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Desktop (Mac)

Discuss Spotify for Mac

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Pop-up for xpui appears on app startup

Every time my desktop app starts up another window appears for https://xpui.app.spotify.com/index.html with the error:DNS_PROBE_FINISHED_NXDOMAIN The app works fine but it's incredibly annoying to have this random window appear every single time. Mac...

Music Fan

oligo_it

Visitor

29400 Views

56 replies

9 likes

  • 29400 Views
  • 56 replies
  • 9 likes

Solved!! Cant download Spotify on Mac OS 10.15.7

PlanPremiumCountryUnited States Of AmericaDeviceMacBook Pro (15-inch, Mid 2010)Operating SystemMac OS Catalina 10.15.7 My Question or IssueWhen I try to install Spotify the installer says "Unsupported PlatformSorry, this version of Spotify is for mac...

Newbie

archaosenzo

Visitor

17133 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Solved!! Clear recently played on home screen?

How do I clear the recently played items that appear on the home screen upon launching the desktop app? If I go into the Recently Played section and remove them there, they still show up on the home screen.

Regular

jruby

Visitor

153294 Views

12 replies

25 likes

  • 153294 Views
  • 12 replies
  • 25 likes

Solved!! Upstream request timeout?

The web player link brings me to a white page that says upstream request timeout. The website said it was fixed in October but it is a new issue for me.

Newbie

Ivelina

Moderator

137510 Views

47 replies

20 likes

  • 137510 Views
  • 47 replies
  • 20 likes

Solved!! [MAC] alpha / beta download

could anyone provide a link to alpha or beta download Spotify for macOS?I use alphas on my iOS and android phone, but can't find link for MacOS on Silicon chipsthanks

Newbie

could anyone provide a link to alpha or beta download Spotify for macOS? I use alphas on my iOS and android phone, but can't find link for MacOS on Silicon chips thanks

MattSuda

Spotify Star

2714 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Video of podcast is not playing

When listening to a podcast, the video is not playing and is showing transparant. When the podcast is paused, there is a still of the video showing but it disappears as soon as the podcast is playing again.

Music Fan

When listening to a podcast, the video is not playing and is showing transparant. When the podcast is paused, there is a still of the video showing but it disappears as soon as the podcast is playing...

Thatoneguyofficial

Visitor

6948 Views

20 replies

0 likes

  • 6948 Views
  • 20 replies
  • 0 likes

Solved!! Turning OFF "Publish my new playlists on my profile" does not prevent playlists from going PUBLIC

My Question or IssueEvery playlist I create goes PUBLIC to my profile by default regardless of the selection of the "Publish my new playlists on my profile" config in Settings under "Social". I have logged in an out of Spotify Mac Desktop App and tog...

Casual Listener

My Question or Issue Every playlist I create goes PUBLIC to my profile by default regardless of the selection of the "Publish my new playlists on my profile" config in Settings under "Social". &nbs...

kaworu_bloodpaw

Roadie

1327 Views

3 replies

0 likes

bug
Desktop
Public
  • 1327 Views
  • 3 replies
  • 0 likes

Superuser Contribution Podcasts keep glitching and pausing/playing

Hello! Issue explained: 1) Podcasts are randomly pausing and staying paused in the middle of podcasts - happens irregularly and effects the experience.2) Applicable to any podcast I play.3) Happens irrespective if the video is on or off.4) Applicable...

Newbie

  Hello!   Issue explained:  1) Podcasts are randomly pausing and staying paused in the middle of podcasts - happens irregularly and effects the experience. 2) Applicable to any p...

khboucher

Newbie

6489 Views

12 replies

0 likes

browser
bug
Desktop
Podcast issue
  • 6489 Views
  • 12 replies
  • 0 likes

Superuser Contribution My podcast episodes are not updating on the Mac app

I am using the Mac app on my MacBook Pro. The podcasts aren't updating. I have tried clearing my app cache etc. But e.g. the most recent podcast from The Diary of a CEO with Steven Bartlett is Feb 2. I have all episodes selected and newest to oldest ...

