Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Mac)

Discuss Spotify for Mac

Start a topic

Forum Posts

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 1549 Views
  • 1 replies
  • 0 likes
  • 1549 Views
  • 1 replies
  • 0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3900 Views
  • 1 replies
  • 0 likes
  • 3900 Views
  • 1 replies
  • 0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3152 Views
  • 1 replies
  • 3 likes
  • 3152 Views
  • 1 replies
  • 3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • bfteach
  • Regular
  • 38326 Views
  • 19 replies
  • 1 likes
  • music stops
  • 38326 Views
  • 19 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Spotify Legend
  • 164840 Views
  • 0 replies
  • 35 likes
  • Mac
  • 164840 Views
  • 0 replies
  • 35 likes

Superuser Contribution Mac CPU 100% After Latest Update

MacBook Pro 16" 2019 - Dual external monitorsmacOS 12.0.1Spotify Premium for macOS (Intel)1.1.72.439.gc253025e Updated to the latest version yesterday and CPU now running @ 100% Have already tried a clean install using these instructions.Hardware acc...

Screen Shot 2021-11-18 at 11.51.50 AM.png
  • Casual Listener
  • MacBook Pro 16" 2019 - Dual external monitors macOS 12.0.1 Spotify Premium for macOS (Intel) 1.1.72.439.gc253025e   Updated to the latest version yesterday and CPU now running @ 100%  ...
  • rb3photography
  • Newbie
  • 4746 Views
  • 30 replies
  • 16 likes
  • bug
    CPU
    macOS
  • 4746 Views
  • 30 replies
  • 16 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  •   Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution.   Hi!  ...
  • bfteach
  • Regular
  • 38326 Views
  • 19 replies
  • 1 likes
  • music stops
  • 38326 Views
  • 19 replies
  • 1 likes

Solved!!Superuser Contribution [MacOS] Spotify not available in the App Store (why?)

Hi!I was informed a few days ago that Spotify officially released the MacOS M1 version of the app, and was looking for it at the App Store, but is still missing. Then I found out that the only way to get it, was downloading directly from the Spotify ...

  • Casual Listener
  • Hi! I was informed a few days ago that Spotify officially released the MacOS M1 version of the app, and was looking for it at the App Store, but is still missing. Then I found out that the only way ...
  • bigunzzz
  • Roadie
  • 8695 Views
  • 6 replies
  • 0 likes
  • 8695 Views
  • 6 replies
  • 0 likes

Superuser Contribution Create New Playlist Now Leads With Album Name, Not Artist Name

I've noticed that in the past two weeks or so, when saving an album or track as a new playlist (using Spotify desktop for Mac), the new playlist is created in the following format: Album/Track Name - Artist. For the past... oh, I don't know, many yea...

  • Music Fan
  • I've noticed that in the past two weeks or so, when saving an album or track as a new playlist (using Spotify desktop for Mac), the new playlist is created in the following format: Album/Track Name -...
  • bigunzzz
  • Roadie
  • 1204 Views
  • 4 replies
  • 4 likes
  • Playlist Creation
    UX
  • 1204 Views
  • 4 replies
  • 4 likes

Superuser Contribution Black Screen

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Dian
  • Spotify Legend
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Superuser Contribution Did spotify turn off unlimited skips for desktop?

I'm using Spotify free on macOS in Ukraine and today I noticed that the unlimited skips were turned off and everything plays in randomized order. Is it like this with everyone?

  • Newbie
  • I'm using Spotify free on macOS in Ukraine and today I noticed that the unlimited skips were turned off and everything plays in randomized order. Is it like this with everyone?
  • Eni
  • Moderator
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Solved!! Spotify for macOS (Apple Silicon) 1.2.11.916.geb595a67

PlanPremiumCountry England Device MacBook Pro 2020 Apple M1Operating SystemmacOS Ventura 13.3.1(a) My Question or Issue I have just recently upgraded to the latest version of Spotify on macOS (Spotify for macOS (Apple Silicon) 1.2.11.916.geb595a67) a...

