

I un-paired and re-paired a fe times and it finally started working for me. Hope that helps!

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Re: Tracks are playing, but there is no sound

Regular
Yes this is so annoying. Happens a lot. All other apps works just fine with sound and everything but Spotify is not working, no sound is coming through.
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Re: Tracks are playing, but there is no sound

Visitor

This same issue was happening to me, couldn't get sound out of Spotify but YouTube, etc. was fine – dumb fix and I'm sure you already did this but check the app volume in the bottom right corner of the Spotify app. Mine was turned all the way down for some reason and I typically control the volume of music through the Mac OS volume control. Hope this helps!

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Re: Tracks are playing, but there is no sound

Newbie

i've tried all the above but it will restart playing only if I switch devices (music will play on them) then go back to the desktop mac.  It will then play for about 5 minutes and cut out again. What gives??

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Re: Tracks are playing, but there is no sound

Casual Listener

This just started happening to me this past week...

 

I opened Spotify on my iMac, and noticed there was no sound.  I checked the output and it said "This Mac," then I checked my BT settings to make sure my airpods were not synced or something and they werent.  I then switched audio output to my Echo dot and it started to output sound, when I switched back to my Mac the sound stopped again.  If I open Apple Music or Amazon music or anything like that, the music plays fine through the speakers connected to my mac, so the issue is definitely isolated to Spotify somewhere.

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Re: Tracks are playing, but there is no sound

Visitor

Spotify, please can you resolve this bug. 

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Re: Tracks are playing, but there is no sound

Visitor

its extremely annoying they need to get it fixed. especially when you're paying for it and you can't even hear the music. it defeats the whole function of the app.

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