Visitor

I am using the Mac app on my MacBook Pro. The podcasts aren't updating. I have tried clearing my app cache etc. But e.g. the most recent podcast from The Diary of a CEO with Steven Bartlett is Feb 2....

spyderdsn

Regular

943 Views

4 replies

1 likes

  • 943 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution Different Times Labeled on App and Website

PlanFree DeviceMacBook Pro 2020 My Question or IssueThe total duration of the music listed on the playlist on the website says 16hrs while on the desktop app it says 20 hours (and they both have the same number of songs so I don't know if it's a prob...

Visitor

  Plan Free   Device MacBook Pro 2020   My Question or Issue The total duration of the music listed on the playlist on the website says 16hrs while on the desktop app it says 2...

Lyubka

Moderator

661 Views

3 replies

0 likes

  • 661 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Custom EQ causes the volume to drop drastically

I'm using spotify on a macbook pro running macOS Monterey 12.5 running Spotify for macOS (Intel) 1.2.4.912.g949d5fd0. When selecting a custom EQ the volume drops drastically compared to no EQ. This is not what I have previously experienced and led me...

Regular

I'm using spotify on a macbook pro running macOS Monterey 12.5 running Spotify for macOS (Intel) 1.2.4.912.g949d5fd0. When selecting a custom EQ the volume drops drastically compared to no EQ. This i...

Yordan

Moderator

489 Views

1 replies

0 likes

  • 489 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Missing all my playlists from restored Mac. Still fine on phone.

I had to restore my Mac hard drive from backups. Now Spotify on the Mac is missing nearly everything I had. It's all there on my phone so I'm assuming that there were Spotify files on the Mac that weren't restored properly. In short, how do I fix thi...

Casual Listener

I had to restore my Mac hard drive from backups. Now Spotify on the Mac is missing nearly everything I had. It's all there on my phone so I'm assuming that there were Spotify files on the Mac that we...

Eni

Moderator

476 Views

3 replies

0 likes

  • 476 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium user can't log in because of error 409

Hi, I'm trying to login to my desktop app (on Macbook) and it says I can't login because "App is restricted to premium users only. Error 409." I am on a family premium account that works fine on my phone. How can I get Spotify back on my computer?

Visitor

Hi, I'm trying to login to my desktop app (on Macbook) and it says I can't login because "App is restricted to premium users only. Error 409." I am on a family premium account that works fine on my p...

AlejaR

Moderator

16974 Views

22 replies

1 likes

  • 16974 Views
  • 22 replies
  • 1 likes

Superuser Contribution Searching an Artist within playlist will only return songs where artist is the first listed

Hi everyone, I am noticing an issue after recent update(s) where searching an Artist Name within a playlist will not return all expected results. Previously, the search will return songs where the artist is listed as a contributor, no matter where th...

Regular

Hi everyone,   I am noticing an issue after recent update(s) where searching an Artist Name within a playlist will not return all expected results. Previously, the search will return songs whe...

Lyubka

Moderator

6943 Views

27 replies

7 likes

Playlist search
  • 6943 Views
  • 27 replies
  • 7 likes

Superuser Contribution Cannot drag application window when "hide/show menu bar" is enabled in MacOS

When "Automatically hide/show menu bar" in System Preferences > Dock & Menu Bar is enabled, you can no longer drag the Spotify window if it's full width/height (not fullscreen mode). You must resize the window so it's smaller, then quit and reopen Sp...

Casual Listener

When "Automatically hide/show menu bar" in System Preferences > Dock & Menu Bar is enabled, you can no longer drag the Spotify window if it's full width/height (not fullscreen mode). You must ...

ksumarine

Casual Listener

1212 Views

5 replies

1 likes

bug
dragging
macOS
  • 1212 Views
  • 5 replies
  • 1 likes

Superuser Contribution Airplay devices not showing up in mac app

PlanPremiumCountryUnited STatesDeviceMacbook Pro 14-inch, 2021, M1 MaxOperating SystemMacOS Ventura My Question or Issue The mac app won't show any airplay devices other than my phone or the web browser. My iphone Spotify app can see and send audio t...