  • Casual Listener
  • Plan Premium Country England   Device  MacBook Pro 2020 Apple M1 Operating System macOS Ventura 13.3.1(a)   My Question or Issue   I have just recently upgraded to th...
  • Martin-Shaw
  • Casual Listener
  • 978 Views
  • 2 replies
  • 1 likes
  • 978 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Quelle est la playlist en cours

IMac 2011Spotify version : 1.1.31.703.g256add22 La lecture d'une playlist est en cours mais je ne sais pas laquelle Dommage, elle me plaît bien et semble très nettement inspirée de mes artistes et types de musique préférés.Je parcours toute mes playl...

  • Casual Listener
  • IMac 2011 Spotify version : 1.1.31.703.g256add22   La lecture d'une playlist est en cours mais je ne sais pas laquelle 😞 Dommage, elle me plaît bien et semble très nettement inspirée de mes...
  • Lyubka
  • Moderator
  • 1748 Views
  • 5 replies
  • 0 likes
  • 1748 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify does not play music over WiFi to Bose Portable Home Speaker

Hi,I have a MacBook Pro (13-inch, 2019) MacOS Monterey and today my Spotify stopped connecting and playing music on my Bose Portable Home Speaker and SoundTouch 300. In the desktop app it just shows "Connecting"(screenshot attached) both for Portable...

Screenshot 2022-01-03 at 12.02.57.png
  • Casual Listener
  • Hi, I have a MacBook Pro (13-inch, 2019) MacOS Monterey and today my Spotify stopped connecting and playing music on my Bose Portable Home Speaker and SoundTouch 300.  In the desktop ...
  • Dian
  • Spotify Legend
  • 2365 Views
  • 8 replies
  • 0 likes
  • Bose
    wifi
  • 2365 Views
  • 8 replies
  • 0 likes

Superuser Contribution Denon AV X1300W no sound with Spotify Connect - SOLUTION

I would like to share a solution to having no sound despite having a connection through Spotify Connect and despite showing that the app is actually playing the track - but with no sound as said. So far not a single forum entry showed me any work aro...

  • Newbie
  • I would like to share a solution to having no sound despite having a connection through Spotify Connect and despite showing that the app is actually playing the track - but with no sound as said. So ...
  • DirkJanS
  • Newbie
  • 3679 Views
  • 4 replies
  • 4 likes
  • 3679 Views
  • 4 replies
  • 4 likes

Superuser Contribution Where are the Spotify logs on MacOS?

Where are the Spotify logs on MacOS? I'd like to be able to see what's going on.

  • Casual Listener
  • Where are the Spotify logs on MacOS? I'd like to be able to see what's going on.
  • k2718
  • Casual Listener
  • 411 Views
  • 2 replies
  • 0 likes
  • 411 Views
  • 2 replies
  • 0 likes

May 12th 2023: forced to update?!

I still use the app from before the big April 2021 update, which I love and prefer over the new 'improved' app. (I've tried it several times, but it just doesn't work for me) Just received an email informing me I won't be able to use this version aft...

  • Gig Goer
  • I still use the app from before the big April 2021 update, which I love and prefer over the new 'improved' app. (I've tried it several times, but it just doesn't work for me)   Just received a...
  • Hibiki_Ojizo
  • Regular
  • 2852 Views
  • 9 replies
  • 18 likes
  • 2852 Views
  • 9 replies
  • 18 likes

Superuser Contribution Mac Desktop App: Double click doesn't always start a song

Plan PremiumCountry GermanyDevice MBA M1OS Monterey (latest version of Monterey as of 2023 May) For example in Daily Mix, I often go through the list of songs and double-click certain songs to play them for a while to see if I like them. I noticed th...

  • Roadie
  • Plan Premium Country Germany Device MBA M1 OS Monterey (latest version of Monterey as of 2023 May)   For example in Daily Mix, I often go through the list of songs and double-click certai...
  • bigunzzz
  • Roadie
  • 527 Views
  • 2 replies
  • 0 likes
  • 527 Views
  • 2 replies
  • 0 likes

Superuser Contribution [BUG] Horizontal Scroll in Spotify App on fullscreen (Mac)

Student PlanPremiumRomania DeviceMacBook Pro Mid 2018 (Intel)Operating SystemmacOS 13.3.1 Spotify for macOS (Intel)1.2.10.760.g52970952 Hello, I've noticed when changing volume on Spotify app that it has a slight horizontal scroll when in full screen...