Casual Listener

Plan Premium Country United STates Device Macbook Pro 14-inch, 2021, M1 Max Operating System MacOS Ventura   My Question or Issue   The mac app won't show any airplay devices oth...

bluevampire

Visitor

53111 Views

70 replies

6 likes

  • 53111 Views
  • 70 replies
  • 6 likes

Solved!!Superuser Contribution Layout and Elements in Made For You are broken in Version 1.0.89.313.g34a58dea

So this worked about two weeks ago but the layout in Made For You has changed. This probably does not cause any issues in newer versions of the app but in version 1.0.89.313.g34a58dea for OS X 10.9 it has made everything very large and nothing fits o...

Regular

So this worked about two weeks ago but the layout in Made For You has changed. This probably does not cause any issues in newer versions of the app but in version 1.0.89.313.g34a58dea for OS X 10.9 i...

harryfornasier

Regular

648 Views

2 replies

0 likes

  • 648 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify installation fails on new MacBook Pro

Plan:Premium Country:USA Device:MacBook Pro with Apple M1 Pro chip OS:Ventura 13.1 My Question or Issue:My installation of Spotify fails in the same place each time:I download the official installer from spotify.com and run itA dialog window with a p...

Casual Listener

Plan: Premium   Country: USA   Device: MacBook Pro with Apple M1 Pro chip   OS: Ventura 13.1   My Question or Issue: My installation of Spotify fails in the same plac...

OscarDC

Moderator

2796 Views

5 replies

0 likes

  • 2796 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Spotify stops playing after a few seconds...

I start Spotify and go to play any song but within a few seconds Spotify will glitch and stop playing. The song's progress bar will continue to move forward but no sound will come out of my computer. My problem is on an M1 MacBook Pro hooked up to a ...

Newbie

I start Spotify and go to play any song but within a few seconds Spotify will glitch and stop playing. The song's progress bar will continue to move forward but no sound will come out of my computer....

CharPatton

Casual Listener

20670 Views

11 replies

0 likes

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  • 11 replies
  • 0 likes

Solved!!Superuser Contribution missing playlist in the left part of the desktop app

Hi !I subscribed to a public playlist. It is in my library but it doesn't appear in the left section of the Spotify app for Mac computers.I tried a drag and drop from the library to the left column where playlists are but it failed. I also tried to u...

Casual Listener

Hi ! I subscribed to a public playlist. It is in my library but it doesn't appear in the left section of the Spotify app for Mac computers. I tried a drag and drop from the library to the left ...

Shaskalynae

Casual Listener

1818 Views

6 replies

0 likes

  • 1818 Views
  • 6 replies
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Solved!! Playlist not updating

Hello I just selected all songs on my Mac and deleted them from a playlist, and copy and pasted another playlist to the now blank old playlist. I then went on my phone to play the old playlist that was updated, but the old songs stayed with absolutel...

Casual Listener

Hello I just selected all songs on my Mac and deleted them from a playlist, and copy and pasted another playlist to the now blank old playlist. I then went on my phone to play the old playlist that w...

zayd

Casual Listener

1693 Views

1 replies

0 likes

  • 1693 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why don't my queue and playlist sort match?

I have my playlist sorted by song length. Shuffle is off. The Mac desktop app is updated to the newest version. When I look at my queue, the songs only partially match the playlist order. Some songs are skipped and others are out of order. You can te...

Casual Listener

I have my playlist sorted by song length. Shuffle is off. The Mac desktop app is updated to the newest version. When I look at my queue, the songs only partially match the playlist order. Some songs ...

nosjojo

Casual Listener

845 Views

3 replies

0 likes

  • 845 Views
  • 3 replies
  • 0 likes