  • Newbie
  • Student Plan Premium Romania   Device MacBook Pro Mid 2018 (Intel) Operating System macOS 13.3.1  Spotify for macOS (Intel) 1.2.10.760.g52970952   Hello, I've noticed when c...
  • AlejaR
  • Moderator
  • 363 Views
  • 1 replies
  • 0 likes
  • bug
    Desktop (Mac)
  • 363 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify opens randomly

while using the chrome browser Spotify opened behind the chrome screen on its own. This was NOT at start up. It started with a smaller screen than usual. MacBook Pro using Mojave 10.14.6Help please - what caused itNone of the below information is req...

  • Newbie
  • while using the chrome browser Spotify opened behind the chrome screen on its own. This was NOT at start up.  It started with a smaller screen than usual. MacBook Pro using Mojave 10.14.6 Help ...
  • Lyubka
  • Moderator
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Spotify crashes instantly after login (macOS Ventura)

PlanPremiumCountryBrazil DeviceMacBook Pro late 2017Operating SystemmacOS Ventura 13.3.1 My Question or IssueAfter upgrading from macOS Monterey to macOS Ventura on a clean macOS install, I installed the latest Spotify available version using the mac...

  • Casual Listener
  • Plan Premium Country Brazil   Device MacBook Pro late 2017 Operating System macOS Ventura 13.3.1   My Question or Issue After upgrading from macOS Monterey to macOS Ventura on a ...
  • 528 Views
  • 0 replies
  • 1 likes
  • 528 Views
  • 0 replies
  • 1 likes

Superuser Contribution Play history empty

PremiumMacBook Pro 15" 2020Big Sur Hi all, when I try to look for my History next to Play Queue, it says "Empty - You have no songs in history." I can confirm that I have listened to songs on this device 2 days ago while I was connected to the intern...

  • Regular
  • Premium MacBook Pro 15" 2020 Big Sur   Hi all, when I try to look for my History next to Play Queue, it says "Empty - You have no songs in history." I can confirm that I have listened to so...
  • etruscan
  • Casual Listener
  • 589 Views
  • 2 replies
  • 0 likes
  • history
  • 589 Views
  • 2 replies
  • 0 likes

Deleted playlist from Library, but playlist still exists in Home page under greeting

I recently deleted one of my playlists that I created, but that playlist still exists on the Home page under the "Good ___" greeting. It's listed as the first playlist, and even though I want to delete it from the Home page, it gives me a pop-up stat...

  • Casual Listener
  • I recently deleted one of my playlists that I created, but that playlist still exists on the Home page under the "Good ___" greeting. It's listed as the first playlist, and even though I want to dele...
  • Prague
  • Spotify Star
  • 1243 Views
  • 3 replies
  • 1 likes
  • 1243 Views
  • 3 replies
  • 1 likes

[Desktop] Hide Songs from Albums or Playlists

PlanFamily PremiumDeviceMac Book ProIssueIn the phone app there is an option to hide a song from a playlist or album, but in the desktop app it simply doesn't exist.

  • Newbie
  • Plan Family Premium Device Mac Book Pro Issue In the phone app there is an option to hide a song from a playlist or album, but in the desktop app it simply doesn't exist.   
  • 285 Views
  • 0 replies
  • 1 likes
  • 285 Views
  • 0 replies
  • 1 likes

Daily mix play button starts wrong daily mix

The daily mix tile in the home page plays a different mix than the one indicated in the tile. Been broken forever now, at least most of the time. 1. Daily Mix 1: Queen, Thorogood, Bob Dylan2. Press Play on the tile3. Hear Slayer: Enemy of God, probab...

  • Regular
  • The daily mix tile in the home page plays a different mix than the one indicated in the tile.  Been broken forever now, at least most of the time.   1. Daily Mix 1: Queen, Thorogood, Bob ...
  • Donellereed
  • Newbie
  • 802 Views
  • 4 replies
  • 5 likes
  • 802 Views
  • 4 replies
  • 5 likes